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November 2023 by Melany Dobson
This is the most unprofessional tax or financial service I've ever experienced in my life. I don't say this lightly and have never left a negative review for any business before. Roberts Tax Group filed an incorrect tax return that hindered my ability to secure a mortgage. What's even worse is that they refused to amend my tax return or provide any explanation for their refusal to assist me. Adding to the confusion, this negative experience is at odds with all the five-star reviews they have received. If I could, I would give them a zero-star review.In response to their comment below: again, I am shocked, I only corresponded with Sarah and Kris so and would publicly share all of our interactions. I was not “rude” or “unprofessional” or “disrespectful.” I am however, having to redo two years of Tax Returns with another firm.
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November 2023 by Melany D.
This is the most unprofessional service I've ever experienced in my life. I don't say this lightly and have never left a negative review for any business before. Roberts Tax Group filed an incorrect tax return that hindered my ability to secure a mortgage. What's even worse is that they refused to amend my tax return or provide any explanation for their refusal to assist me. Adding to the confusion, this negative experience is at odds with all the five-star reviews they have received. If I could, I would give them a zero-star review.
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September 2023 by Jo
Brett was incredible. I called Brett towards the end of the day with several tax questions for a particular situation I was handling and he was extraordinarily helpful. It was like he treated me as a client even before I started working with him and he knew that based on my situation, I likely would not need to hire him. Wow, just wow. I am so grateful. Thank you so much Brett!
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July 2023 by Bird Mentor
This is my first year working with the folks at Robert's.I have been thoroughly impressed with their entire team. They were always quick to respond to my questions, Sarah does a fantastic job keeping track of all the details and Kris took time to go over my return in detail with me and make sure I had everything I needed. Very pleased!!
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June 2022 by Princess Chinecherem Keven
Polite, friendly and efficient bitcoin/forex services by "vanessa william" she kept us up to date throughout the trading process. Contact her on the details below. Email;
[email protected] WhatsaApp: +1 (336) 612-4060
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September 2021 by Michele Martin
I can’t say enough about the Robert’s Tax Group. They are professional, extremely knowledgeable, prices are very reasonable and they respond quickly. I highly recommend them, they’re awesome, and I’m thankful that I found them.
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August 2021 by Fighting For Justice - Fighting for Peace
To be fair, they're a decent group with somewhat competitive prices, but I had to give them only one star because they don't wear masks in the office which is irresponsible and disrespectful to their customers. Regardless of if you're vaccinated or if you believe the pandemic is real or not, as a business they should be more considerate and follow all CDC guidelines and show some respect for their customers by wearing masks at all times and being proactive with sanitation. In addition, they don't always follow up with their customer's questions and they typically close at 4pm, not 7pm as the internet says they do. Another thing that didn't sit well with me is that they offered to amend my taxes for $250 which is more than they charged me to do my yearly taxes. I obviously didn't take them up on their offer to amend my taxes and amended them myself which only took a few minutes, so for them to offer their customers a $250 amendment is shameful and absurd. With that said, aside from their "hippie" kind of atmosphere, and their invasive and unnecessary personal questions, I'd consider giving them a better review if they improve on these issues.
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August 2021 by Heather Mogielnicki
I have worked with Kris for the last 3 years with my business. She is so incredibly helpful and beyond responsive to my emails and all my questions. I am constantly impressed with how quickly she responds and answers my questions! Highly highly recommend them.
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June 2021 by David Parks
Excellent company. Detail oriented personal service. I would recommend them to anybody.
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May 2021 by Howard Wood
Kris and her team, unlike other firms we have had our business and personal taxes handled by, RTG keeps up with the tax code changes and looks to what will or may change in the future to reduce your liabilities. Their newsletters keep you on track and informed of these changes. Kris is a tremendous asset to our business, if I was up the tax issues creek without a paddle, Kris s who I would want at my side and she had been.Thanks for 6 years of outstanding support!Howard Wood, Nexus Consulting.
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May 2021 by Logan B
Even during this crazy pandemic they assisted me with easy and confidence! They had my situation ironed out without any issues and had great communication throughout my entire filing process! Highly recommend!
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May 2021 by P Triggs
Top notch first time experience with them! Super accommodating, prompt, professional, friendly, affordable service and we truly appreciate them taking us on as new clients this late in their season! Highly recommend them!
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May 2021 by Cad Map
This younger tax group is tech savvy and removed a negative Google review a friend had posted (-1 star). They also are hit and miss with wearing masks during this pandemic (-1 star). Then, because of changing tax laws, I was sent an e-mail after I originally filed saying it would cost $250 to amend taxes that originally cost $175. My tax return is simple compared to more complicated returns (i.e., one W-2, single), so (-1 star). Finally, price gouging during a pandemic and economic uncertainty is poor decision making and unethical (-1 star). There's other people that can do your taxes, shop around.
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April 2021 by Logan Bassett
Great experience even during the pandemic! Great communication and professionalism. Will use from here on out!
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March 2021 by Matthew Lojewski
The IRS is not always to kind to small business owners and I had some real issues with them a few years ago due to a not so knowledgeable and otherwise shady financial advisor I once had.Dr. Kris Roberts helped me tremendously with these issues. With her advice, knowledge and services she saved me many hours of grief and thousands of dollars in penalties and interest fees. I am truly grateful to have Dr. Kris Roberts and her team.I will always use the Roberts Tax group for all my financial services.
