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October 2022 by Jane “Noneya” M
Didn't tell me my points didn't go on my amount I needed as I had 70 cents off a gallon and it didn't work . U have to go into app now and switch point over t make ot work. Poor people's info
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October 2022 by Jane “Noneya” McCarthy
Didn't tell me my points didn't go on my amount I needed as I had 70 cents off a gallon and it didn't work . U have to go into app now and switch point over t make ot work. Poor people's info
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April 2020 by Dominique J.
So on Tuesday April 7th I go into this local Stop & Shop to grab dinner for the night and it was close to closing time. Go through the self check out line. There is an officer at the front of the store and according to my friend that was with me, I was being watched. So I ring up the items and proceed to leave the store and we're walking out the door a woman by the name of Rachel says to my friend, "store security, we need you to come back in the store. You passed the lobster tails". So of course I'm embarrassed as people are beginning to stop and stare but what pissed me off is that she came over with the officer with so much sass and confidence that we were stealing, claiming she had all the proof. Well my receipt had the proof as well. She begins to check the bag and I start to question her. I said to her, "if you were watching the screen you would have seen the two lobster tails ring up and that's what's in my bag". Then she asks me was in the store the day before. I don't know what that had to do with anything but I took it as maybe I fit the description of someone who was stealing in the store the day before, so now she was racial profiling. Then I had to demand an apology for being accused of stealing. She didn't even check to make sure she right. She wasn't watching the screen, she was watching me and assumed I stole the lobster tails. I am putting a complaint in with corporate and the store manager.
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November 2019 by Charles Kabath
Been submitting photos of the potholes in your parking lot for months. Over a month ago someone came out and marked the potholes and still have not been repaired. I guess it takes a master degree in engineer ring to fill a pothole. Too bad Stop And Shop can’t get it done.
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September 2019 by M W.
This is not the best Stop & Shop. The store is very old, rundown, and needs maintenance. It does have a large selection of items and is mostly well stocked. The floral department had a large selection of pretty flowers and plants. They also had some nice seasonal decorations. The organic section was small, but well kept and well stocked. The produce looked pretty fresh, but it wasn't amazing and there wasn't much variety. The prepared chicken and sandwiches looked fresh and well stocked. Fish looked ok, but not great. The staff at this location were fine, but they weren't overly friendly or attentive. However, the lady working the gas station was nice, helpful, and professional. This store has multiple issues. The outside of the store has some litter and trash scattered around. The parking lot badly needs to be repaved. There are huge potholes in several areas, with no cones or anything warning people that they're there. The storefront needs repainting. The entrance door on the left has tape covering over broken glass. Seriously, the front door has black tape all over it because they won't fix the glass on it! The sign is barely lit up at night, many letters aren't lit. Aisle signage is blank for several aisles. The entrance carpets are worn. I also found a very large amount of expired items here. 5 boxes of organic bars, dates ranging back by a month on some. I found many expired cheeses, yogurts in the dairy section, about 15 expired ones. I've never found so many expired items in a Stop & Shop before. Clearly this store doesn't rotate products well, check dates on everything you buy here. This store doesn't seem to maintain anything, from the building, to the products. Overall, this is not a good Stop & Shop. It's rundown, old, needs major maintenance, and has tons of expired items on the shelves. I would not come back to this location. It needs some major work done. I would recommend going to the Cheshire or Southington Stop & Shops, those stores are much better. They're cleaner, better managed, and have staff that actually care about the store and customers. Avoid this location if you can. It is definitely one of the worst Stop & Shops I've been to, and one of the worst in Connecticut. I'm sure the other 2 in Waterbury aren't any better. Waterbury as a whole is a depressing place, this store just emphasizes the gloomy depressing feeling. And it will probably never change, because that's just how things seem in Waterbury. 2 stars for the Reidville Dr Waterbury location.
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September 2019 by Ella P.
I've been going here for over 10 years. It's not a bad place to shop but not the most amazing ever. They take too long to do the deli and don't pay attention to the orders. Also the Marty is so annoying.
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July 2019 by FUEGO DA G
Great store and wonderful service.
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February 2018 by Colleen S.
This used to be a great place to shop but I have experienced Publix! How neat clean and organized that Store in the South is and Stop&Shop needs to send someone South to take advice etc., So, you can tell my complaints are dirty, dingy, and the items are scattered in an unorganized manner. Then there was an item on the floor another customer pointed it out to an employee who just said I didn't do it and started to walk away. She said what if someone slips he grabbed it and tossed it on a pile of groceries nearby then walked off, haha. Tons of registers for 12 and 10 item customers left me wondering about those large order customers but maybe they are dwindling in this store? I'll be trying the local IGA ... prices can't be much different.
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November 2017 by Barbara B.
Our cashier Trisha blatantly ignored ringing up our Thanksgiving dinner groceries so she could text. And we literally had to wait a good minute for her to quit texting on her phone and acknowledge she has a long line of customers waiting behind us. Finally she puts her phone away without a word said she started ringing us up. She didn't look up to greet us or anything. The elderly customer in front of us had to bag her own groceries because she didn't care to do it for her. Not a single word or even looking up to acknowledge us or the fact she had a long line of customers waiting on her. Not just to us but the same attitude for all her customers. No hello, thank you, no smile, nothing. She obviously didn't want to be working there. It's Thanksgiving, stores are crazy busy and she just didn't care about anyone but herself and whoever she was texting. Face full of piercings and a dark cold nasty attitude to match.
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April 2017 by Kay J.
Ordered a cake from the bakery and they were out of the paw patrol kits from every stop and shop i went to. Robinson and the other associate, a lady i cant remember her name, went above and beyond to help me get this paw patrol themed cake. Robinson made the cake and it was delicious. Everyone at the party loved the cake. Great customer service from the bakery.
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December 2013 by Scottio Wilson
One good reason I do large amounts of my shopping @ Stop and Shop supermarkets. Earning gas point's. I save a substantial amount of hard earned cash filling up at the Stop and Shop gas station. Its always roughly .30 to .40 cents difference lower per gallon with your Stop and Shop card
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February 2013 by Naz Pervaiz
I love it
