-
November 2023 by Chris Dency
Went to go look and test drive a Supra they had at the dealership as I may be purchasing one in the coming future, and was blown away by the staff here. I was immediately greeted by Gil, a salesman at the location. Gil was super friendly, down to earth, and very knowledgeable. Danny was also amazing in letting us come to talk about the car / answered any questions we had. The whole team in general, was just awesome and I apologize if I excluded anyone! I did not end up grabbing the car due to personal reasons, but will most definitely be coming back when I am ready as this detailed level of care is hard to find!
-
November 2023 by James Defilippis
Excellent dealership. The owner David is a great guy very personable, as well as his small sales team. My saleman was T who was an absolute gentleman.They are a honest dealership. Highly recommended!!
-
October 2023 by Sue Feinberg
Short version: Tee Hamzy is a God among men. He is the most extraordinary salesman I have ever worked with and he made the whole process extremely simple. Don't just go to this dealership, go to Tee. He's a superhero.Long version: I have been stalking and desperately searching for a specific car with specific options for 4 months. I've called everywhere, I've put down deposits just to find out weeks later they couldn't get the car. While checking the online inventory it looked like Torrington was getting the car I wanted, and I'm an hour+ away. When I called and spoke with Tee, he confirmed all the details and timeline immediately, exactly where the car was in transit, and within moments the deposit was down and the car was mine. Tee explained the process, worked with me to get all of the stuff done in advance, and was both accessible and thorough (he even answered my call while he was at the Drs office, which I felt a bit bad about but goes to show how far he will go for his clients).Because he set such clear expectations, the day I was to get the car everything was signed and sorted so quickly. He then took the time with me to show me all of the features, answer all my questions, setup my Toyota profile and I was on my way!It's worth mentioning this is the 3rd dealership in the area I've visited and talked with to get this car. One dealership gave me the "you know, you should settle for something else little lady, these cars are hard to come by" which is gross and demeaning. Another made promises they couldn't keep.Tee was kind, thoughtful, knowledgeable and exceeded my every expectation. He even entertained a few additional questions the day after I bought it, demonstrating that the customer experience does not stop after he's made a sale. I will shout it from the rooftops if ever my friends are in the market for a new vehicle.I will also say, everyone I interacted with at the dealership, albeit briefly, was extremely kind. They all seemed attentive and made me feel respected (none of this "little lady" business) and I really enjoyed everyone I interacted with. Car buying is intimidating, but this didn't feel intimidating for a moment.Thank you, Tee. You're a true professional :)
-
October 2023 by David Eddy
Torrington Toyota made my recent purchase of a 2023 Sienna seamless. Tee Hamzy could not have been more helpful. The whole staff from top to bottom were kind, receptive, and courteous. Thank you!
-
September 2023 by Kazi Sharif
Mr. Tee and Torrington Toyota together is an example of what a business should be. It was just amazing how Tee goes above and beyond from his responsibility to satisfy a client. I am from NJ, 2 and a half hours drive but he made the business so easy that I would not hesitate to drive there again. This is an overdue but well deserved review that I could not miss.Since January 2023 we had been looking for Highlander Hybrid Platinum 2023 for months, talked with many dealers and visited at least 10 of them in person around NJ and NY. None had the right trim, everyone was asking 3k-10k on top of the MSRP and the delivery would take 3-6 months.Seeing the inventory shortage I started to expand my search to PA, VA, CT and so on. On March 25, Saturday late night I noticed Torrington had the car I wanted and I immediately requested more info even though I knew there was a slim chance to hear back. Most dealers usually get back saying it's sold already and if they can offer any other trim. Surprisingly enough Tee gets back on Sunday morning, everything finalizes by the afternoon. Monday I drove the rare trim car home and only had to stay there for about an hour to complete the process. They knew I wouldn't be able to take the car for servicing which is their after sale business and still they did not take advantage.I would definitely give 10+ rating if I could for Torrington Toyota's business ethics and exceptional service from Mr. Tee. And to be honest Torrington will be my go to place for any future car needs.
