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October 2023 by Joseph D.
Customer service via telephone is a long wait. Hope you're not in a hurry. Was on the line waiting for help for twenty minutes. Finally, someone picked up the phone and I proceeded to explain that an item was missing on my home delivery. He put me on hold to see if the missing item was still in the loading area. While I was on hold two people picked up the phone and I told them I was waiting for the first person to get back to me. Waited another 15 minutes. Finally, I hung up. Good luck if you need to resolve an issue via telephone.
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September 2023 by Kim H.
The store is usually clean & organized.. however let's talk about the deli section, the wait time is sometimes 20+ minutes.. the ladies who work there are very slow & seem unhappy, but if the guys are working the deli area you can get in and out in a few minutes! Please work on this ppl have to go home & cook dinner, have kids to tend too, have places to be other than standing around over 20 minutes to get what we need when you have 3 ppl standing around.
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September 2023 by Loren S.
Bjs is no longer giving out coupons or books to seniors or to those without a smartphone. They are forcing people to only use their app which notoriously is infected with viruses. I'm told this is to cut down on hiring people.
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April 2023 by Thomas S.
I was searching for the best price to buy a birthday gift for my wife. When I ordered not only did the gift come early but my card wasn't charged until the product was shipped. I am so used to being charged days or weeks before i receive the item.
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March 2023 by Will Ortiz
Has most of the things I need
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January 2023 by John Duke
I bought Ruffles Potato Chips at BJ’s Wholesale Club in Waterbury, CT Tonight 1/1/2023 @ around 5:30pm and both bags were Cross Contained probably from the factory with something VERY SPICY‼️ Felt like first time I tried Chinese Mustard and at first a little zest so I opened the 2nd bag noticed first few chips then the chip I ate ran to kitchen to spit it out it was SO HOT ?? ? and I still can’t even rinse it off with Hot Water so from me to you AVOID THESE CHIPS until Frito-Lay tells us what happened. Because they definitely were not just potato chips with a little salt that is 1000% sure, They definitely had something else on them. #fritolay #rufflespotatochips #ruffles #bjswholesaleclub
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November 2022 by thai f.
Customer service is terrible. I shouldn't feel threatened when I'm spending my money by an employee. I was verbally abuse and antagonized, followed thru out the store just because I wanted to get one less item before checking out. A simple argument could have been avoided. I simply ask an employee there where the item was and I would head to the register. Instead she approaches me aggressively demanding I check out right now. I politely said I need one item and I'm leaving. She then blocked my cart keeping me from moving while my child watched on. She was smart enough to realize what was taken place. she records the situation. The store manager came and apologized on her behave which is ok for her to do. As I leave out the same employee feels she has to tell me I'm going the wrong way while other employees are there. I asked to she her ID she implied she doesn't have one.Never in my life have I ever felt like a total criminal for spending my hard earn money. This bjs Needs to teach employees how to deal with customers. " it's not what you say it how it's said followed by a tone. Not only was she disrespectful to me but I was told the an other employee I was not the only customer for the day. This bjs will never see my money nor my family and friends spend there money there. Granted there are some employees that are very nice and helpful
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April 2022 by Claudia M. P.
Great staff and always a good shopping experience. Deli staff are knowledgeable, fast, and always willing to please.
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February 2022 by Mike Markow
All that is good!Clean,organized,helpful,pleasant,safe etc.
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December 2021 by Brenda Z.
they do not have the selection of Costco but they have a great deli counter that is affordable. I have been satisfied with my purchases.
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December 2021 by Alexander P.
Tire department, friendly staff, and good customer service. Their lifetime tire balancing, tire rotation, and flat repair could not be beat.
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September 2021 by Andrew I.
I do not do all of my shopping here, but I do get very specific items. I always choose BJ's over Costco. The store is always clean, the staff is always friendly and helpful. You save a lot of money at the deli counter, but if you go at the wrong time you will be waiting. The gas prices are the cheapest in the Waterbury area. If you have the BJ's credit card,You get an extra $.10 off per gallon. When it comes to wholesale clubs, always choose BJ's!
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August 2021 by •Alyssa D.
Management- terrible plus don't do their job Employees - don't do their job BASICALLY EVERYONE IN THAT STORE is two faced to the bone. They don't care about the members or the employees. Terrible. If I could give no stars I would
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May 2021 by T G.
Love BJs - great alternative to Costco - always stocked - more variety and lots of organic items - definitely appreciate fact that it's less crowded - only think I go to Costco for is fish and one or two other brands
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May 2021 by William Cox
good shopping clean wide selection
