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August 2023 by Bryan Walasewicz
The guys at plaza did an amazing job on my truck. Runs like new and the whole process with them was simple and easy. Got back to me with the problem just a few hours of dropping it off, was ready the next morning!! Very pleased with my service at plaza!!Service: Tires
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August 2023 by Lexie Gula
Had my back brakes done on my Challenger. They originally quoted me for both my front and back brakes but I opted to only do the back brakes to see if that would fix my issue, and if that didn’t fix it I would install the front brakes myself to save some money. Along with a planned balance and alignment they charged me for new lug nuts with lock nuts without asking if I wanted new ones. Yes, I needed new ones, but had I known, I would have purchased and installed them myself. They charged me $180 for something I could have got for $40. I had my father pick up my vehicle and they made him sign saying he received the vehicle, and when he protested the charge and asked for the lug nuts back, they would not give them back to him or refund the money. They also increased the price from the original quote they had given for just the work I opted into. I felt disrespected and won’t be bringing further work here.
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August 2023 by Robert gula
Good mechanical work, fair price. Unfortunately this time poor communication. Did a assessment of job and price. Had to stay within a desired budget. Wanted to talk to the mechanic for a reassessment and price. Guy at counter said he could take care of it. We agreed on a price for a good portion of the original job. Keeping it $1000. Or under. Reiterated that several times. Replacing lug nuts were not part of the job discussed. Price quoted was $927.80 for rear brakes and with one caliber replacement and a $59 oil change. That exchanged was made over the phone Aug.7th @ 8:30 a.m. also again shortly after to confirm the price. I didn't know about the upcharge until late afternoon when I called to pick it up to see if it was ready. When I got there I tried to negotiate for desired price or close to it. They wouldn't budge. Felt pressured into signing receipt with upcharges.Daughter upset with price. I told her to let it go and move forward. I did suggest if she wanted to review them she could. I believe they offer that on their web sight. That could have been a mistake, with the response they gave her back I felt it reflected the integrity that I have with my daughter. I would never lie to my daughter. I don't think any decent father would.To conclude, their maybe other factors involved that I may not be aware of or have not been told.Moral of story or experience. Too many hands in the soup. Talk to only one person that is directly involved or just have your daughter take her own car for repairs. That could be a benefit to her. She can learn how to deal with car salesmen.She's in the market for a new car.
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July 2023 by Michelle Zhang
Accidentally filled the car with diesel instead of gas. Even though I drove 100 miles with diesel they were able to wash and repair my car. The team did an awesome job at fair price. Would highly recommend.
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July 2023 by John LaPointe
Always a great job. I love how there’s never add ons to the bill. Thanks
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June 2023 by Jennifer Woronick
Awesome experience @ Plaza Service Station. All 4 tires replaced @ a very great price!
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May 2023 by James Gray
My work truck had an issue with the air brake system after a delivery to a nearby account of ours. The account recommended Plaza as they use them for their work. They quickly diagnosed the problem and repaired it in a very reasonable time and got me back on the road. This in itself is priceless! Speaking of price, a little steep but worthwhile to me because of what I stated above. Thank you!
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April 2023 by Michael Roberts
Great service and great craftmanship on repairs. Car looks great. A bit high on cost and labor but if u want quality it's worth it. Nick Clark is the guy u want to go to. Does the best he can to explain and show everything and help u fight for max insurance payout. A bit of a sale pitch at first and through out but that's normal with any customer based biss that figjts stay in biss. All in all amazing work and customer service ?
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February 2023 by C N.
I had this facility perform a pre-purchase inspection on a truck I was looking to purchase. The shop took my reservation for Saturday and were almost ready for the truck when it arrived. Once they had the truck they performed a very thorough review of the vehicle. They found issues I missed and assisted me w/ negotiating a better price for the truck and knowing exactly what I might purchase. I really appreciated them walking me through what they found in-person w/ the truck and putting the truck on the lift to show me exactly what they observed. All in all a good inspection. It would have been very helpful if they could have provided an estimate to fix each of the items they found needing attention.
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January 2023 by Francheska Rivera
My car died in the middle of the road and by coincidence one of the employees of the company was behind me and was able to help me and toed my car. I’m very grateful with Mike and willingness recommend him %100, excellent service.
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January 2023 by Read S
My car very abruptly hit some issues while I was driving home. They stayed late to make sure I was able to get back on the road before the end of the night.Service: General repairs & maintenance
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January 2023 by Shilpa Rao
stay away. they blame you for calling them on a "holiday weekend" with an emergency car problem, (that of course does not choose a time".
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November 2022 by Ritaa S.
I've been to Plaza twice, for an engine issue and then routine maintenance and both times got good service and at a better price than I usually get at the dealership. You're not left sitting there for hours. I'll keep going there for my service.
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October 2022 by Jason Ruff
This company towed me after an accident I was involved in. After I was released from the hosp the next day I wanted to see how bad the car was and retrieve someOf my belongings. Car seat, paper work, and other misc. The car was Obviously totaled.I was told by the owner that I was not allowed until He was paid in full by the insurance company. I offered to pay for the tow cost but still refused to let me.Accident was not my fault and the other driver and I both fully insured.Just wanna say thank you for your compassion.
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July 2022 by Cam Harmon
Excellent service. Helpful staff who provide clear communication and advice. I brought my old truck for regular maintenance and now my new car for minor body work (unfortunately). I recommend this place to friends regularly.