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“I am floored with the professionalism,the kindness and the patience of Kaylaand Terrence.I was so nervous about finding a new mobile carrier and now I’m excited about this new relationship with T-Mobile. These two people exemplify the finest of customer service andit is very clear that they care a lot about their customers and guests.Kayla is a dream: so knowledgeable, so efficient and so confident.They are the cream of the crop and I hope they get recognized.I’m so thankful for them both and I am referring friends and family to this store, absolutely.”
10AM - 7PM
100 Main St N, Southbury
Mobile Phones
“Johnnie is my guy!!!! Been coming to him for years and no matter what the situation is, he always figures out how to take care of me. I broke my phone this time and he managed to get me a new phone without killing my bill. I bust his balls all the time because Verizon is expensive but I know when I go to him I'm getting someone who knows their stuff and who isn't gonna try to screw me over as soon as I walk in the door. The service is pretty good where I need but he's a big reason why I haven't switched after all these years.”
“Super happy to have joined the metro family with the best of the best Victor. Excellent customer service and great deals. Recommend 100% Visit the store you will not regret it. ?”
“Kathy the store manager, was a HUGE help in fixing a broken phone & upgrading to a new one. The entire experience was tailored to the best for the customer's needs.Thank You!!!”
9:30AM - 6:30PM
810 N Main St, Waterbury
Mobile Phones
“I had one of the most pleasant experiences with this place the owner was very sweet! He let me come in right before the store closed and fixed my glitching screen! Please go here customer service 10/10”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“Tatiana is absolutely awesome. My wife lost her phone and she needs it for work with all her contacts and photos. Tatiana helped us with choosing a nice phone and getting all her contacts and photos on the new phone with no issues.”
“DEON AND SAMANTHA WERE VERY PROFESSIONAL AND ATTENTIVE, VERY SATISFIED WITH THEM. DIDN'T HAVE TO WAIT LONG AT ALL. WOULD DEFINITELY RECOMMEND TO FAMILY AND FRIENDS. THANK YOU ? ??”
“I purchased a fire stick that did not work in my television took it back and the gentleman in the store started yelling at me raising his voice I had to tell him several times to stop yelling. Telling me he couldn’t take the product back nor could he refund my money all refunds are final and there was no sense of compromise. All of the stuff the in the store is all refurbished you’re gonna get a piece of garbage and we are you to realize that would you try to take it back he is going to try to make you look like you are insufficient it an incompetent of learning how technology works. Don’t shop here”
“I was very satisfied with my results and service at store 459 in Waterbury Ct. The sales associate Beatriz was a god send. Very professional and knowledgeable about all my devices purchased.”
“Tatianna was very helpful & has a great attitude & she took the time to explain the features to me. Very courteous. She is a great person working at Metro. I brought 2 cells, screen protectors & 2 cases.”
“This is best service ever ok.They will make you run around in circles to different stores wasting gas. Never help get upgrade for a new phone. They keep telling me to call the online service, then the online service tells to go to the store. Never again then store clerk tells me it will be $498 to upgrade the iPhone 11. That’s the upgrade and if the online representative said something different they do not do what they can do call them back. So I did then the online representative said go back to the store only the store can do upgrades to phone plan and I have been a customer for 5 years. This is craziness. So I ask for a supervisor politely no attitude at all. Then they tell they only can give me an android upgrade to stay when I got a iPhone and can go to boost mobile for a better upgrade for a iPhone. I even told them I like thier service is their anything can do even if I pay more for the upgrade they said no only the store do upgrades. Then they have promotions online for iPhones they won’t give online im very confused on why should I stay with them ever again. This company will make run around waste gas almost $4.00 a gallon to do nothing then tell go back a different location store this is craziness. Help please”
“This store will set you rite! Jose is the man! Very good customer service! The only cell company that I been with that calls me to see how my service and phone is! The best hands down!”
“Service was excellent!! Darren helped me out! He was very informative and helpful. He answered all my questions and was extremely pleasant! Thank you so much Darren!”
“If you are looking for retro games and other old school electronics, this is a great place. Any place on the internet. The staff is helpful and very friendly. And there is a 30-day store credit return policy. Would definitely recommend”
“Had an amazing experience at this location. Soti went above and beyond to make sure all my needs were meet . I highly recommend you go to this location and speak to Soti she knows her stuff & has GREAT deals .”
“I love this store so much. Jordan really helped me out with everything I needed. He was able to set up my new phone and watch without any problems and made my time at T-Mobile worth while. I recommend coming here , a great store and great team.!”
9:30AM - 7:30PM
580 Lakewood Rd, Waterbury
Mobile Phones
“I was looking to switch my service so that I can have more high speed internet. I use my phone all day long and I need high speed for music and watching YouTube. This service is the absolute best.”
“Clean and Staff that help you and know the store but avoid weekends or busy times. Love the prices and wait for stuff, Black Friday and Holidays. Everything you Want and Might Need for everyone.”
“I was there today.. I was having trouble setting up my new phone at home, so I went to the store.
Rafael had me up and running in moments..
He clued me in on some accessories I was interested in and removed all the mystery.
All in all, a great experience.
Looking forward to picking up some headphones next week?.”
“I had a wonderful experience shopping for my new phone. Jordan provided excellent customer and answered all my questions without making me feel dumb.The only negative was the store itself. I guess the ac was broken because it was extremely hot and I felt like I was going to pass out if I had to stay any longer.”
“I went to the Brass Mill mall location for help getting my sons phone reset because of problems with the screen. I had been to 2 other locations for help and was pretty much blown off. I was lucky enough to get Emily who took her time, figured out a strategy and completed the reset for me. I couldn't be more happy with the service. Emily is the best! Don't lose her!”
10AM - 8PM
129 Rubber Ave, Naugatuck
Mobile Phones
“Zeshan, was amazing shared all great deals and was very patient with me ,he answered all questions and went beyond his duties I walked out very very satisfied and smiling,he was awesome”
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“Cannot say enough about the great service I always get from Brandon at Watertown Verizon store.He always goes above and beyond to solve the problem and dies it with a smile?”