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June 2024 by Mark Ray
I've been a Staples technology customer for decades and have always found the prices competitive to the point I don't bother shopping around anymore. The service plan prices are likewise fair: Giving me a level of comfort should an accident happen to damage my equipment, I know I can get replacements.
The Wallingford staff is always friendly and helpful, and Wanda, in particular is fabulous!
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May 2024 by Peter Escobar
I count on Staples for all my business needs. I have been satisfied every time I need assistance and with the quality of the products I have purchased.
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May 2024 by Joel Nuñez Aracena
Excellent service
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April 2024 by Mari S
Very unprofessional, do not take a moment to offer any type of assistance at the printing station when help is requested for first time customers or those who are unfamiliar with their printing station. Instead would rather ignore and use sarcasm to assist their customers. “Self service” “Read the card”, how about someone read the reviews and change your staff to individuals who will actually offer a kind helping hand and promote a positive customer experience. The Southington location is far more professional and never had any issues in taking a moment to assist their customers.
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March 2024 by Julaisa Santiago
As many others are saying, this place was really good once and it's gone down hill. Mary at printing services, I give her 5 stars and 2 other nice employees that I didn't get the names to. The other lady at printing services was very rude. I've gone here twice and it's just been a waste of time because of how unhelpful and rude the employees are. I'm not returning and I'm sure the employees couldn't care less about it anyway ?
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January 2024 by Araceli M
I give only two stars because I didn’t like the service at this place at the printing section there was this very rude lady. I am not familiar with the copy machine it look a bit complicated for my first time being there and this employee looked like she didn’t want to help or even work there. I don’t understand why impatient employees work in places like this. I wish I would’ve get her name but it was a Friday morning 1/05/24. They should put her to work in the back where she doesn’t have to deal with customers.
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November 2023 by Danny Arena
Whoever was in charge of the print center today needs to be rotated out. There are plenty of positions in a Staples for individuals who are not happy to be at work and are nasty. The print shop is not one of those. Personable and helpful people need to be at the print shop. Many elderly or non-technical people are coming there for assistance and don't need an attitude.Went there today, 11/13 to pick up a print I sent last night. I paid extra for it to be rushed. Store opened at 9, showed up at 930 and very nicely asked if she happened to get the print. She snapped back at me with an attitude that she had until noon to print it. This is true, what is also true is that the one page could have been printed right there and then with one click instead of her attitude. My response was you know what, fine I will do it myself then which she seemed quite happy with. I would want nobody with this way of carrying themselves in my organization.
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November 2023 by G D
Jackie “print supervisor” was very rude and nasty when I stopped by today to return my items. Slow service when there was no line or any customer in sight. Would give 0 stars if i could for the treatment that I received from a miserable person. I will be calling corporate tomorrow to get a resolution.
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September 2023 by Jean W.
Horrible service at Wallingford Staples. They called 20 minutes before my print job was supposed to be completed only to tell me they couldn't complete it until the next day. I sent my order in ahead of time and I even called the store and they confirmed they could complete it at the time I requested. The woman who called me was rude. I will never do business at this Staples again.
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August 2023 by Jay S.
If you are looking for office supplies, printers, ink, back to school supplies,office furniture or printing services Staples is the place to go. Their stores are bright with large aisles, well stocked, easy to find items, and no long lines at the cashier.The staff are well trained, knowledgeable, helpful, and friendly.Staple's prices are also comparable to discount department stores.
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August 2023 by Shiv
Customer service is terrible.
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June 2023 by Dan Whiteman
I had time sensitive promo material I needed printed, so I ordered for in store pick-up. The customer service representative called me and accused of stealing the art in the promo material and refused to print it.
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June 2023 by jt
Wasted my time
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February 2023 by Scotty Wood
Let me tell you about The Wallingford Staples. I'm not the most tech savvy in the world but as A minister and a Notary I know what's right and what's Legal. I had a complicated Contract that had to be signed after being printed from a phone text. Then sent back to original creator of contract , simple right ! Wanda came to my aid in an open and positive attitude just as the greeter had when I walked in the door. Wanda was fantastic taking me thru step by step until all the copies were created signed and returned to sender saving me a round trip to Boston ! She did all this with a smile and laugh and made me feel like I just. brought her Roses ! THANK YOU STAPLES FOR YOUR HUMAN RESOURCE SKILLS AND WELL TRAINED CUTOMER SERVICE PEOPLE !All this service cost me $.94 Bless all your staff! Pastor Scotty Wood Wallingford CT
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January 2023 by Marek Mroziewski
Got passport photos taken for an online renewal. They cannot send you digital copies if that's what you're looking for. When I called afterwards to ask what can be done I was left without any solution. The customer representative was angry that I was asking questions and did not attempt to understand let alone resolve my issue. Consistent with others' recent, previous reviews of this department/location.