-
September 2023 by Elizabeth Allyn
I Love Torrington Toyota! All of the staff is amazing. I am most appreciative of the efficient service team who recently serviced my RAV. They were so courteous, quick and very clear. Thank you for the many years of good service and sales work!
-
August 2023 by Parnell Jackson
Tee was phenomenal when selling me my first-ever car: a 2020 Toyota Highlander XLE. He allowed me to test drive the vehicle and even accommodated my family members when they came to support me. We received food, water, and exceptional customer service from him. He offered me one of the cars while I was waiting for the bank to approve my loan so that I could get food. The person you should talk to if you consider a Toyota is Tee!
-
August 2023 by Patrick Richardson
Had an amazing experience. It was my first time getting a vehicle from a dealership and I could not have had a better salesman. Gil Zollarcoffer was extraordinarily helpful with explaining how everything worked, and making sure I understood everything. Would absolutely recommend to anybody looking for a new vehicle
-
June 2023 by Britta Nordstrom
My experience with Torrington Toyota and with Dave and Tee was so nice and easy. Dave helped so much with picking out what I needed and Tee handled my Venza lease and explained everything to me. It was such an easy process for my first lease and when I picked up the car Tee helped me set it up! Everything was no pressure and they both were so kind and genuine in wanting what was best for me.
-
June 2023 by Caitlyn Page
Leaving a 5 star review because everyone at Torrington Toyota has been nothing but amazing to our family. I have purchased both of my vehicles here, and recently needed my car fixed due to an unforeseen circumstance. Dave, T, Chris and everyone at the dealership and auto-body shop went above and beyond making sure I got my vehicle back in a timely fashion, being extremely understanding of the situation. I would not go anywhere else if there comes a time I need another vehicle or repairs done. Such kind people, and I am beyond grateful! Thank you Torrington Toyota for being there when customers need you!
-
June 2023 by Rusty O.
I had a dead battery and took my 2017 rav4 in as this was an 84 month battery that was 16 months old. This was the third battery in 43,000 miles. Battery 1 was replaced under warranty on 8/6/19 with no charge, battery 2 failed on 1/13/22, and I was charged $143.94 prorated warranty and installation. That battery failed 16 months later. Torrington Toyota refused to warranty an 84 month battery after 16 months use.
-
June 2023 by Haley F.
I had a great experience at Torrington Toyota! All the staff were very approachable and helpful during my first car buying experience, specifically Tee Hamzy! He went above and beyond to get me the exact car I wanted! He was very friendly, approachable, easy to contact, and available whenever I had questions! When I picked up my car, he sat down with me and explained every little detail, making sure I felt comfortable and understood how it all worked.10/10 would recommend to a friend.
-
May 2023 by Robert Doyle
I had a great experience at this dealership. Tee is a really nice salesman and there was no pressure at all. The car was waiting for me when I got there and ready for my test drive. The manager of the dealership, Danny was also low pressure and just a super friendly guy. Damon the Business Manager was easy to work with. I bought a 2018 Sequoia for my wife and she loves it. From start to finish it was a fantastic experience. I highly recommend this dealership.Bob Doyle - Danbury CT
-
May 2023 by Kevin Toomey
I just purchased a used Tacoma and would highly recommend Torrington Toyota. Larry was great to work with from the original phone call all way through final details of the purchase. He even noticed something during the test drive that I didn't notice and said "I'm going to get that fixed". I live an hour away from Torrington but I wouldn't hesitate at all to do business there again.
-
April 2023 by Matt Wirsing
I have free oil changes. They did not fill the oil up on the last change. It was half full. I had a survey sent to my email. I was not happy and gave Torrington a poor rating. The next day the service manager called me. We spoke for a while and I told him that this was the first time that I notice that the oil was half full.Now you know that they look at the surveys, and this my friends is customer service. I have bought Toyotas from three dealers in CT. Torrington by far is the best. I traded in a 2011 Highlander, when I bought my 2016 4Runner. Torrington gave me $2000.00 over what A1 offered. I will be buying my 2022 Tundra from them as well, and the owner is fantastic as well.