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January 2024 by Danny Venable
Interested to know if this store employs a person who lives at 51 Walnut Street Waterbury CT a scammer who is sending return processing slips and scamming seniors . I'm sure it's a jaquariud or laquita
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November 2023 by Nataly Solis
Horrible service. I was looking to trade in my current iPhone for the new one. According to Ernesto, who had an annoyed attitude from the beginning, said I couldn’t trade in my current iPhone because I had to pay my current phone in full. I showed him that it was not the case because I’ve traded my phone many times with Verizon without having to pay in full as long as my phone was in good condition. I even showed him the messages that I received from Verizon saying that if I traded it in, they would pay off the remaining balance. At least, admit you were wrong but I ended leaving and when I check my account, it gave me the option to upgrade my phone without having to pay balance in full. I went back into the store to notify him that he was wrong and he said well you can talk to my manager right over there.Last thing I was going to do was talk to the manager if the service was already bad as soon as I walked into the store.I already get bad services in certain areas and to then deal with a disgusting attitude from an employee after being with Verizon for a long time. I’ll be switching over to another provider.
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January 2023 by PAUL DELEO
Emily and Isaias were able to take care of me with getting my phones set up!Very helpful and I felt very comfortable and satisfied!Thank you
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December 2022 by Jacob S. Kaplan
Excellent staff and service. Best on the industry bbCorporate store. More serviceses and selection than external Verizon stores
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November 2022 by Jay Kapp
Excellent staff and service. Best on the industry bbCorporate store. More serviceses and selection than external Verizon stores
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November 2022 by Chris Daniels
Terrible customer service. Do not recommend
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September 2022 by Felicia M.
Verizon used to be superior with customer service. That is no longer true. If you have a problem with your bill, good luck reaching someone. Sure I scheduled a call. 3 times! Each time the call never came. Then, the 4th try, the rep disconnected me. I had to schedule that the day before. I cannot get a live person now so I am chatting right now for an hour! No help whatsoever!! Shame on you Verizon
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September 2022 by Matthew Zuckerman
I went to the Brass Mill mall location for help getting my sons phone reset because of problems with the screen. I had been to 2 other locations for help and was pretty much blown off. I was lucky enough to get Emily who took her time, figured out a strategy and completed the reset for me. I couldn't be more happy with the service. Emily is the best! Don't lose her!
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September 2022 by sybil sperry
Lousy service. The staff act as if your concerns was not important to address. I will not be back to this store!
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August 2022 by Melissa Prescott
Wonderful experience kind employees and were super fast!
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July 2022 by Rebecca Kiley
Maybe you can help us figure out how to fix the 2 brand new phones that we spent : hrs on the store getting 2 days ago. Neither one works Correctly my daughter and I have been on the phone with techs 5 times since picking them up less then 48 hrs ago. Being told they are totally activated wrong. Good job.
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July 2022 by Luis Bonilla
Always a great customer service and experience when I go to this location.
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July 2022 by Kristina Johnson
Customer service was great
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April 2022 by Migdali lopez
Awesome place to visit,? get what u need no problem,and the service is even better ?.
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September 2021 by jasuri nieves
Andy Crespo thank you so much!!Finally i am out of Tmobile and with the best service.Andy is a great person and anwsers all my questions. If you go here ask for Andy.
