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January 2024 by Mary Senich
Everytime I go I am followed. It's so uncomfortable to shop there. I worked in retail so I understand loss prevention, but they just take it to a whole other level. After my last visit I am never shopping there again. Sephora may have less of a selection & higher prices but at least I'm not harassed every time I go there.
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January 2024 by Gianna Spina
Savaya was an absolute gem and killed it with my brows. She took the time and mapped out my brows and made sure everything was perfect. She didn’t rush and was extremely helpful. Her manager ( i believe her name was deanna could be wrong) was also an absolute sweetheart. overall was such a pleasant experience and will definitely being going back just for the 2 of them
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December 2023 by Xtoxina
Good place
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December 2023 by White Witch
Customer service is WAY DOWN! I went in for a specific item that said online they had it in stock, nobody wanted to help. So the lady said I’d look in the back but…., maybe you can order it online , so I did after I got home my pick up order was ready ……. SO RUDE!!! This store has declined in the last 7 years. See ya!!! Not stepping back in that location! Waterbury you suck!
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October 2023 by Victoria Audibert
Alex was incredible! I believe she was the manager, she made sure my mom had everything she needed and was so attentive and patient throughout the whole process especially with my mom who doesn’t really know much about makeup! They are amazing there <3
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September 2023 by Linda Jackson
My first time having brows and lip wax done there! Friendly, happy ? staff there! Good, comfortable experience!❤️
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August 2023 by kathy coaster
This was my 1st time having a professional makeup session, Lyndsay was my consultant, she did exactly how I wanted to look. It was my 40th high school reunion, and I wanted a soft natural glow with a little pop for my eyes , told her color I was wearing ... she had a bit if a challenge with my foundation as my natural skin tone is suntan some sunburn and lots of freckles , but she nailed it and found the perfect shade for me ...She also did my hair , i have very fine grey hair, I wanted a small puff on top and soft waves to the back, again she nailed it... I recommend. 100%.
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July 2023 by Anonymous User
I went to purchase a perfume today and multiple employees walked passed me knowing damn well I needed assistance. They automatically assumed I was planning to “steal” over a conversation 8 heard and kept looking at us as if we weren’t blatantly standing in front of the perfume we wanted to purchase. Word of advice, if you all would like to assume a person is stealing, why wouldn’t you just politely ask if they needed assistance instead of staring holes at them. Safe to say, I’ll be purchasing my perfume on the Ulta website from now on.
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July 2023 by Nicole SG
I recently relocated from NYC and I’ve been struggling to find someone to tame my eyebrows. I am so lucky to have found Savay!! She did a wonderful job. She most definitely can add me as one of her clients!! She was professional and did such a beautiful job shaping these brows. Thank you Savay!
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May 2023 by Chloe B.
I'm sorry I gave y'all 1 star, I take it back. Staff are nice here. The brow girl saved my life.
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May 2023 by Christina Moreno
Amanda is a gem that girl knows her stuff.I'm new to the north of CT and I have to say I wasn't sure if I can trust people with my hair. BUT girl has a good hand!! Love love love Amanda ❤️
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May 2023 by Keyla Jimenez
I went in to get a hair cut and dye my hair a light hazelnut brown, I asked and showed references to how I would like my hair. I got the complete opposite and hate myself and my hair. The hair stylist was Amanda. My hair is a dark chestnut brown and not long enough to even put in a ponytail when I wanted the top to be longer than the bottom. I have had multiple mental breakdowns and do not want to step outside. Im sorry for lying saying that I liked it though.
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May 2023 by Wilkin
Terrible service. Waste of money. Waste of time. I gave Amanda a photo of what I wanted my hair to look like and she must be blind or going blind. She cut my hair way too short and didn’t even do it the correct color. She had me facing the opposite way of the mirror the entire time so I couldn’t even see what she was doing. Never going again. Never reverting anyone either. Thanks for nothing Amanda.
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May 2023 by Elizabeth Ivers
Nice clean store. But I have to say the customer service stinks! For all the staff they have on, it seems they are more interested in chatting with each other than helping the customers. I visited the store at least twice, not one sales associate offered help. I'll go to Sephora next time.
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April 2023 by Erika Tollens
Andrew!!! Thank you so much for your help matching my foundation with my skin color and also for giving me all the products that you took the time to find for me! I have been doing exactly what he said to do with my face and my skin it’s been glowing since then, it feels like if he knew my skin for years lol. Andrew thank you so much for your service you are great.
