-
November 2023 by Sarat C
Please read:This has been the worst experience I have ever had the displeasure of encountering with a mechanic shop. I usually only write 5-star reviews.My parent’s car was stuck in neutral and it stranded them. Darrell’s Auto Towing came. My parents said they wanted it towed to the Hyundai dealership, but they allowed Darrell’s to tow it to their shop because the driver said the repair could be done easily.The car sat with them for a while and the shifter cable and shifter assembly was diagnosed as the root of the problem. It took a long time to be repaired, but shops get busy so that’s not necessarily a huge issue.The same issue 2 months after the repair occurred, and we had to sent back to them. They took it and determined that the transmission needed to be replaced. Everything about this claim was suspect which I made clear in a polite manner. I had a phone call and the explanation was dubious at best. This transmission was a Toyota-based transmission that had been serviced on time. They also did not diagnose the shift cable being damaged and claimed that the issue with the transmission was potentially an internal one and essentially on borrowed time if only the shift cable was replaced. If it suffered transmission damage, why was there no check engine light? Why did they not drain the fluid and look for internal damage like shavings or metal fragments? Why did they not look to the part they just replaced?We did not move forward with this repair and had the vehicle towed to a Hyundai Dealership. The tow truck driver destroyed the wheel chocks and did not remove them despite my parent’s request. In addition, the rear control arm was damaged in the process.The Hyundai dealership was very pleasant, and they diagnosed the shift cable as being installed incorrectly and damaged in the process. This is also where the rear control arm diagnosis was stated.I went back to Darrell’s to see if they would make it right. The manager was more upset than I was that I came back, it was unbelievable. After loads of deflection and refusing to take responsibility, the best they would do is issue a credit for the cost of the damaged control arm. For thousands of dollars lost, $300 credit is a joke, and we have NO interest of bringing our vehicle to a shop that will continue to do low-quality repairs and take no accountability. This is unacceptable, incredibly disrespectful, and NO ONE should come here. I gave them so many chances to fix their mistake and they disappointed me each and every time.
-
October 2023 by Murali krishna BL
This is one of the best company which has responded for our road side assistance through geico . We were stranded on a highway after a tire blowout at 6pm and all tire shops were about to close . Luckily there was one exact tire in a nearby ship for which Cody from Darrell’s auto services was very courteous enough to pick us from highway and purchase the tire before the shop closed by 7 . Removed the blown out tire and replaced with wheel balancing all within 2 hours even when the shop was closed . The service was absolutely phenomenal going above and beyond for customers . Highly recommend this place .Services: Tires
-
October 2023 by Zak Edward
Terrible customer service. Had them assigned to us through our road side assistance. Got a call from them and they claimed they would have to call us back. We didn’t receive a call back for 30minutes so we called them. Person we spoke to claimed they “forgot”. It seemed like as soon as we answer the question of where were wanted to be towed (not to their garage) we were told they had 7 before us and laughed when we said we were stranded on the highway. Called back our roadside company and got paired with a much more professional company.
-
October 2023 by Christopher
I’m a Dasher dropped parts off for Darrell one of his workers was very friendly told me to go to front entrance to drop off part because I was in the back of the shop I guess. Nothing but good people friendly and quick service he signed for the part . Told me to have a nice day. Thanks Darrell . People do not listen to negative reviews about this business. There a good shop and do great work. People are just miserable because there life is miserable. This is a great shop in my eyes and good people. God bless Darrell your Dasher Chris
-
October 2023 by Aimee Ballard
Had a young man come and tow my car. Very pleasant and professional. I had already waited more than two hours for AAA. Darrell's came in less than a half hour. Very interesting discussion about cars. Excellent experience. Highly recommend.
-
October 2023 by Maria Lignor
BEST SHOP AROUND...I can't express my gratitude enough!!! This place is AMAZING & EVERY staff member was knowledgeable and highly educated to solve the issue with my car that 7 other shops and 3 other mechanics just couldn't figure out. Yes, it took 3days but listen, my car is up and running and they even checked & topped off fluids, wiped down my car so there was no prints of grease everywhere. Should have just came here in the 1st place and when I tell you the price was reasonable... I spent more to get my car back from ppl that couldn't fix it. Amazing team and if you come here you might just meet Dexter the friendlest fur helper ever! P.S. he likes Bumm Rubs & Treats.
-
September 2023 by elaine roth
Perfect! Perfect! Perfect! Cody was perfect...Attitude was perfect! Personality perfect! Competence Perfect...did I say everything was perfect...if I lived in or near Wallingford, I'd be the first one at the door!!! Thank you Geico and Darrell's Auto Service!!! Perfect!
-
July 2023 by bobby chi
Car wouldn’t start and called other tow truck companies with the estimation of 45 mins- cut to 1 hour + a phone call later and they said it’ll be another 45 minutes. Called Darrell’s Auto Service and Chris R. came to the rescue 11 minutes later. Phenomenal service at a cheaper price than its competitors as well. I couldn’t recommend there’s services more- 5/5!Service: Vehicle Inspection
-
July 2023 by Rob Chatterton
Car wouldn’t start and called other tow truck companies with the estimation of 45 mins- cut to 1 hour + a phone call later and they said it’ll be another 45 minutes. Called Darrell’s Auto Service and Chris R. came to the rescue 11 minutes later. Phenomenal service at a cheaper price than its competitors as well. I couldn’t recommend there’s services more- 5/5!Service: Vehicle Inspection
-
June 2023 by degn schubert
Chris was the tow tech that picked up my car, at my home. He was courteous on the phone,very prompt , and extremely professional. The fees were given to me up front. Paying was very easy, via credit card, right in my driveway. He asked all the pertinent informationsuch as nature of my problem, my personal information obviously, and who a contact would be where I was having the car sent. I told him and He obviously got everything correct becauseHe obviously got everything correct as there was follow through at the the tow destinations that received the car. I highly recommend their services. Thanks Chris
-
June 2023 by alyyy the baeee
My boyfriends car got a flat on the highway, the state police had it towed to here. The communication was terrible, the phone operator gave NOTHING but attitude because he was “working on his day off.” They gave me the same money amount 3 times that I was to pay. Finally after I paid THE SAID AMOUNT they STOLE my change and tried to come up with the excuse that they “knocked off” $70 because they had to use certain equipment that we had no control over. The business is an overall horrible experience. -7/10 ☺️
-
June 2023 by Nova Icarus
one of the worst customer service experiences ive had. lack of communication, disrespect, and they tried to pocket $20 stating that we should be happy they didnt charge us an extra $70 due to them having to use a special part to tow the car. they blamed several of these problems on one of them working on his day off, which seemed very irrelevant. attempting to get our $20 resulted in insults, anger and more disrespect. 0 stars for me
-
April 2023 by Chanelle mattis
Do not use them!!!! Horrible experience. They were sent to tow my car for a flat tire. After being late i called them to find out where they were. He very rudely said how he couldn’t move traffic than proceeded to tell me that he was canceling the service because he didn’t need the stress. I couldn’t believe how rude he was. I will NEVER use them again and I suggest you do the same!
-
April 2023 by Deb Cope
Great experience. I had my vehicle towed there because another shop couldn’t do the work. They were able to get used parts to repair my vehicle. The price I was quoted was the price I paid. I will definitely use them again and I would highly recommend to othersServices: Brakes
-
April 2023 by Anthony Chaplinsky
Highly knowledgeable, very courteous customer service, and very fair pricing. I will be bringing my vehicles back to Darrell for servicing regularly.
