-
November 2023 by m morrissey
Hi: I spoke with Janette at Mercury regarding my account. There were a few issues, but she was very patient discussing the details and working out a solution. I wanted to give her a shout out and say that she was really nice and professional. It was very much appreciated!!!Regards,Melissa
-
May 2023 by Kathryn Gniadek
Great company , great service, great representatives ! I spoke with a representative named Jonathan who was a patient , quintessential gentleman throughout every one of my elderly questions and consequent repeated questions ! It is a pleasure to talk to service representatives who are so helpful, kind and carefully walk you through every step of purchasing a pre pay oil plan . What’s great is we worked through all the business details right on the phone and I was able to pay the balance securely over the phone rather than sending a check through the mail after Docu signing the contract through email . This company is great about crediting your next years’ pre pay plan with all the money you didn’t spend from what you bought last year ! Those credits add up significantly over the mild north east winters like we had last year !
-
April 2023 by Yuberkis Batista
Best customer service ever! They might not be the cheapest, but they certainly are the most reliable. I've been a customer for 4 yrs and really have tried to get something better out there. They are the best.
-
March 2023 by jim walsh
friendly and courteous office staff, but your prices are still higher than other companies.
-
January 2023 by Ceannas Mommy
Bad customer svc, never available during emergency hours, and will keep calling you about a bill you paid day 1 on the phone with THEIR rep. Smh.
-
December 2022 by Marva Mitchell
The last technician that showed up in the afternoon, was thorough, patient, and fully completed the evaluation and resolved the problem with my heating system.
-
November 2022 by Art Wells
Called for excessive heat issue with my furnace. Appeared to be a bad zone valve. Called at approximately 2:30pm on Monday and waited approximately 10-15min for a customer service member. Once connected the rep was very professional and a pleasure to work with!I would not have expected to wait so long to get through to service given how large HOP energy is. With multiple customer service centers in several states, I would think they would back up each other during heavy call volumes.
-
October 2022 by ctheyjude
We were suppose to have service for our boiler and no one showed up but we got an email saying our service was completed. Trying to reach them is impossible and they don’t return calls if you leave a message. After my contract expires I will be going elsewhere. Absolutely no customer service, steer clear.
-
September 2022 by Jesse Occhino
Anthony, the tech that came out was experienced & quick. He explained everything to me in simple terms for me to understand. Will work with them again & refer them to others.P.S.Their service contract they recommended to me when I first signed up with them saved me hundreds of dollars on my first service call.
-
July 2022 by Pam
Worked with Brenda in client retention on a new contract. Thank you to Brenda for being very responsive, pleasant and professional. She is the reason I stayed with Mercury. Can’t say enough about her customer service.
-
July 2022 by Maeve
I worked with Chris this morning. She was helpful and knowledgeable and quickly resolved my issue. I felt that Chris was my advocate finding the best options for me and my heating needs.
-
April 2022 by Christopher Pretty
This company will stop coming even though you’re setup for automatic delivery, when you run out of oil (because they just stopped coming) and ask them to come make an emergency fill up they told us they couldn’t come out for two days. Then when you remind them that you have no oil and it’s supposed to be in the low teens the next few days they then say “well I guess we can come out tomorrow”. Then they charge you an astronomical fee and won’t work with you on a payment plan.Worst oil company. Horrible customer service. Just stay away.
-
April 2022 by Francis Thompson
Luna was an incredible help today. I have been a customer for a long time and this interaction made me remember why. Thank you, Luna!
-
April 2022 by Carol French
I am always pleased with the knowledgeable, friendly staff, both on the phone and in person. We’ve been customers for many, many years!
-
March 2022 by Anne Ambrose
I have a contract, which is great. I call after each fill up of oil to check amounts I have left. Today, I spoke with Luna, who was polite and very knowledgeable. She gave me information about my contract and when it will start and when to schedule my yearly furnace check. I am all set with information I need for next winter. Luna answered all my questions and explained other information which I found useful. Great customer service!!!!! Thanks!!!!!
