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March 2024 by Jami Burke
Jose came today to replace my windshield. To make a long story short this was a warranty fix that the person there prior broke a piece of my car that holds in the windshield. Jose is getting me that new piece and he put new wipers on my car just because of all the inconveniences. Really super nice guy and very professional. Thank you Jose we need more people like you that take pride in their job.. Thank you... God bless
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March 2024 by Jorge Rosa
Joke of a customer care department. You call the local number to speak to your local branch and it's automated. Damn near no option to speak to your local branch. You have to go thru corporate. What's the point of having a local number if no one local picks up. Stupid system
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March 2024 by Good Girl
I have ONE QUESTION!!! That's the website can't answer, I call the local number, go through the prompts, and when it offers to put me in me the "agent queue", it reads me the website address then disconnects the call. If the website could answer my question I wouldn't be calling. This is not a customer friendly practice.
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February 2024 by Janna Moina
I do not recommend this location. In less than a month my windshield came unclipped because they didn’t put the glass on correctly. I recommend going to the North Haven location, they have much better customer service and are able to fix the issue.
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February 2024 by Denise Berardi
Lousy service! My appointment was at 2pm and they didn't take her in til 3pm! It is now 4:16pm and I'm told it will be another 20-30 mins. I hear lots of laughing, swearing and loud music coming from the garage. I believe in rnjoying your job but get it done!!!! My time is important too!!!!
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December 2023 by Paul Dente
If I could give these jokers less I would. Twice scheduled service and no communication and no one shows up. Waited for them on 2 seperate occasions. Nothing. Only to be told I was never on the schedule. Avoid these guys at all cost.Last time they did something for me they left all the broken glass inside the door of the vehicle.Never ever again.
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December 2023 by Laura Caiafa
I got there this morning 30 minutes prior to my appointment at 7:30 am (12/18/2023). It was pouring out and my windshield was completely smashed. The guys opened the door for me to pull my car in so the inside of my car didn't get soaked. This was again well before my appointment time. I didn't get names of the employees but all of the guys working were nice and courteous. My windshield was replaced and calibrated well within the time they told me. Really great service and quite the gentlemen. I will be spreading the word! Thanks guys!!!
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December 2023 by Christian Gonzalez
Jose just finished up the windshield on my car and he was great. Showed up earlier than expected, did the job timely and was informative about everything from start to finish. Great customer service.
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November 2023 by D MCNAIR
Excellent location faster than the time frame I was given and very pleasant
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October 2023 by Christina Holzberger
Things were a bit chaotic the day of my service - they told me id have to recalibrate my cameras, so the install would take 2-3 hrs. Then we got there and they said the calibration wasn't working and id have to bring the car back another day, but they could still replace the windshield. Then they weren't sure if they could get my inspection sticker back on. But after a long wait they were able to calibrate the cameras and the windshield was replaced, with my inspection sticker mostly intact. Minus one star more for the fact that the waiting area is tiny and the other customers were super loud and obnoxious.
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October 2023 by Bob W
They were very good. Work started as soon as I arrived and they finished an hour earlier than they estimated.
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September 2023 by Lisa C.
Our rear window was broken 4 weeks ago. Safelite has rescheduled our appointment 4 times, this latest time was a moment ago because they hadn't ordered the glass yet.Will never use them again nor will I recommend them to anyone else.
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August 2023 by Tim Cole
Our Safelite tech, Orlando, was amazing! Very neat, clean and fast service to replace our cracked windshield. Would highly recommend if dealing with windshield damage.
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August 2023 by Jamie St.Pierre
I would not recommend them at all I had a problem with one of the plastic moldings that blew off the windshield I tried contacting them for two and a half months no response no reply back no responsibility to the workmanship and then I noticed that there's a chip on the side of my windshield from installation and I could really care less because I will not go back to the company I do not want a warranty from them I would not recommend them one bit the lack of professionalism. I guess you didn't read my post. Will never go back !!!!!!!!!
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June 2023 by Tim P
José was excellent, courteous land quick, when you need new glass installed, do not hesitate! Call everyone was great, worked to get multiple windows repaired within 90min
