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September 2023 by Jose Lopez
Came in early perfect fit good price cheaper than the other dealerships
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August 2023 by william phillips
Always great to me and my family
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May 2023 by A A.
1. The Service Technician: Keith is the main reason for giving this experience a 10 and a 10 to recommending this dealer to colleagues, friends and family. This is the second time, we have been assisted by this service technician, Keith, and both times - he was clear; educated us on the issues detected and on the suggested solutions. He is very knowledgeable on the brand, the models, and on what might be some of the issues encountered.2. Subaru America & Suburban Subaru should promote this service tech to "Chief of Online Service Support" to Subaru owners that would like to connect via zoom/video call with a technician prior to bringing in the car for service. 3. We are a nationwide subaru family with family in texas and california who are both subaru owners, but some of their experience with local service has not been as exceptional as mine. Specifically, my younger brother in Southern California took his subaru into the Santa Monica Subaru Service Center for regular oil change and other mainteance before a long family trip. After picking up the car, and heading on Highway 10 towards Palm Springs - he started smelling smoke and hearing a sound - bottomline was that the service tech who changed the oil did not tighten the screws and he was now faced with an emergency and had to go to a dealer in route by Ontario Airport where he had to leave the car for several days. So we are cautious about our car service, and that is why when we find a dealer service facility and a service technician as knowledgeable and helpful as today's tech, Keith, is important that they are recognized so they can help in train others locally and hopefully nationwide.Just as an FYI - Unbias Review: We do not know, or have gotten paid in any way by anyone at this business. We did purchase our first subaru here, and have been servicing here since purchase several years ago.
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November 2022 by Mark S.
I replaced my failed OEM battery this week after it dies. Took car and battery in to get tested. They thought it was weird I didn't want to drive my car with a bad battery and already removed it. Finally, they decide to test it, battery is confirmed bad. They then tell me my only option is to put the bad battery that makes my 2021 WRX STI start and run poorly back In and let them retest. Bought cars from this place. Had service done here. Thought this would be fairly straightforward. Amazed the mechanics found it strange that I wanted to install a battery that actually worked on my own and then sought warranty replacement instead of the other way around.
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March 2022 by Krystal Climan
I wanted rubber floor mats for 2010 Subaru. They had a set in stock and cheaper then I found on line. Great people and always helpful.
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January 2022 by Terrell Brown
Searched many vendors, local and online. This one, Suburban Subaru, came along with their tempting free shipping. Their prices were reasonable and they held to their word on free shipping when every other online vendor was charging almost as much as the total items cost, for 30 pounds worth of products. The shipping was quite fast as well. This dealership is on their A-game. I appreciated the personal e-mail contact with the salesperson and I was kept informed along the entire process after I made payment on the website. Thank you for making this easy on my mind and on my wallet.
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January 2022 by T Brown
Searched many vendors, local and online. This one, Suburban Subaru, came along with their tempting free shipping. Their prices were reasonable and they held to their word on free shipping when every other online vendor was charging almost as much as the total items cost, for 30 pounds worth of products. The shipping was quite fast as well. This dealership is on their A-game. I appreciated the personal e-mail contact with the salesperson and I was kept informed along the entire process after I made payment on the website. Thank you for making this easy on my mind and on my wallet.
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January 2022 by mindodysseyonline
Don’t know why this Subaru dealer was able to give me a much cheaper deal on the exact same partsAs the local dealer I purchased my car from, but they were very easy to work with. Helped me make a change after the order was processed by actually calling me back from a message I left. Very good service and, again, for some reason the best price I could find online for the exact same roof rack and bike carrier that my local dealer wanted to charge much more for.
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January 2022 by June Dube
Very pleased with my order .Quick service on shipping,. Parts were packed carefully in box. I will definitely buy from Suburban Subaru parts again . I also liked that you get update on how your order is proceeding- form order received to order in progress to shipping info. A++++Thank you Suburban Subaru ,
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January 2022 by Michael Field
Other dealer ships wish they were good as suburban Subaru getting genuine Subaru parts to you in a timely manner for a good price also letting you know what’s going on with your order thank you keep up the good work team
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October 2021 by Lorraine S.
Had me jump through hoops, ran 15 hard inquiries on my credit score. Had me sign papers like the car was mine, ran home got the title to my other car for trade in, I took everything out of my car and put it in the middle of my living room ready for trade in then when I got back to the dealership they said I need co-signer after all of that! Horrible experience I was raked over the coals. They should of had an idea of the way banks works, what they accept and don't accept. Instead of putting consumer in torment. They will never get my business. Still no car!
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January 2021 by Lauren Almonte
I ordered lights for my WRX and was e-mailed with updates for my order every time the status changed (order received, being processed, sent out etc) I received it only 3 days after I placed it!
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February 2020 by James Fitzsimons
Well run friendly efficient and tell you what you need to need to know .
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October 2019 by Steven Liniak
Suburban Subaru is the best!!! Friendly, courteous, attentive. I brought my Subaru Forester from them, have done all maintenance with them. Service department is outstanding.
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August 2019 by Patrick M.
Absolutely my worst experience with service at a dealership or business of any type. I purchased my 2015 Subaru wrx at another Subaru dealer in Mass for price reasons however Suburban is the closest dealer to my home. The car when I got it had already had a clutch and throw out bearing replaced. Within several months after buying it the throw out bearing began to loudly whistle constantly. I have never launched my car from a stand still or anything of that nature. Reasonably docile driver. I brought it in and after almost two weeks finally received it back with a new throw out bearing. Within several weeks the sound returns so I bring it back. No power modifications whatsoever have been made to my car at this time. The techs claim they can't hear it and that it wasn't an issue mechanically so not to worry. I figured that as long as mechanically it wasn't an issue, I could get used to the sound. Long story short about a year later my car stops staying in gear, clutch won't fully engage. I take it to a trusted mechanic because their quote for a clutch repair was about $1000 less than dealer. The mechanic tells me that the throw out bearing was not properly installed and that the clutch had never been engaging fully. The throw out bearing failed and the clutch pitch fork attachment snapped and damaged the transmission. I assumed it was clutch failure because the car was reaching 70k. The mechanics told me it was nothing to do with power, just poor installation and that it's something that would definitely be under parts warranty if a dealer installed it. I have the car sent to Subaru on a flat bed assuming they would at least take partial responsibility because they had previously said that the throw out bearing was fine and not to worry. Even though it had been replaced twice and was still having issues. Well you probably already guessed it......Subaru claims it wasn't their fault in any way, and actually ended up having Subaru of America tell me. No one in the service department would even talk to me or take the time to explain why they believed it wasn't their fault. A dealer that I'd been a loyal customer of for years. As well as my wife and both her parents who also had Subaru's. After an absolute battle spending almost an hour on the phone trying to get in contact with someone in the service department I have to nearly shout at some poor receptionist(I had been transferred and disconnected many times by now, I'm so sorry btw to whoever that was) that I just want my car to be picked up sent back to mechanics shop who had a tow truck waiting all this time(Larry's, an absolutely awesome place, highly recommend) and that I need to be connected to a manager. Finally was able to pay the "assessment" fee of $150 and have my car sent back to Larry's. Larry's crushes it and fixes my car in less then 24 hours. If you actually read this whole thing I'm impressed and I appreciate it. All said and done over $3,000 later my car drives again. Suburban Subaru completely denied any responsibility and never even bothered to tell it to my face. As I'm assuming you guessed by now.....I definitely would not recommend taking your car here.
