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February 2023 by B Z.
Horrible customer service. Had to close my account and move my funds to another bank. When I brought an issue which had cost me a lot of time and money , I was told by their branch manager Sara that their employees training issue is now my problem , as I am out the time and money.
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September 2022 by maria Virginia oyola
(Translated by Google) I have an account with this bank for almost 4 years, they have always been cordial and have good customer service, sometimes you have to wait but it is normal there are more people who have to attend, I am not complaining, they are super friendly and I always go with my children, they give them a sweet(Original)Tengo cuenta con este banco durante casi 4 años siempre han sido cordiales y tienen buen servicio al cliente a veces hay que esperar pero es normal hay mas personas que tienen que atender no me quejo son súper amables y Siempre voy con mis hijos les regalan un dulce
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September 2022 by SIN NOMBRE
(Translated by Google) There is no service in Spanish and the ATM does not accept money.(Original)No hay servicio en español y el cajero automático no acepto el dinero.
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July 2022 by Jojo Weasel
I’ve been using this bank since 2001.Never had a problem. Always polite. Had two mortgages out of here as well.
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July 2022 by Beverly Kandefer
Very rude at Torrington East Main branch!! Felt like we were an inconvenience to her. We will be doing our business at another branch.
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July 2022 by Mitchell WildFlame
They actually restock and maintain the ATM at this location, Litchfield’s atm has been out of bills 3/4 times in the past month
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March 2022 by edward mackay
Staff was polite and helpful answering my questions spot on. I have been able to access my funds even after banking hours including deposits by ATM. I will say that I love the centrality of the place but the entrances and exits are like driving up then next driving off of a curbside not to mention the absurdly narrow entryway from main Street
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October 2021 by Drew Moran
I’ve had an account for years, I hadn’t used it in a while but now i need to just reopened a new savings, got a new card and everyone is so nice and helpful, I really want all the staff to know, I appreciate each and every staff member at this location, since day one this is my preferred branch, and now I live out of Torrington but i will still go here, when i have something i need to do or trouble these employees always helped me and my brother, from the bottom of my heart thank you ?
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September 2019 by Shyanna Mohagel
This branch of Union Savings bank is by far the worst one I have been to. The Torringford st branch is exemplary with their service as well as the canton one, however this branch on main st in Torrington has never given me or my mother great service. They are slow, they make you feel as if you are a burden to them, and they are not very customer friendly. I waited in the drive through for 5-8 minutes to be addressed, then another 10 to get my receipt back for depositing a check overall it was 15-20 minute wait. Another time I went the woman just said hello grabbed my deposit slip then went and helped another customer in the middle of my transaction. My mother has also stated that his main st branch is always rude to her as well. Maybe the management there is bringing down their employees or maybe they all just really dont want to be there, but they could learn a thing or two from the wonderful folks at the Torringford branch. The other branches i go to are efficient, engaging, and courteous, you can tell they care about their clients.
