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July 2024 by Tessa Marie
Staff here are horrible. They don't offer assistance and barely great you. They look miserable. Worst customer service.
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February 2024 by Susan Carr
WORST. SERVICE. EVER. I went to the Finish Line at the Chrystal Mall in Waterford, CT. I was the only person in the store. I am a 60 year old woman and the 20 year old "manager" could not be bothered with me. Two sales people in the store and they both ignored me. One, who claimed she was the manager, looked at me from across the room while she was on the phone until I, from across the store, asked for a certain sneaker in a certain size. She told me she didn't have it, but she didn't look either. I told her that I was clearly interrupting her phone call. I then went back and told her she was rude to ignore me, that no, I was not 16 years old but I was shopping for sneakers, that I would purchase those sneakers someplace else and contact corporate managers. She rolled her eyes at me, as if two sales people ignoring the ONE person in the store was me being unreasonable. I called the 888 customer care line? It was a 40 (yes FORTY) minute wait to speak with someone. No customer service - they don't care, especially if you are not 16 years old, and I will never - EVER - walk into this store again, nor order on line. Awful - awful - awful. (I had to give one star or I couldn't post, but if they had ZERO stars, I would give them ZERO stars).
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January 2024 by jr church
I went there today 12/27/2023 with my girlfriend to get her and our sons some new shoes and spent quite a bit of money but 3 out of the employees were rude, very unprofessional, had attitudes, I can keep going on but thinking we spent our hard earned money at a store where the employees were not helpful at all and had nothing but attitudes is kind of crazy. We won’t be back because if we’re spending a couple hundred dollars we don’t deserve to be treated the way we were. Stay away from this store no wonder why people don’t want to shop there.
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October 2023 by B Za
They sell your pairs you won on the app
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July 2023 by claudel12345
Was told I had to give an email inorder to get my receipt and I would not be sent marketing emails. I was sent marketing email's and they added me to their marketing list. I had to contact finish lines office by phone to take my email off their list.
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May 2023 by Clippers Art
Worse service ever.. mean staff, ??
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October 2022 by Mark B.
Manager Roy is awesome!! Helped me get my Jordans! Easy going. Knowledgable. Store has a great sneaker selection!
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October 2022 by x123pro
The manager was mad rude. I tried refunding something with the same card I had purchased the item with ,and the refund was linked to another credit card. Kinda suspicious if you ask me.
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March 2022 by Mahassin Thompson
The.young kids running that store don't have the slightest idea how to do anything and they just stand there instead of telling you they don't know you have to asked what the problem is,the manager literally walk away from the register when I needed help!
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March 2022 by Graig Rinaldi
The workers there are always, always professional and always give honest opinions.
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March 2022 by Tracy Tracy
The black kid with the half blonde dread locks is the rudest employee I've ever came across. Rude and arrogant.
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December 2021 by Mike George
Not one person trying to do Anything , had to walk out with out purchase. Very disappointed.
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July 2021 by Esperanza Pascual
I like this store there are many varieties
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July 2021 by Liz Lugardo
Never have my style
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June 2021 by High 5 With One Eye
Finish Line really is the end point when looking for footwear. It sells its shoes at a lower price than other shops at the Crystal Mall. If you couldn't find what you're looking for while shopping, be sure you check out Finish Line, and they have not only what you're looking for, but also has a cost that fits your budget.
