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February 2024 by Ryan MacKinnon
Moldy cigars
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October 2023 by Haroon Khalid
Very bad customer service do not recommend workers do not give a refund this has scam kids that want to vapes The phone Number does not work. Nobody picks up bad customer service do not recommend.
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October 2023 by Caycee Williams
I love the owners so much!!! They’re so nice and welcoming and everything is so fresh!!!
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August 2023 by Casey
DO NOT SHOP HERE. This place is a scam. They’ll sell you stuff that doesn’t work and isn’t what you asked for and refuse to refund you. 0/10 for customer service, 0/10 for professionalism. The whole place is a bait and switch, they’ll try to get you to pay cash so you can’t dispute anything with your credit card company. DO NOT PAY THEM CASH. The markup on everything in this place is also double anywhere else.I asked the girl for a vape I could use cartridges in, asked to see one on the shelf of all the cart compatible vapes, and when I went to my car and noticed she sold me a nectar collector I went back inside and she refused to let me exchange it and put me on the phone with her mom on speaker who yelled at me that she wouldn’t be able to resell it so I’m stuck with a 40$ device I have no use for. Any store that doesn’t let you return or exchange is probably buying stolen product and has no relationship with the original retailer. Definitely do not buy anything here.
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August 2023 by Yum
This place deserves 0 stars. They are RUDE. They sell DEFECTIVE products and even when you try it in front of them and they see that the item does not work properly, upon purchase, they get very nasty and say, “All sales are final”. The “owner” is extremely unprofessional. This woman was looking for an argument. So distasteful and disheartening. Take your business elsewhere…They won’t last anyway.
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August 2023 by Life is Good
Terrible, defective products and even worse customer service. There are better options nearby. Save the money and the headache.
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August 2023 by Leverett Holder
Very rude and inconsiderate management after years of going to this store. Support a business with better customer service.
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June 2023 by Sita Testman
I love this store , always so nice to me and professional, awesome variety
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April 2023 by Dan G
Great Stop for you tobacco and tunes if you roll your own.
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April 2023 by Jon Becker
DO NOT BUY GLASS FROM HERE. They will sell you broken glass pieces and refuse to exchange anything after you leave the store. Shady, shady operation they've got going on. Plus they up charge they're glass by nearly double.
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November 2022 by B Khristorozhdestvensky
Awesome! Best selection I've ever seen in one store. Humidor room smells sweet n woodsy. Well maintained. Pipes, pipe tobacco too & much much more! Highly recommended! For all smoker types not just singular.
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May 2022 by Mary Bowman
Absolutely love this store!!! Becoming my Smoke Shop in Town!
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May 2022 by Mitchell Sherwood
Nice place great selection
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April 2022 by Zooxx
Friendly people, good prices, huge store with big selection. best in torrington.
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March 2022 by Tatiana Rodriguez
HORRIBLE service. I bought a torch lighter here, within a couple of days it stopped working. The girl that works there said that if I kept the box and ended up having any problems, they would exchange it for me so that’s what I did, made 3 trips in the same day all for the owner to tell me that he would not exchange my product because he would be “losing money”….. So it’s okay for me to lose money because I was sold a defective product? “too bad for you” that’s what he said…. Anyways…. GO TO VAPE EMPIRE!!
