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July 2024 by Dina Calabrese
Andrew at the Torrington Verizon store was the best. His customer service and efficiency in getting our new phone upgrade and active was a refreshing experience! Thank you for keeping good customer service alive in this day and age!
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June 2024 by Elisabeth Baird
Louis was very helpful. Made upgrading my phone easy.
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June 2024 by Ashley Porter
Can you just hire anyone who is another Phil?? He is literally the greatest. When I go in, I literally wait until he’s available because he has NEVER steered me wrong and has corrected many mistakes by others for me ❤️
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June 2024 by Nibbles n' Noms Porter-Collins
Phil is literally amazing. Beyond competent; extremely knowledgeable, and super kind.
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June 2024 by Michelle Tardif
The team at this shop is very good at helping customers get what they need. Phil in particular went above and beyond my expectations to work through some complicated technical challenges and ensure everything was right. I have been a Verizon customer for more than 20 years, and this is the best customer service experience I have had in that time.
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June 2024 by Kwesi Small
Louis was very helpful!
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June 2024 by Kimberly Higgins
Switched from T-Mobile to Verizon due to terrible service in Litchfield. I was nervous about transferring because I always feel it turns into a nightmare, but Phil made the entire experience so easy. He stayed late to get the job done, and kept me at ease, I was in and out in no time. Thank you Phil!
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June 2024 by MIRELA GLUCK
Philip was amazing, I would recommend the store and him in particular to anyone
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May 2024 by Elisha Krewson
Louis was amazing helped me with a painless experience with collections and finding the right phone thank you so much!!
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May 2024 by Bruno Fratta
Louis is my favorite rep!
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May 2024 by Bruno E Fratta
Louis is the best!
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May 2024 by Diane Lenart-Basso
Phil from the Torrington, CT Verizon store went above and beyond to help me and I will be forever grateful. My husband is in Yale-Smilow Cancer Center dying of leukemia, and I did not know how to purchase a new phone without losing our current plan that we had paid years to reach this affordable amount. Phil helped me purchase a new phone and will assist me with setup when it arrives (with a fee per policy). At the risk of getting him into trouble by him not insisting that the only option was a new & more expensive plan. I was told this months ago by another employee, & unsure of what to do, did nothing, until desperation struck yesterday. Verizon is a huge global corporation and I understand that profits are #1, but this man, your employee, gave me help, comfort, & peace when none of this exists in my world right now. I have been a loyal Verizon customer for 20+ years and will continue to always be, thanks to Phil.
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April 2024 by Edward Duddy
Louis is phenomenal!
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April 2024 by annmarie
We wish to thank Louis S. for being so patient. He had great knowledge and expertise setting up my husband's phone. We certainly hope he is a valued team member at your place. We highly recommend doing any business with him.
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April 2024 by Jean
I am so impressed with Phil who went out of his way to help my son and I who was hacked on our phones from T-Mobile. We saw him so many times for help he went out of his way gave us good advice and always very patient and understanding of our stress! He helped us beyond words. Thank you Phil u gave us piece of mind. You were so kind and patient. Forever grateful to you! Bless you! Jean Abeling.
