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April 2024 by Signet O.
They NEVER answer their phones. I was on hold for 30 minutes....no one picks up. Does their phone not ring? Every pharmacy is busy, but they're the worst customer service! Don't bother!
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March 2024 by Patricia K.
Ridiculously slow and the managers just don't care. The drive thru is the worst. The employees must honestly think they have all the time in the world to do their job at the window because people can keep themselves busy on their phones while they wait.....how about 15-20 minutes or more???? The one in Rockville ten times better. Very expedient and helpful. This place......for the birds! Transfer your scrips to Rockville or try Walgreens for a change of pace......a much better option than the talcottville operation. The only convenience is 24 hour operation.......but if you are sitting in line so long you nearly run out of gas? Well there's one more thing you have to do on your list before you can get to your next destination. Really? It's supposed to be a convenience isn't it?
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February 2024 by Jonathon M.
Went in today to look for some hair products my family member offered to purchase for me the total was $40 for 4 bottles I said wow inflation is getting worse and the woman at the cash register said "Maybe get a job and start to pay for your own things" I definitely couldn't believe it considering I've been fired for much less at places like this CVS needs to do better picking out who they hire!!
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February 2024 by Livy F
I literally drive an extra half hour to get to this CVS because they are a thousand levels better than the one near me. They actually fill my prescriptions on time - don't put things "on hold" or take a week. The pharmacy staff is kind. Yes, you have to wait a little bit because it's a busy store, but I would go to this location over some of the others any day.
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January 2024 by John Simon
Worst pharmacy there is. You will wait on hold for over an hr. In person not much better. Customer service is absolutely terrible.
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January 2024 by Robert Hyatt
It’s CVS. Parking lot is terrible
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December 2023 by Takmeela Shafique
The wait time for the drive through pharmacy is over 40mins…..
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November 2023 by Kristin U
Wow, just hung up after holding over 40 minutes for the pharmacy without them ever picking up. My Rx was called into the wrong CVS (this one) and since it is not a refill I can’t transfer it online nor could my local CVS transfer it for me. In reading the other reviews it doesn’t look like going in would do much better. I’ll try calling my provider and see if they can get anywhere with them.
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November 2023 by Celeste LV
Need a script fir Covid. They told me they are 2.5 days behind filling scripts and If I can wait. I can barely breathe, sit up, walk let alone hang out in my car for 45 minutes. I am feeling horrible. The pharmacist, after hearing about my Covid DX suggested I come in and wait for 45 minutes. So others can get sick? I have no one else to get my meds. Unacceptable,!
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October 2023 by M D
Scheduled vaccine appointment, drove 1 hour for it, only to find out they didn't have it... no notification, nothing. Get your act in gear.
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September 2023 by Zee warraich
I went tonight after work to pick up my Mom's prescription at 11.45pm dated 08/25/2023. Went Drive thru and seen a note stating,"System Error come inside"Ok.i went inside, Pharmacy guy had seen me standing at counter bcoz there's nobody in the store except me. He didn't say anything and kept busy trying to find something. After 5 minutes wait I greeted him to get his attention he replied I'll be right with you, More time went by but still in front of my eyes he's just roaming in pharmacy. I got tired of his attitude and said you're busy I'll come back in morning. On my way out I had pointed out that to an other employee in store too. First time I had s such an horrible experience, wasted my time and fuel for nothing. Please take notice
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September 2023 by Priscilla Rosa
Pharmacy is always ridiculously busy regardless what day of the week it is. Not sure if it’s because they’re understaffed but if that’s the case CVS as a company has to do better because the attitude of the employees shows in every interaction I’ve had with the staff.
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August 2023 by David B.
This is supposed to be a drugstore, but it's not. They failed to keep hydrogen peroxide in stock, so they fail at being a drugstore. It's really simple. If you want to be a drugstore, you have to stock hydrogen peroxide.
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August 2023 by Heather Massie
Joseph W. in the pharmacy is easily one of the nastiest humans I have ever had the displeasure of dealing with. He is argumentative and condescending to every customer I have seen him interact with.. including myself. After greeting you with an annoyed, “Did you need something?” when he calls you next in line.. he will then proceed to cut you off, speak over you and, with snarky remarks, make sure you are fully aware that he is irked at even having to assist you.His rotten commentary will continue throughout your entire interaction as he proceeds to be rude and unkind to even the most simple question or request.Not even so much as basic manners: please, thank you, have a nice day, may I help you. Nothing.He is absolutely atrocious.I wish I could zero star.
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July 2023 by F*** CVS
TURN THE AC ON. Why the hell do you not keep your AC on especially at night??? Its hotter in the store vs outside. I come here every night after work and its always hotter inside the store. I hate google violating privacy but I had to make an account just to review this store. Great staff, miserable temp store.