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April 2024 by Dannie Lynn
The actual store is okay but the pharmacy however is horrible. The pharmacist is super rude the people working there are rude annd very unprofessional they have no idea what they’re doing and when you call and ask questions about prescriptions they literally give you wrong information. Stay far from this place!
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November 2023 by Gail D
I had the pleasure of Charles helping me at the checkout counter yesterday! He was very compassionate and met all of my needs. Made me feel welcome!! Makes a difference to be taken care of by nice people. The young lady in photos was very nice as well
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October 2023 by Diane Thompson
Where to even start? The store section is fine. The Pharmacy zero...ZERO STARS!!!! Switched rx's from Torr. N. Elm pharmacy to the E. Main location a couple yrs ago, bc I thought there was no possible way it could be worse...IT IS! Monthly maintenance meds, NEVER in stock & having to wait until who knows when for deliveries, or scripts to be filled! No matter when called in, therefore missing doses...UNACCEPTABLE!Staff...forget about it, even the Pharmacist doesn't seem to care about his job! I have no faith nor trust left in the staff @ this location. If you would like to leave your life in the hands of someone who either no longer cares, or who just has no idea about pharmaceuticals & recalls...then by all means this is the pharmacy for you. Not me!***After receiving a pre-recorded message today about an inhaler recall & the message advising to call your local walgreens if you needed more info or had questions, I called. (wanted to make sure my inhaler was not within that lot of albuterol recalled) I'll quote the ignorant response to my question, the Pharmacist @ E. Main @ 6pm 10/4/23 told me "there is no recall, there hasn't been any recalls since @ least Jan 2023. It's a problem w/corp phone system & generating calls in error". I let him know CVS sent out letters a couple weeks ago to there customers letting them know of this exact recall & he said..."Idk anything about CVS's drugs or recalls, but we have had no recalls". Recalls are nationwide!***WRONG!!!!! Do NOT trust them! CVS has verified the recall. This is the second time a recall has occurred & this pharmacy has IGNORED it! Basically denies recalls exist which can, in turn hurt or even kill a person. THIS IS REPORTED TO WALGREENS CORP & will be reported to the DCP DRUG CONTROL.In some professions being lazy & cutting corners can kill.CVS HERE I COME!
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August 2023 by Marc Cote
Went into Torrington CT, East main st location to mail a prepaid fedex package and the old lady was so rude and condescending. My label wasn’t attached to the box and treated me like I was the scum of the earth even after I asked to use some tape told me leave. Wow, just wow
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August 2023 by Paige Sallee
I was wary of the reviews but this was the only pharmacy in the area that had my medication in stock. Everyone I talked to was absolutely lovely and went above and beyond to make sure I got my medicine in a timely manner. Thank you!
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May 2023 by Katie M.
should have read the reviews! they don't lie. this is a terrible pharmacy. tried to get a pcr test done for $128 but they didn't label my results so the lab sent me (btw nothing from Walgreens ever arrived had to contact lab directly) a result that test was not processed and invalid due to the clowns at the pharmacy. and to top it off - no refund from Walgreens. avoid this place!
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April 2023 by Debbie Gardner
Selling $23 COVID tests that have invalid results and after 2 consecutive issues I call and they refuse to replace. Ridiculous
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April 2023 by Micheline Caraballo
There was a cute girl that did not wait to try n help at the store. Best service
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April 2023 by L
Poor customer service including the manager!! Walked in the store and see a nice gentleman standing at the front waiting for a cashier. I asked if anyone was around and he said she's the only one, the employee at photo counter and I've been waiting here 20 mins. I asked for the manager due to an issue with my receipt and the manager was RUDE! Exactly why I don't shop anymore at this location or use their pharmacy due to so many mistakes that had been made.
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April 2023 by Adam Roberts
I’m not sure what their pharmacy does all day. Literally never have prescriptions ready for pickup. Probably the worst pharmacy in all of Torrington. Could train a pet monkey to place pills in a bottle quicker.
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September 2022 by Bill S.
We had a good experience here. We made an appointment for a vaccine booster shot, which was easily accomplished, and the young woman in the pharmacy who administered the shot couldn't have been nicer or more professional with us. And we were there long enough to see that her pleasant attitude wasn't just for us but for others waiting as well. The other staff members behind the counter were capable, and only one of them seemed rushed and surly. Otherwise the store was fairly well stocked, and we found what we were searching for and checked out without a problem. We have sympathy for all pharmacy workers; during Covid they have been overworked and stressed, and we appreciate what they've done.
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April 2022 by CoffeeLover
The Male Pharmacist (not sure his name) is a peach. He stayed open little later and waited for my daughter to arrive so my husband would have his Eliquist for the weekend.He's a sweetheart. Great guy. Girls in front are very nice and no matter how bad a day their having they always treat you with a smile.You all are doing such a great job even during this time.
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April 2022 by Debra DeSantis
Great experience tonight at this location. Hardworking staff in the pharmacy and a pharmacist going out of his way to support a customer. Applause on high for this pharmacy’s efforts and a sincere thank you.
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April 2022 by Deeb
I like using this Walgreens on East Main in Torrington...I have one huge gripe and that is their drive thru has been closed for weeks!!! I have a hard time walking and their pharmacy is in the back of the store so when they call and say we have a partial medication ready I just cringe because I know I have to walk not once but twice to get the remaining medication. PLEASE OPEN YOUR DROVE THRU!! This is why alot of people go through the drive thru because of their disabilities. I will give more stars when its back open.
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April 2022 by Antonia Marie Bagala
The pharmacy is rude, unhelpful, and will not return. I chose to not even fill the prescription.
