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February 2024 by crazycracker antics
staff was so helpfull. I did a in store photo through the machine. IT came out great, and the staff saw me waiting and made sure my order was processed quickly. The store was open on holidays also.
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June 2023 by Jillyn J.
The two assistance are very uneducated and should not be doing this job. They gave me a run around in the pharmacy had to wait had to pull around. Come back and still didn't have my medication and it was the wrong medication the first time awful please do not recommend.
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December 2021 by Marie Francoise L.
If you call the pharmacy a half hour before closing and you are on hold, they will disconnect your call. I got tired of waiting forever to get through to them that I changed my medicare health insurance from United Healthcare to Aetna. United Healthcare has a deal with Walgreens and if you go to another pharmacy you have to pay full price for your meds. I just called Aetna and switched over the their Medicare plan. Now I can leave this terrible place called Walgreens and go to Walmart or CVS for my meds. What a relief. Hey, Walgreens, what about hiring more staff to help your customers? See ya!
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December 2021 by Kelly G.
Very rude and inconsiderate. I asked for my son's prescription (blood pressure), it was 6:40 and it was supposed to be ready for 5:00, they close at 7:00 wasn't ready and not going to be ready until 1:00 tomorrow. I said he's already not had it for a few days, the response from the woman (that wasn't waiting on me was, "there's people that have been without for a week or longer!" Guess what I'm not there for anyone else. It's not the customers fault that you don't have enough help to keep up! After this my son will take his business to Walmart Pharmacy where they treat their customers with respect! This is not the first issue with this Walgreens pharmacy on East Elm Street in Torrington he has had! Moving on! If I could give zero stars, I would've!
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November 2021 by Terry W.
If you need Covid testing, go anywhere else! Got there 20 min b4 appt time to sit in drive- thru line for 1hr 30 min. Got to the window, swabbed, waited 15 min for the testing machine to process b4 my husband got tested. Drove away with info that they would let us know by email in 4-6 hrs. I received my results quickly. The next day my husband still hadn't heard. I called & was told computer was down & they'd call me back. They never called. At hr 25 my husband called & was told that the machine malfunctioned & he could come back after 5. He asked why they didn't call or email him to let him know... couldn't answer. Are there no procedures in place? Terrible customer service, very disappointing. He went to CVS by McDs a month or so ago, for a Covid test, took 10 min & was notified with results quickly. Sorry Walgreens, you dropped the ball.... be accountable.
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November 2021 by Christi B.
Unprofessional pharmacy staff. Understaffed and close randomly due to this. Due to being closed they are unable to fill prescriptions in a timely manner.
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November 2021 by Michelle R.
The pharmacy has gone downhill (for me) it's slow and half of my meds aren't there or are out of stock and it takes them forever and a day to get my meds filled and refilled and forget about calling to talk to someone you'll be waiting 10+ minutes.
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September 2020 by Beverly Miki P.
Had to make the move from Rite Aid to Walgreens. Right from the start I could tell that this switch was not going to be great. There was trouble with the transfers, excuses, more troubles, excuses, etc. I gave them chance after chance and was finally fed up when my HSA card would not work and they didn't know why (it worked every where else) and I had to pay for 7 pills at a time from my checking account (VERY expensive RX). When I got home and counted the pills there were only 6! A pharmacist that can't count to 7? Really?! When I finally moved to CVS (wonderful service, BTW) they told me there was a generic for my RX which saved me $200! Run, don't walk away from this pharmacy!
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April 2020 by Alexander Landon
Photo quality isn’t that great...ordered different sets of photos from different locations and they all come out mediocre...not sure if it’s the equipment or the employees but pretty disappointed.
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November 2019 by A Liljedahl
Photo quality isn’t that great...ordered different sets of photos from different locations and they all come out mediocre...not sure if it’s the equipment or the employees but pretty disappointed.
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November 2019 by Tricia B.
Please, please... Just turn right to get in and out of this Walgreens. Please stop slowing down the rest of society to turn left. Other then that, the Walgreens itself is okay. I've found a few expired items, but they returned them quickly and apologized. Their seasonal display can vary in size, if you're looking for something specific it's not a bad place to try due to it's size. They also have any obscure little battery size you may need; at least they haven't let me down so far.
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December 2018 by Keila Riel
I ordered online and my whole order was messed up. (Sizing and cropping) had to reorder my photos somewhere else. This is the 3rd time I’ve ordered photos here (online and in store) and they not come out right the first time
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May 2018 by Sarah P.
The Cashier who sits cashing people out seriously pissed me off. I have a big family and grab snacks to last for a whole month and fill up my deep freezer with freezer pops and ice cream. This witch sat there and critized us how wrong we were talking about diabetes then took a picture of our items that we were buying to send to her son and tell him this is what diabetes all wrapped up in one package. I found it disgusting for her to act this way and to embarrass us like that I will never ever go back.
