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January 2024 by Neil Joslin
I usually go to my local branch but forgot to go yesterday. Friendly and helpful.
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November 2023 by Aaron Cross
They are pretty good but there is at least 1 bad egg amongst them so -1 star for that.
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September 2023 by Chris Cybert
Fast drive thru service, nice clerk, gave my dog a treat
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September 2023 by Mary Hils
Is a bank with friendly customer servce.
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October 2022 by Sharon DeRenzo Russo
Great customer service
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August 2022 by KA
I recently refinanced my home with the help of mortgage loan officer Toni Habetz it was a pleasant experience from start to finish and Toni made herself available to me whenever I had any questions. I recommend Toni highly. I also had to use the mortgage servicing customer support contact center and Nicole, the representative that helped me was fantastic. She identified and solved my issue within 24 hours and was prompt with the call back. Kudos to both of these Key bank employees.
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May 2022 by John Bubier
Outstanding customer service while setting up merchant services for a small business. The team walked me through the process, answered all of my questions and followed up. Shout out to Jessica, who was extremely knowledgeable, professional and patient. I would highly recommend to any small business.
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October 2021 by PULGARCITO!
Not about verifying ID; it is about the scanner of Connecticut ID or License only. Key no cash check with current USA Passport and Gov ID even when check verified good by maker. Killer of Commerce here. Peacefully tried to cash check on day two before filing papers; arrested. Personal accounts probably good but Key is an Interstate Commerce Killer. Bad service smells; haughty. Go back to Cleveland Ohio please‽ May God help us.
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September 2021 by Shane Seebeck
The banker I dealt with was very rude. She was not wearing a name tag and I forgot to ask for her name before I left; however, she did have a prominent English accent. I usually go to the Plainville branch but I was in the area and needed to deposit a large amount of money. She was almost reluctant to accept my cash and began asking very invasive questions such as how long I have been banking with Key Bank as well as my occupation- both of which I answered. She then took my license, looked me up and claimed that my name was mot found in the system and proceeded to ask me for my social security number to which I kindly declined to give. I urged her to please check the system again as I frequently deposit cash at Key Bank to which she was able to find me. She then proceeded to ask me if I wanted to cancel my debit card with the bank citing that I only use my card about twice a month which I found very odd. After so, she as very off-putting but despite this I was still being very kind. At the end of the transaction, I told her to have a great day and proceeded to thank her to which she walked away without replying. I get that we all may have bad days, but there’s a time and a place- and being unkind to a paying customer left a genuinely bad taste in my mouth about Key Bank. I will consider withdrawing all of my hard-earned cash and banking elsewhere. What a horrible representation of the business. Unbelievable.
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June 2021 by PULGARCITO! TE-1
Not about verifying ID; it is about the scanner of Connecticut ID or License only. Key no cash check with current USA Passport and Gov ID even when check verified good by maker. Killer of Commerce here. Peacefully tried to cash check on day two before filing papers; arrested. Personal accounts probably good but Key is an Interstate Commerce Killer. Bad service smells; haughty. Go back to Cleveland Ohio please‽ May God help us.
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January 2021 by Franklin allen
We Applied for a personal loan for my wife Emergency dental work got denied after opening 2 accounts with a lump sum deposit ,our credits 100% income high no reason to have gotten Application turned down,no letter nothing all communications stop on the banks behalf after opening our accounts doe! ("Weird but No biggie!! Don't recommend key!)
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September 2020 by HiI’m DateMike
I do not recommend.
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March 2020 by Michael Melillo
The absolute worst service I have ever received from any banking institution in my life. Dealing with this key Bank is a financial nightmare. Imagine putting your own cash into your personal account only to find out that your account is on hold when you try to retrieve it. They talk in circles never actually helping you solve any problems! Please save yourself the misery and dread of banking with people who are not capable of controlling your finances and do your banking with a real and honest financial institution.
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May 2019 by Teressa A.
I was sent to collections after I closed my account making sure I had no outstanding balances! I'm going to file an investigation with the FTC.
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September 2018 by Bobby Hannafey
BEST BANK OF WALLINGFORD!! Great service!!