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January 2024 by Jesse Gillotti
Horrible service and they signed me up for a membership and charged me $70 a month for a year! Total scum.
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December 2023 by Trent Brown
After stopping by for an oil change around 4, the crew assisted my right away! I met Brandon the new manager, couple weeks on the job, he was polite, professional and very courteous. The other crew members that helped to service my car were great! They washed my car right after the oil change which had never been done before in visits past. I highly recommend this team of guys! My wife and I usually go here for our vehicles and will continue doing so.
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October 2023 by Sarah Coleman
Horrible, my car was just as dirty as when it went it. I paid 34 dollars for the interior clean too but they didn't clean interior, they vacuumed one of the floor things and that's it.
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September 2023 by Michael Rodriguez
Do not visit this place for a oil change, oil tech isn't very professional and will try to up sell you to the "best quality oil" with the lowest quality filter also won't tell you about the free car wash with any oil change unless you ask, very poor customer service.
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August 2023 by M Galaxy
I have a membership here and they suck. They either don’t have someone to dry your car when you washed it or the vacuums don’t work properly today I come and the machine is not working to wash my car and no one attended me for 10 minutes if you come to the car wash, I recommend you make a big U-turn.
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August 2023 by Lori C.
I have gone to this location and the one in Prospect for a long time. The one is Prospect is much better. I went to the location in Torrington. I parked my car where it said to because when you park your car in front of the garage Ive been directed to park in the parking spot instead. It is right by the entrance. That is what I did today, I parked in the spot and went in. At the time they were very busy with detailing and there was two cars ahead of me. No problem. I go inside and sit down. Employees coming in and out and nobody checked in with me to see that I was all set. I was the only one in the waiting room for a good 30 minutes. After waiting almost an hour a customer walks in after me and says he is getting his oil change done. I go out to speak with the man who had been in and out of the lobby and he told me I was suppose to park in front of the garage. I do not think I am being unreasonable expecting for someone to ask me if I was being helped etc. after 30 minutes of being there. The employee was frustrated and made no attempt to rectify the situation. This is not the first time I have had issues with this location but it will be the last time I go to them in Torrington.
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July 2023 by Jeff Ryan
This is the only car wash I know of that has free vacuum's and drying cloths. It is also very reasonably priced. I always swing by when traveling through Torrington.
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July 2023 by Brett Sherman
Only reason for 4 stars is actual time and times online and over the phone are different. Came on a Sunday morning and the guys did a great job inside and out with my vehicle. Brought it in with a smell of urine from a trip to Tennessee picking up puppies and couldn't get it out myself. They scrubbed everything front back left right up and down, soft brushed the whole inside and came out brand new. One thing Ive learned is to tip first so they know they're appreciated off the rip then after once you see The results. Price is far cheaper then other places and quality is just as good as the guy down the street where you pay 275. Thanks everyone, will be seeing you again soon.
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July 2023 by Kimberley Gough, LN
My brand new Lexus RC 350 looks great thanks to Platinum Car Wash in Torrington CT! It’s so shiny and clean!! Great quality materials used!! Awesome staff!! I highly recommend!
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July 2023 by Diane Krause
Eddie and Carlos did an amazing job. My car looks brand new. Amazing. Will def recommend to friends.Service: Auto detailing
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June 2023 by Nick Spino
This car wash is horrible!! Not only was the service terrible but I was charged for a whole year (12 months) after canceling my unlimited membership. The manager credited me only half of my money stating, “that’s all the computer will let me do”.The staff was rude, and made myself and my wife feel uncomfortable more than a few times, all of which were reported with no change. I asked to speak to anyone higher up and was told, “there is no one else to talk to”. This place is awful! Beware and make sure if you cancel, check you bank account because they will continue to charge you.Btw, I cancelled online and in person and this still happened to me. Don’t let it happen to you.
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June 2023 by Matthew Burger
Do not go to this car wash. Their conveyor belt crashed my car into the car in front of me and the car wash attendants literally closed to entrance and exit and refused to take any accountability. Multiple calls to the manager have been unanswered. Horrible, horrible business. Avoid at all costs.
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June 2023 by Linda T.
Horrible to deal with! My fault that I allowed myself to be "talked into" a monthly membership. That I could cancel it anytime! Sounds easy, right? No, not at all! I tried several times on the website to cancel my membership before the renewal and would not go through. And my credit card was charged for the next monthly payment which I probably disputed. I called during normal business hours to come down that day and they would take care of it. I was able to finally get it canceled online apparently that was another mistake on my part. I was told, in person, Sorry we can't help you. It's already canceled. If you want a refund go to your credit card company for it we can't help you! Really?! Lesson learned I will never do business with this company again.
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June 2023 by Nick S.
This car wash is horrible!! Not only was the service terrible but I was charged for a whole year (12 months) after canceling my unlimited membership. The manager credited me only half of my money stating, "that's all the computer will let me do".The staff was rude, and made myself and my wife feel uncomfortable more than a few times, all of which were reported with no change. I asked to speak to anyone higher up and was told, "there is no one else to talk to". This place is awful! Beware and make sure if you cancel, check you bank account because they will continue to charge you.Btw, I cancelled online and in person and this still happened to me. Don't let it happen to you.
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May 2023 by Steve C.
We paid 165.00 for full service car wash. Before we drive off I reviewed the work. Got some nasty looks as I checked out the quality of service that I paid for! I rubbed front end of car and removed some bug remains with my thumb. I asked the employee to look at the area. He had a very annoyed attitude. I went and got the manager Mark. Same attitude from him. I always say the final determination that I make when I rate a company is more about the willing to help and listen to the customers than trying to defend the quality of their work when it is right before our eyes. My suggestion would have been to say to your customers, I apologize sir, we will take care of this right away. I want you to leave here happy. Instead they tried to make us feel like we were unreasonable wanting a good job done but now we are just done with this place
