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July 2022 by Tonya S.
Joe and his team are great! I have used them twice and have not had a problem. They were reliable, reasonable and responded every time I reached out. No damage to any items. I'm not sure about these other negative reviews, not at all the service we received on 2 separate occasions. We are mom and daughter and they didn't try to upsell us or move slow on purpose, They worked hard....3rd floor walk up in 95 degree weather and kept a positive attitude. I will be calling again for future moves. Thanks guys!! I highly recommend!!
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April 2022 by Courtney M.
Do not use this moving company. They still until this day have art work that my mother gifted me for our wedding. I have called Joe since October to get it back. He sent me an image of it in his possession but has since blocked my number and stopped responding to my texts. I was very patient, offered to pay for shipping the art from CT TO NYC, offered to drive to pick it up. Joe just continuously mentioned he would "next week." During my move with My Family, my bed was ruined and I had 4 stools go missing in the process. I was fine with those two other things given I felt he was an honest, kind person and I'm a reasonable person. But he is quite the opposite, I have begged for my art but Joe and team are very sadly MIA. If anyone has a chance to get them on the phone, please ask him to do right by me and send me my art work since we paid, tipped and bought them snacks during their time with us and it's only right. DO NOT USE THEM. They seem reasonable but you do not want to end up in my position.
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April 2022 by Donquale W.
Excuse me? I rescheduled multiple times based on the landlord at the newer place. I was communicative with you throughout the process. You don't even have the decency to call me. You charged my card for 350 bucks for service I didn't agree to. I understood the deposit being nonrefundable but you charged me $350 for services I didn't use and then said your card system was hacked. This was 3 weeks ago now and I still haven't received my money. You also disconnected your phone lines - because you're a p**** and not man enough to fix your mistake. Give me my money back, cut the b******** You stupid f**** The sad part is, I'm not the first person you've done it to. DO NOT USE THIS BUSINESS. BIG SCAM and unprofessional as you can see.
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January 2022 by Sherrie T.
DO NOT USE THIS COMPANY. EXTREMELY UNPROFESSIONAL, UNTRUSTWORTHY AND DECEITFUL. POOR, POOR COMMUNICATION. HIRED them last month to move one table, 6 chairs and a small wet bar. Charge was $500 to a town 40 minutes away from them. They charged our card immediately. They were supposed to deliver the furniture on a Saturday but didn't. They ended up delivering it on the following day and only after we threatened to call the police on them. Then they agreed to reimburse us $100 but instead, used our bank card again and illegally withdrew another $100. We had to cancel our bank card before they took out any more of our money. We called, left messages,, texted and emailed them more than 30 different times. They never answered.
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August 2021 by Andrea M.
I needed help moving furniture plus a piano out of my parents' house and onto a truck to drive back to my own home. Joe was quick to respond and fit us into their schedule. When they arrived, Joe and Nick were were a great team--very professional and careful. They not only packed our uhaul up quickly and securely for the long trip home, they also moved other cabinets and furniture out to our garage, to help my mom prepare for loading what she needs to in a storage pod. I would recommend Joe and Nick anytime, and we will definitely call them again when we need help with upcoming rounds of moving.
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March 2021 by Terrie A.
Joe and his crew were great. Came in and went right to work. They were very courteous and respectful of my property. A couple IKEA pieces didn't make it but Joe put them back together for me. I really appreciated that. They went over and above to make sure my move went smoothly. I would definitely (although I hope I don't have to move again) hire them again!
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July 2020 by Cheryl V.
Joe was very quick to respond to my emails. His pricing beat all others by alot! He's personable and very professional. He saw that my walls were freshly painted and was very careful when removing my furniture. I highly recommend My Family Moving!
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June 2020 by Lilia Hrekul
Joe told me that his services cost $80/hour. Second time I called, he said it was $75/hour. His contract indicated $80/hour. Right after his work was done, he demanded that I pay the amount asap and in cash, right there. He would not accept invoicing and paying later. I did not have cash on me (he had failed to warn me ahead that he preferred cash), so I had to pay immediately through paypal, which cost me $50 more. After I parted with Joe, I realized that he overcharged by
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February 2020 by Big D.
I definitely felt that I got my money's worth with with company. The crew was professional and extremely hard working. They may not have the best looking truck to haul your stuff but everything was moved with no damage.
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February 2020 by Amber N.
Really happy with My Family Moving. The crew was responsive from the start and so nice! Cut no corners with packing and helping. Will definitely recommend to others!
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January 2020 by Michael M.
I used My Family Moving to load a 10'x10' storage unit into a 7'x7' POD and I was amazed with the results. If competitive Tetris were a thing, these people would be the world champions! Everything was packed with near-perfect precision. I shipped it across the country, and the contents of my POD arrived with no damage. They were also fun to be around and talk to. Highly recommended!
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August 2019 by Sandra Tyrrell
From the moment I dialed this movers telephone number and Joe answered, he made me feel like I was top priority! He was at my business the very next day, in person, to give me a quote which was very reasonable for moving 2300 square feet. Joe and his crew worked tirelessly and efficiently until the job was completely done. When they prepared to leave, I felt like Joe's Family Movers was my family! Thank you Joe! I am so grateful I found you! ðŸ™
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June 2019 by Christina K.
We needed our old sofa removed quickly, and the MFM team responded quickly with a reasonable quote for same-day removal, arriving just a couple hours after our initial contact, and with us up towards the edge of their range. Quite, courteous, competent, they're good guys who saved our bacon on a delivery day. Extra credit for their readiness to accept PayPal. I would totally use them again, and highly recommend them.
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June 2019 by Scott K.
Awesome service! Got right back to me ASAP with a very fair quote and even gave me a Veteran discount! Will be using My Family Moving in the future. Thanks again!
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February 2019 by Melineh H.
This review is a little bit premature, however it is strictly based on his communication so far. Joe has gone above and beyond to make sure our upcoming move is going to go smoothly. Joe met my father at his current condo in CT to review the current furniture and get a better idea on what will be needed to be done. He provided a price, and my father had nothing but good things to say about his overall demeanor and enthusiasm towards our upcoming move to the new condo. It is difficult purchasing and dealing with the logistics of a new home remotely, and I appreciate his help. We look forward to many more projects with him !
