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January 2024 by Carol R.
Service terrible . Yesterday I went to SBY branch to cash 8 ee bonds. The bank was completely EMPTY. I am 82 and visibly disabled. I also have over $100,000 in this bank. They made me schedule an appointment and make another trip the next day. Their website is also terrible since they made changes. No one should have to go through a rigamarole with banking services. Worst bank, I am taking my $ elsewhere tomorrow.
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December 2023 by Olga ..
Awful Customer Service - EricJust talk to a customer service ( 800 number) and asked him a simple question: how to write a comment on the check, using online banking. He needs to know my SSN. I asked him to identified me with a different questions. He refused. When I asked him how I identified him when I'll complaint, he said his name is Eric.The worst customer service. Can you call it customer service?!?!
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November 2023 by Nora Wheeler
I have a mortgage with Webster and they did not pay my homeowners insurance. When they sent the new escrow, I saw that they just left it out. I called. They said they made the error and would fix it. Never heard back. Got a notice from the insurance company that they were cancelling my insurance. Called the insurance co and they said they had talked to Webster bank, had the RECORDINGS to prove it, and they had made it clear the payment had not been made. A month later, they still haven't fixed the escrow and I had to pay the insurance myself.
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October 2023 by H-D F.
Webster Bank merging with Sterling Bank has been a nightmare for longtime customers.After 30 years with Webster Bank, with my loan in exceptional standing (never a late or missed payment), charged me a late fee for my loan payment being late one day. Then, they reported me to the credit bureau on the same day.The "new" Webster's goal is to screw over customers at every turn with fees and fines. Every loan has a grace period of a few days after payment is due, but they want to destroy their customer, ruin their credit scores.The worst banking experience in my life since the dreaded Webster-Sterling conversion.
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October 2023 by Gary S.
You used to be good. Not anymore. Your online & mobile app recently went from a 10 to a 1
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September 2023 by Peter F.
Pathetic Bank they changed their online banking so you can no longer see any activity on your account. I can even see my last paycheck which makes no sense why they are hiding your personal details from you the owner.
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September 2023 by Gabe Cabrera
I have just dealt with the most incompetent Customer Service people at Webster Bank - via phone Customer Service. For almost 1 month I have called Webster’s Customer Service and have received the worse service I have ever had. The first call told me erroneous information and told me to re-set up two Bill Pays that had been “lost” since the Sterling Bank system’s conversion. Wrong! They just weren’t visible online. I called again to correct the double debits, was told by someone who couldn’t speak good English after 30 minutes or so that she would reverse the transactions. Never done. Called back to check on the status of the reversals. I was then transferred FIVE times - the final time I was transferred to Dollar Bank!!! I have nothing to do with a Dollar Bank. The total amount that was erroneously debited from my accounts is substantial. I went to my local branch and dealt with a knowledgeable person who, hopefully, is getting my problem corrected. Webster Bank has outsourced their Customer Service responsibilities to totally incompetent people who don’t understand English and certainly can’t speak it. It’s too bad that Connecticut’s one remaining large commercial bank has gone down this highly unsuccessful path.
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September 2023 by Nicholas Dukharan
I have been banking with Webster in Waterbury for many years and came to love this branch. The staff and service is amazing sometimes busy with hard parking but with the location it is expected. I would highly recommend speaking to Normaris or Luis for any questions or help. They are extremely helpful and willing to answer questions or concerns you have. 10/10
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August 2023 by William Heslin
I have been with for almost 30 years. Ever since the merger they have gone downhill. I will be changing banks .
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August 2023 by Ms. Fortier
Absolute garbage since the conversion. I have been with Webster Bank for 30 years and basic banking services are now a nightmare: Direct Deposit from employers are withheld, cash deposits disappear, no loan statement since the conversion, loan payments come out of checking, but do not get applied to loan account, customer service is now overseas and they "open a claim" and send "messages," but no one from Webster ever calls back. Overseas reps ask for your SSN, account number, USERID and passwords to steal your identity (of course, I refuse).The new app is garbage and doesn't work. You cannot no longer access accounts through a Browser.Where is the CT Banking Commissioner in all of this? We keep calling and writing the Commissioner for help, but no response.
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August 2023 by Jeff B.
It was good until the buyout.Still can't get online banking.Tech support is in India and can't get to speak to anyone I can understand. Two weeks now and I am fed up. Currently in the process of switching all my accounts to another bank.
