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December 2023 by A Jay
The distracted employee who was flirting or chatting with a customer/friend on Wednesday, December 20th around 6/7pm, closed my account (and shut off my internet) without my permission when I came to return my tv equipment. They asked me no questions— just turned it all off. I checked my receipt and it stated “returned equipment” so I thought everything was fine. But when I arrived back home to work, I had no internet access. After going through several prompts and circles to speak with a representative (who was nice), they said that they couldn’t undo what the employee did and that if I wanted to reconnect my internet I would need a new account, pay whatever the new rate is, and get a credit check. Ridiculous.On top of that, when I came to write a review an article popped up about Xfinity being hacked. “Although Citrix patched the vulnerability in October, Xfinity learned that unauthorized users gained access to its internal systems between Oct. 16 and Oct. 19, revealing customer data. For some people, that included their names, contact information, account usernames and passwords, birthdates, parts of their Social Security numbers and answers to their security questions.”Have a higher standard Xfinity. Protect your customers and train your in-store employees better.
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December 2023 by Nova B
If I could I would give their customer service a zero because none of them when you call no one knows what they're doing and I've only been with them for not even 2 months and everyone does not communicate correctly very one person says something and then they don't do it and I've been having so many problems since I began the internet itself is great but the customer service sucks
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December 2023 by Luz Cardenas
Very clean facilities, excellent service from the guy who speaks Spanish, very efficient in his work, good customer service. A close place for those of us who live in Vernon.
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October 2023 by Joseph Grenier
Worse customer service experience ever! I feel bad for this generation, they were all busy playing on there phones or getting ready to watch a movie. I've had nothing but trouble paying my bill by phone(discontinued this service) can't get the app to upload on my phone. Can't speak with customer service by phone or in this store either. I'm glad I'm switching to Frontier Fiber Optic.
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September 2023 by K Apl3ft
Today was my first time visiting the Partnered Xfinity Store.The place is clean, nicely laid out, and in a convenient location.My visit today was to return a tv black box with remote and electronic cable.My rep was super helpful and polite, despite her terminal freezing during my visit.My only complaint was how Xfinity sends you a link that makes you fill out forms via your mobile phone, but to get to those forms you must click ALL THE BOXES, to get the agree button to show up to get to those forms.It feels as if Xfinity is trying to sneak something past you.
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August 2023 by Jacob Blanck
For residents living in Tolland County like me who use Xfinity for cable and internet service, there's no need to drive all the way to West Hartford. There's that store right in Vernon!Nice, quiet spacious area with enough room for technology displays plus customer service and more.
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August 2023 by Andrew Boyne
They told me they'd have to charge me $150 to install home internet. The address has cables, I plugged in my router and it worked. A scam.
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July 2023 by Jacob B.
For residents living in Tolland County like me who use Xfinity for cable and internet service, there's no need to drive all the way to West Hartford. There's that store right in Vernon!Nice, quiet spacious area with enough room for technology displays plus customer service and more.
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July 2023 by Joseph Fiano
The person that helped me was very nice and professional, but another associate was yelling at a customer while laying on the couch. She couldn’t even stand up and approach the customer in a professional manor to handle the difficult situation. She then proceeded the talk poorly about the customer after they left the store, while in front of other customers. This was extremely unprofessional and very difficult to watch as someone who’s run stores like these in the past. I’ll drive to West Hartford in the future to avoid this store.
