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April 2024 by Eleni Dialynas
Horrible service at this location every single time. I've actually been sitting in drive through for 23mins already with only 1 vehicle thats at window and myself. Im still waiting now at window for a simple cash deposit.
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December 2023 by Matt B
Horrible, incompetent, unethical. Just a few words to describe this bank. I have a business account the last four years and have nothing but trouble with Webster. Their systems are constantly down, they hold deposits and the always say”I have to check with the back office” and then don’t follow up. Moving my accounts today!
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December 2023 by Anshul Patel
Bad Service always they take so much timeNever more staff
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September 2023 by ken pelletier
The disregard the Webster Bank employees showed after they "lost" my deposited check, and the sheer incompetence of the recent merger, is alarming to say the least.
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August 2023 by John Carnevale
Thank you all at webster bank in Vernon. I was having trouble getting into my accountAfter system update. The tellers were all very helpful.
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July 2023 by Jeff Martin
Literally the worst bank ever, continually finds excuses not to let you close an acct, does nothing to protect their clients, holds checks for no clear reason & blatantly lies about how long they hold a check to clear. The staff just say, "Sorry, there's nothing I can do."
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May 2023 by Pete Lazz
Always a great help
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October 2022 by Linda M.
The worst bank I've ever had to deal with constant fees every time you turn around there's more fees it cost me a bundle to get out of my present loan but it was worth the extra money to get away from this bank beware.
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March 2022 by Carl Traceski
Opened an account several years ago with the agreement we would not be charged a service fee if we maintained a certain minimum balance in our accounts. Last month they started charging us a service charge. I tried contacting ANYONE in the entire bank who could address our issue and evidently there is some secret section that holds that power but do not have a phone number. Horrible customer service! It seems they WANT us to bring our business elsewhere.
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December 2021 by Musical Colors
Great bank! Everyone is always helpful, kind and courteous. Ive been using this bank for almost 20 years.
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November 2021 by Saqlain Ali
Stupid bank policy they want me to give them actual copy of social security to keep. When I asked the manger name Valera (Valera) about possible of information leake under unforeseen circumstances. Her answer was "why would it be leaked"! Didn't like her attitude. Also, when I asked her if your bank have policy in place for keeping the clients protected at all times, according to the bank manger " it's not something she could share with a customer nor she can give the copy once becoming the member of Webster Bank"! I am confused why there keeping the physical copy of my social security card if the cannot assure they cannot customers about protecting the private information if leaked. I find this shocking, the Webster Bank should not ask for such a private information to keep in a physical form. If they cannot assure the clients about protecting such information. I'm very disappointed by such policy. I decided not to become their they're customer! Nor I would recommend others to become member of Webster Bank!
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November 2021 by Zelin Yun
Forgot my ATM pin and reset it with the help of one nice and patient teller, great experience.
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November 2021 by Jeff Burke
Awesome bank and service everytime.
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September 2021 by Tom Garofolo
1 teller at 11am in a Friday. Had to leave after waiting 10 minutes
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September 2021 by Devjit Nandy
Alex the public Notary is very friendly and helpful. Helped to notorized documents on multiple occasions. Also pople working on this branch are very helpful in nature. Even though I don't have any account associated with this bank, they never treated me as an outsider. Thanks for all the help so far.?