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June 2023 by Mark Gabriel
I've been a loyal customer of Webster Bank for a staggering 40 years. However, I need to share my recent experience over the last 10 days, which has left me incredibly disappointed and frustrated.It all began when Webster Bank notified me 10 days ago that my card was being deactivated due to unauthorized purchases that I had not made. Naturally concerned, I immediately contacted their customer service. They assured me that a new card would be expedited and I should receive it within 3 days.However, 5 days passed, and I still hadn't received my new card. Anxious and perplexed, I called customer service again. This time, they admitted their mistake, stating that the card had not been expedited as promised. They assured me that I would receive the card within a maximum of 2 more days. At this point, I had already gone a full week without a functioning debit card.Day 9 arrived, and I called Webster Bank once more, only to be informed that they would expedite another card, which I should receive in another 2-3 days. It seemed like an endless cycle of broken promises.Finally, this morning, one of the cards showed up in my mailbox. Excited to regain access to my funds, I attempted to activate it but encountered an error. Annoyed, I called the activation number provided, only to be directed to visit a Webster branch. This is where things took an unexpected turn.Upon entering my local branch and approaching a teller, I explained that I had been issued a new card but couldn't activate it. I handed over the card and my ID as requested. To my surprise, the teller whispered something unintelligible to her colleague, and suddenly, I found myself caught up in an "investigation" of sorts, apparently initiated by Webster Bank.The branch manager then astonishingly informed me that MY card, with MY name on it, was stolen. This revelation left me dumbfounded. For the next 20 minutes, we went back and forth, as I desperately tried to resolve the situation and obtain a working card. It became increasingly clear that Webster Bank had made some sort of mistake, but they were unwilling to admit fault.Growing increasingly frustrated and humiliated, I noticed a clear path to the exit. At that moment, I made the decision that Webster Bank could keep the card. I no longer wanted any part in this ordeal. I informed the branch manager that she could keep my card and should follow up with me at my current address, as I intended to explore alternative banking options going forward.In conclusion, my long-standing trust and loyalty to Webster Bank have been shattered. What was once a reliable and trustworthy banking option has transformed into a soulless machine that seemingly couldn't care less about its longtime customers. Webster Bank, you have truly let me down and I'm looking forward to utilizing one of your many competitors for all of my accounts.UPDATE: it's now been 14 days and I have not heard a response from Webster bank, the branch and I still have not received my replacement card.
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April 2023 by Dario E.
Several months ago, I opened a CD with BrioDirect, now owned by Webster Bank. The CD with lots of my dollars matured on April 16, 2023. I called yesterday, April 17 to close the account and have the funds sent either back to my bank account where they came from or to have a check sent to my New York address, which the bank has on their file. This is when the nightmare started. The person I spoked with asked me the typical verification questions, my phone, e-mail, address and four digits of my social. After that, she said a code will be sent to my phone, a few seconds later she said that did not work and she will need to ask me five questions. Some questions were stupid, like remembering the plates of my cars, but still I know I answered them correctly. The person told me right away thay I failed and I had to wait 24 hours to call again. I told her this was not aceptable and I wanted to speak with a supervisor. She said the supervisor acll me in about 30 minutes. NO call after two hours, so I called again. This time I was told I could go to any Webster bank branch and have them close the account and give me a check. I went to the Lexington Avenue branch in Manhattan and was told they could not help me because it was a Brio Direct account. I asked one of the managers there to call Brio so they can verify it was me and close my account but the person at Webster was told the same story, they just could not help. I was upset and called BrioDirect myself while at the bank. The person I spoke with refused to speak with any of the Webster employees to verify my identity so she gave me another set of five questions. I answered them correctly again and she told me right away I failed and will have to wait 24 hours and that was the end of it. No further explanation. A Supervisor called today and it was the same story, so far three days and they refuse to close the CD and give me my money. Stay away from this bank, it is a scam.
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April 2023 by Mark B.
Just left The Meriden in Connecticut branch absolutely despicable I was treated rudely and actually they raise their voice to me. Great banking I could see by your other reviews that you treat everyone this way
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March 2023 by Michele N.
If zero stars were an option, they'd get Negative zero. Opened a checking account online January 2023. I'm new to CT and needed a local bank. To deposit money I requested to link an external account. Two small deposits to my external account were supposed to be made to verify the external account and were never made. I tried to deposit a small check ($21.65) at an ATM and the deposit was rejected. Received a letter today from their fraud department that they terminated my account. When I called to inquire I was told that the fraud department made a determination to terminate and exit the relationship and I needed to find another bank. THEY JUST DID ME A HUGE FAVOR. WISH I HAD READ THE REVIEWS BEFORE I ATTEMPTED TO BANK WITH THEM.
