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August 2024 by Melissa Harry
This was my first time in any Build-A-Bear and I went in for the Birthday Bear for my son who turned 1 this month.
I had seen this promotion years ago, long before I was pregnant but it was always on my heart to do it if I ever got the chance to be a Mom.
Upon entry the store is very clean and well organized. The staff, Melanie, Allison and Dawn (apologies if I spelt your name wrong ?) were very welcoming and most of all so kind and caring. No one knew how much this meant to me but they took their time to explain the process, make suggestions for accessories and clothing which there was a vast variety of. I was extremely impressed and thankful for their five star customer service.
They gave me every option to make my experience the best it could be. I can’t say enough how kind, they were. They do this everyday but I felt like they genuinely cared about making it special in addition to their professionalism. Both are a major part of good service to me.
Needless to say we will be back with Dad next time because he was touched when they offered for him to send a voice note to be recorded and placed inside the bear since he was at work so he wouldn’t be left out.
Thank you from the bottom of my heart for helping me to have a life long dream realized. It may seem small to most but it meant the world to me. See you all again soon! Thank you so much!!
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August 2024 by blue red
Had a decent time
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July 2024 by Frank Ferranti
Lovely staff, fun selection, clean store.
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October 2023 by Larry Romanelli
Very helpful for our granddaughter
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October 2023 by Emily “M” Calarco
Very helpful
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October 2023 by Dooley Dooley
Dawn was amazing and made my experience much more enjoyable.
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August 2023 by Jen T
We had an excellent experience. We were there to build bears (and other animals) for a discussion occasion. There was something everyone liked (from grandparent to parent to teen to preteen). The staff were so great, even though we showed up a little before closing. Would definitely recommend!
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June 2023 by Natasha G.
Surprised my kids with these cute little bears for graduation! They loved them :) so soft and cuddly.
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April 2023 by Shaun Samaroo
Very kid friendly environment. My kids love it there
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March 2023 by Caitlin Demore
We had so much fun building our bear! We let our daughter choose and she had so much fun watching her bear her stuffed!
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February 2023 by Linda W.
My kid's birthday is the last day of the month. Called about the birthday bear. Told nope - had to be the month of your birthday. I get they don't want you walking in whenever just to build a birthday bear, but when I call the day after we celebrate my kid's birthday (within a week of the birthday), I was told no, it had to be the month. It just seems very rigid for no good reason.
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October 2022 by Courtney Vanacore
Expensive but definitely an experience
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October 2022 by Cheryl Jones
We love our new furry froends
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October 2022 by Heather Lyn
Great experience taking my daughter here to celebrate her birthday. Staff was very kid friendly, made us feel welcomed and made my daughter feel special! ?
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September 2022 by Maria M
Great experience taking my daughter here to celebrate her birthday. Staff was very kid friendly, made us feel welcomed and made my daughter feel special! ?
