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February 2024 by Paris R Hwang
Everyone was very nice to me I appreciate
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February 2024 by Kishore Ravindran
Great team and excellent customer service
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February 2024 by Brian Fitzgerald
Was a pleasure to work with the team
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February 2024 by Eli Bowman
Service was great, the car that we got, that was paid for by insurance after an accident, wasn't that great. This was even after we paid extra out of pocket for an SUV. We ended up with a Honda HR-V. I know it's not the fault of the enterprise employees, but that car stinks, literally and metaphorically.
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February 2024 by Roger Johnson
As an enterprise previous purchaser, once again extremely satisfied with both the service and the vehicle we rented for the past two weeks. Roger and Tori Johnson
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February 2024 by Matthew Byers
Very kind and Professional. And Very easy to deal with.
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January 2024 by Robert Sears
CAR STUNK, STILL SMELLS LIKE CIGARETTES SMOKE IS INBEDDED IN CARPETING, INTERIOR. SPILLS ALL OVER INSIDE CAR DASH BOARDS INTRRIOR
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January 2024 by Paul Kerswill
Super staff! Needed to be picked up, but we got done at the body shop early. A quick call and they happily came early to get us. Manny is great. Every time I called everyone was friendly and super helpful. More to come when we bring the car back
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December 2023 by Dick Zini
what a great place to rent a car people are great to work with. mike was very helpfull .
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December 2023 by j cancelj
I recently rented from Enterprise in Vernon CT. It's been a few years since I needed a rental. The customer service has been A-1 from the very first time I used Enterprise and nothing has changed. The pick up was smooth, quick and easy. The rep was courteous and kind. He walked me through all of the features of the vehicle. Answered all my questions with a smile. Returning was just as easy. The rep that checked me out wanted to make sure everything went well. She was happy to take the time to quote me a future rental and found me a great deal. I have absolutely no complaints. I've always relied on Enterprise for my rental needs because their customer service is outstanding.
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November 2023 by Cara Balsamo
I had a great experience at this Enterprise. I had to get to work and Garret picked me up from my house and even gave me a lift to get my repaired vehicle! Everyone at this location is smiling and courteous and good employees are hard to find! Well done!
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November 2023 by gayle mccue
Terrible experience at this location. Manager was more interested in her giant slurpee than providing a vehicle I had reserved in advance. Then tried to put me in a much smaller compact car and call it an upgrade, then tried to put me in a vehicle that was recently returned that wreaked so terrible of marijuana that it was making me gag. And then put me in a vehicle that was just returned five minutes prior that had an expired registration, a low battery key fob, a problem with the defroster causing me to have to stop and spend the night at a hotel because you couldn't see out the windshield,costing me an unplanned 160.00 and time lost getting to my mom who had been hospitalized several states away. After I got to my destination, I spoke with the employee at that location which advised I call the corporate office to complain. After seeing my mom I did that, I was told a district manager would call me to discuss these events. 3 weeks have passed and no one from enterprise has called. If you find yourself needing to rent a vehicle and this place is your only option, I'd advise you to walk.
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November 2023 by Paimon Sorornejad
Really disappointment in this location after leaving for the third time this year with a poor experience. The first two times were met with a car class that was not what I had reserved (got: compact suv, requested: premium car), followed by the 2nd rental experience where I was waiting for close to 2 hours for a car even though I reserved time.Today was more of the same, reserved a premium for 8am. Walked in at 9am just to make sure that there was enough time for an early rental prep. after waiting nearly an hour, I was handed keys to a Kia Forte. Luckily at the same time someone returned an Altima, which is pretty worse for wear, but at least its _something_.My company uses Enterprise for our rentals, and the convenience factor of this location is the proximity to my home ... but it seems that the odds are no better here than playing roulette with getting a good experience.
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November 2023 by Jose
Amazing service from the Vernon staff. Management is beyond top tier. Highly knowledgeable on their craft. I definitely recommend this location over any other location.
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October 2023 by OTalented TV
The Vernon location is amazing!! They're very friendly and truly makes sure you're taken care of. Being that I go there so often, they're like family to me!
