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February 2024 by Kit Smith
Mr. George Delgado's experience, knowledge and patience is a true asset. He makes sure to explain everything and thoroughly checks to make sure you receive all that you are entitled to, he's cheerful and professional.
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August 2023 by glorimar lopez
Excellent service, thank you Marislenny for always being so kind. God bless you greatly.
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July 2023 by Sapphire Martin
Last year for the 2021 Tax season, I Sapphire Martin chose to file taxes with HR Block because of their “Advance Payment” advertisement. I paid approximately 457 dollars for their tax services. During this filing process, the tax professional I was working with missed entering a W2 and filed my taxes under the “Single” tax bracket. Even after asking the tax professional to change the filing status because I’ve never filed Single, I’ve always file Head of Household and didn’t feel comfortable filing differently this year. She informed me documents were already submitted and I fell under the Single bracket due to my gross income and it won’t be an issue. I found out later we missed entering a W2 and when bringing that back to the tax professional, I was told it would cost me $100 dollars to do an amended. At the time I didn’t have 100 dollars to do it, so I waited until this years tax season to file. I planned to file in a way that my amended would be paid to me around the summer of 2023 when I really needed the extra income. I went back to the same professional who continually got upset with me because during the filing I caught and corrected many errors in her filing. She yelled at me that I was causing her to waste a lot of paper and she still tried to file me under. Single even after asking again for her to change it. I paid the 100 dollars to file the amended and left. I waited 16 weeks checking the irs website periodically. The site continued to say no filing has been received. I finally called HR BLOCK to find out the professional never submitted the files. I filed a complaint with HR BLOCK about this issue requesting a refund on the services, especially finding out I was overcharged filing my amended that was never in fact filed. I’ve reached out several times since then every time being told someone will get back to me within 3 business days. It’s been 2 months and it has yet to be resolved. I’ve made multiple phones calls and left many voicemails and still nothing.
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March 2023 by Billy Stallings
They was very fast and good.
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February 2023 by Jon Patterson
Friendly courteous staffWill continue to use this location in the years to Come
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August 2022 by Omar Rosado
Good customer service
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August 2022 by Edith Nanette (Prieta)
Excellent service
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August 2022 by richard caron
Very nice
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April 2022 by Joe Mckirdy
Ease of mind, cost competative knowleable, effective
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April 2022 by Honey Brown
H & R made it so i can understand everything in a timely matter
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April 2022 by Anna Maria
Great customer service
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February 2022 by miguel vasquez
Because the guy that help me was very good and nice
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August 2021 by Great Hare Rabbitry
They do a great job. We've been using them for 20 years. We go to the Waterbury location and use robin. She does a amazing job and is friendly, attentive and professional.
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June 2021 by Loran Marsan
They filled out my homestead paperwork incorrectly and had me pay them to file it when they should have told me I wasn't eligible. I specifically paid what I thought was a dependable tax preparer this year in particular because I had just moved to VT and didn't understand the Homestead eligibility paperwork. Overall very expensive, got charged for every document I gave them to use to file our returns, plus got charged for filing this application that they should have told me I didn't qualify for. Tried to get hold of corporate since the local office is now closed and there's no one to help you there after tax season, only to be given the run-around until I just gave up on getting any sort of refund. Going to find a local non-national-corporate person to do my taxed in VT next year.
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April 2021 by Nina Barbera
Ms. Cabrera is efficient and knowledgeable. She answered all my questions, concerns. I return to her , because of the above reasons, plus her pleasant personality.
