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November 2023 by Tony Rowe
Olender's is the best car body repair shop in Connecticut. Great service and the work is always a 10.
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November 2023 by nya parkes
Best place in Vernon ! Mark and the owner were very professional and helpful! Mark was amazing with handling my claim and I got my car back in a timely manner. Very satisfied? They even cleaned the car and filled my tires!
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November 2023 by Elaine Boldi
Big thanks to Tammy at Olenders for her professionalism and up beat personality. The final repair to my car look beautiful. I would highly recommend Olenders in Vernon CT to anyone who needs expertise car repair!
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November 2023 by Sneaker King
AVOID THIS SHOP!!!!If you love your car,DONT bring it here!!!Let me start by saying my car looks amazing now thanks to Lia.They had to correct the issue and detail my car because olenders did a horrible job and left it so dirty.I had my brand new car brought in to olenders.They painted the car without washing the car first(when painting anything,rule #1 is to wash it first)…when they said the car was” ready”it was worse and dirtier than when I had it dropped it off.so I brought the car back and spoke to the alleged owner “John”. He was no help.instead of questioning his guy that did the work, he got loud with me. Horrible customer service,horrible communication skills and a even worse attitude.If you absolutely have to use this place….INSPECT YOUR CAR very well before you leave…This place will never touch any of our cars again that for sure!! And thanks again to My dealership…this was at their East Windsor location…
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November 2023 by alex busa
I had my car serviced at olenders after an unfortunate event where one of their employees actually hit my car at a four way intersection. A insurance job through progressive. I had work there before so I brought my car there still afterwards. I drive a Honda civic , great car. I brought it in for fairly low damage .After the the repair I had noticed leaving with a low tire pressure light and had to air up when I got home , very low on two but all low . Seems like something I wouldn’t have let a customer leave with . After loving that I got my car back the next day was the first time I drove at night . I had a light out on the passenger side , they would’ve dismantled that side to work on my quarter panel. When reviewing that the polarity on the lights was reversed, I had a light out and they didn’t think to check that before a customer leaves .Thank the heavens i didnt get a ticket for a light out . Upon really looking into each piece I noticed some large gaps in the paint , must have been chips from highway miles they just sealed over instead of sanding them out before repainting the quarter panel. Looks absolutely ridiculous. But Ben pulled me aside to show me the babiest scratch on me rear quarter “we deemed this as previous damage” which very well could have been but for a scratch under a half inch I very well wouldve buffed it out seeings how they were painting and now it’s the only scratch on that side of the car . I took auto body and welding at cape cod tech and when I tell you students wouldn’t have even left it that way. The total job was $5,505.18 and they didn’t check my lights or tire pressure before letting the client take the car , we didn’t look over the car BEFORE signing paperwork. So anything I was like “I don’t love that” didn’t matter.Thanks for at least fixing the problem I suppose but I wish it was flawless like I expected.Services: Painting
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November 2023 by Jessica I
Validated repairs from another dealership - I should have brought my vehicle here first! Olender's rechecked repairs I had done at another dealership and discovered several issues that had NOT been completed correctly. They provided recommendations and the next steps to take to get me on the road safely. The service manager was excellent!! I can't recommend Olender's enough for your vehicle repair services.Services: Steering & suspension repair
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October 2023 by Alexandra B.
I had my car serviced at olenders after an unfortunate event where one of their employees actually hit my car at a four way intersection. A insurance job through progressive. I had work there before so I brought my car there still afterwards. I drive a Honda civic , great car. I brought it in for fairly low damage .After the the repair I had noticed leaving with a low tire pressure light and had to air up when I got home , very low on two but all low . Seems like something I wouldn't have let a customer leave with . After loving that I got my car back the next day was the first time I drove at night . I had a light out on the passenger side , they would've dismantled that side to work on my quarter panel. When reviewing that the polarity on the lights was reversed, I had a light out and they didn't think to check that before a customer leaves .Thank the heavens i didnt get a ticket for a light out . Upon really looking into each piece I noticed some large gaps in the paint , must have been chips from highway miles they just sealed over instead of sanding them out before repainting the quarter panel. Looks absolutely ridiculous. But Ben pulled me aside to show me the babiest scratch on me rear quarter "we deemed this as previous damage" which very well could have been but for a scratch under a half inch I very well wouldve buffed it out seeings how they were painting and now it's the only scratch on that side of the car . I took auto body and welding at cape cod tech and when I tell you students wouldn't have even left it that way. The total job was $5,505.18 and they didn't check my lights or tire pressure before letting the client take the car , we didn't look over the car BEFORE signing paperwork. So anything I was like "I don't love that" didn't matter.Thanks for at least fixing the problem I suppose but I wish it was flawless like I expected.
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September 2023 by Martha Bernabeo
We were completely satisfied with the work done on the truck. Our interactions with staff and with Ben in particular were informative and highly supportive of all our needs for the repair of the truck. The whole process with Olender's and the coordination with our insurance company was extremely smooth and stress free for us. Thank you to Ben and Olender's.
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July 2023 by Melanie Young
We brought our brand new Equinox to Olender's in Vernon after having been rear-ended. We were met by Dan, who made our car new all over again. He kept us informed throughout the whole time, more important, he kept his promises to fix our car. Thanks for all your patience and help! Melanie and David Young
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June 2023 by Richard B.
My son hit a deer with my Subaru so I called Olender's in Columbia, let me tell you when I say Jeff is amazing he is exactly that. They did such amazing work I am beyond pleased. He helped with dealing with insurance and with my car rental and kept me in the loop about everything!! Thank you Jeff and thank you to his team in Columbia!!
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April 2023 by Alan Mickey
One of the best places around for service! Staff is very friendly and informative. Prices are extremely reasonable, and difficult to beat. They wont try to charge you for things you don't need. Turnaround time was very fast. Appointment was within 2 days of calling them, dropped off Tuesday night for a Wednesday appointment, and they had everything completed by that evening. Needed new thermostat, upper hose, and heat shield. Cost was a quarter of what they dealership tried to charge, and with faster results. Work was top notch and everything is running smooth. This is the second time I've used them for service, highly recommended!!Service: General repairs & maintenance
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April 2023 by Jeffrey LeBlanc
An Auto Repair Shop superior to many I have used in the past.I took my son's car to Olender’s primarily because they would accept our GWC warranty that covered the rack and piñon and the control arms on both sides.I was really impressed by the thorough inspection and the ability to view the inspection online.The service advisor Paul worked tirelessly with the warranty company to ensure that the warranty would be used to its maximum capacity on covered components. He kept me informed along the way and even communicated via email which is unheard of. Most Auto repair shops require you to call them to inquire about service updates even when they say they will call you.I would strongly recommend Olenders to anyone in the area.Services: General repairs & maintenance
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April 2023 by Ridzy2489
Everyone here is Friendly and very helpful. They did an outstanding job on my truck after an accident and made it look better than it did originally. I would highly recommend
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February 2023 by Adam N.
They were really solid to work with. Professional work and made it super easy. They worked with my insurance company and made the process seamless. I was even able to leave the rental with them at the end. I'm planning to try them for auto service next!
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February 2023 by Michelle Lemoi
Excellent customer service with integrity! Recently had 60K service performed as well as 4 new tires. Price quoted was price paid. No surprises. Staff is friendly, courteous, knowledgeable, and informative. Really appreciate this gem of a place! Thank you!Services: General repairs & maintenance
