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November 2023 by Daren DellaGhelfa
Always quick and friendly service. Inside or in drive-thru
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September 2023 by Sharon D.
I tried to get in to see my account it was two in the morning I needed to transfer funds this happens a lot unfortunately their second safety measure doesn't work if it sends you a code you don't know it because you can't see it or hear it come through if you want it to ring your phone it doesn't and there's no way to get it to do that after three tries it will block you out for the entire weekend and it has no 24 hour service where a human being can fix it for you you're just out of luck so if you're out of the country or out of the state and you don't even know what your balances it's like not having an account at all
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August 2022 by Michael C.
If I could go less than one star I would. I'll tell you about the horrendous service I received from Torrington savings Bank card service. I went to report a lost debit card and it took me two hours. The phone call was transferred to another country "this is supposed to be a local bank" It took me two hours of waiting on the phone to be able to report this card missing. The first 46 minutes ended with the person being cut off three minutes into our conversation. The second hour and 14 minutes was waiting for another agent to be able to report this. This service has horrendous, bad business false advertising because they claim to be a local bank, they should have a local people answer the phone. That should not happen.
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July 2022 by jason
Worst back you could ever do business with the employees at this branch are rude they will intrupt you when you are talking. Melissa is one of the biggest offenders of talking back and intrupting customers when they are talking she shouldn't be in customer service will be withdrawing any money from this bank and closing my accounts on Tuesday July 5th 2022 because of the disrespect in this company. The other branches are not any better
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December 2020 by Kim L.
Just opened a account at the main street branch. Very nice and helpful and wow free checks.
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October 2020 by Emily Jury
The employees are helpful and knowledgeable. I've never had a negative experience.
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August 2020 by H C.
When my mother's bank left the Torrington area I wanted her to use a more 'national' brand since we lived in different states and it would be easier for me to help her if she used a national brand. Her friends encouraged her to use Torrington Savings Bank (TSB) instead. While I wasn't happy with the decision at the time, I am thrilled now. The service is unparalleled. I wish they were a national/global brand so I could use them. Every interaction feels so personal. Staff are committed to helping and know how to do what you need in a single call. If there were more stars I'd be giving them more stars. They really are amazing.
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May 2019 by Rich Goodwin
Worst Bank Ever!