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October 2023 by Jacqueline G
Rented a car here yesterday, staff was friendly, was quick, car was nice, had no issues, will be renting again if I'm in the area.
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October 2023 by Tonya Mccorkle
They would get -1 stars if possible. DO NOT rent a vehicle from them. They were 2hrs late with giving me my vehicle.Then needed to return it 2 hrs earlier because they close at 12pm when I asked to return it to a different location that was open later they charged me an add’l $250 for a one way trip, gave me the gas tank on a quarter tank and marked that it was full.I took a snapshot of the mileage and gas tank but, was still required to fill the tank to full or be charged another add’l fee. Please BEWARE use another rental car service.This was my first time using them and my last!!!!!
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September 2023 by Ashley OConnell
BEWARE. Booked through corporate account and customer service informed me they would be refunding half the rental if I returned early. The store REFUSED to refund. Called customer service and spoke to a manager and she informed is she was processing the refund. It is now over a month later and we still have not recieved the refund and have to escalate to General attorney.
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February 2023 by Mike Foe
Very Unprofessional & They Charged For Extra Days Won’t Come Back.
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January 2023 by WILL TORRES
Not the place to rent from, trust me, very bad experience. Never again.
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January 2023 by Charles Passaro
Called the corporate office and made a reservation for a car rental. I was quoted $195.00 Went to pick up the car in Newington, CT. They told me they don't accept debit cards at this location. I call corporate back and had my reservation transfered to the Waterbury, CT location where they accept debit cards. I drove 40 minutes to get there and was told they don't have the car I reserved. The only car they have would be an extra $100 over my reservation. This is bait and switch, which is illegal to do. Mind you, the corporate office told me the car was available on the phone before I drove 40 minutes. Extremely frustrated, I would never rent from Budget Car Rental again and neither should you!
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November 2022 by Christian Tambling
Tried to over charge me for 3 days & I only rented for 1. Stay very far away from this place, what a freaking scam!!!!
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November 2021 by Billy Boi
They will Over charge your card and corporate will act like they don’t know why and give you a run around and the cars are not worth it at all
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November 2020 by Shania Lee
I just had them deliver furniture and they were excellent and fast they came in and left and they were amazing Albert i think his name was an his crew were amazing and deserves recognition!!
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November 2020 by jose nunez
Excellent place
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November 2019 by C Meyer
Completely unprofessional, I will never rent a car from Budget again. I was overcharged and when I asked for a receipt I never received one. I should have stayed with Enterprise in Watertown.
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November 2019 by M Mclovin
It was a lot better when they were at sears. I reserved a vehicle two days in advance and was told at time of pickup that my vehicle was not there. But, they would gladly upgrade me for an additional charge. I stated I was going to call corporate regarding this. Erin, the girl with the very professional appearance (neck tattoo and tongue piercing) and stellar customer service told me, “corporate will tell you the same thing....go somewhere else if you want .... I really don’t care.” I forgot to mention some guy with a respirator smelling of car paint sitting right next to her. This is what happens when you change locations to a tow place and have trailer trash family members doing rentals for a well known rental company.
