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November 2023 by Linda Galinski
It was good for last minute vaccines. Unfortunately you gave my dog a vaccine that she did not need an already had. When I called, they told me they had no idea how to get a hold of the doctor to see if it was going to hurt my dog.
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September 2023 by Marisol T.
Worst experience ever! Holly the groomer completely left our puppy almost bald. I was shocked when I picked him up! My daughter was in tears, our pup was unrecognizable! Our pup was a little matted so we paid for upgraded shampoo and conditioner and still Holly almost bald our poor pup! We paid $101 for a clipper cut!The entire night our pup was shivering! We had to put him in a sweater and blanket! VERY DISAPPOINTED! WILL NEVER GO THERE AGAIN!
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May 2023 by Kathleen Fajardo
Nice Vet, staff friendly. Nice to get in and out fairly quick.
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January 2023 by Cindy Y.
This was my second time getting my dog groomed at Petco. My first experience there was okay until I noticed that my dogs area was nicked a couple times in his sensitive areas. So this time, I looked through the reviews and noticed a great review about Viki that was posted about 6 years ago. I wasn't sure if it was going to be the same grooming person but I thought I'd give it another go. Beast was so scared and was shaking a lot when I brought him in. The drop off was quick and very convenient due to me having a 15minute break during that time. The grooming took about an hour or so when I receive a call saying was all done. When I went to pick him up it was just as quick and easy for me during my actual break time. I wouldn't doubt that Viki put time and care into taking care of my puppy because he was so excited and happy when I went to get him. I checked everything that was listed in the grooming and everything looked good to me. Especially Beast small paws I could never get them to look that good when I try to groom him myself. I also specified that he needed the anal gland done because he's been scooting and he usually nuzzles his nose near his butt to let me know that he has some discomfort, but so far he hasn't done that. I even noticed that she took care of Beast goods. Unlike the other time went there, but I like how she didn't shave his entire underbelly to the point where it was bald. She just cleaned up the area and there were no red nicks in sight. All I can say is Viki was amazing! Cant wait to book my other dogs to get groomed with her. Thank you Viki!!
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September 2022 by Desiree Barrieau
The Torrington Vetco Clinic has canceled on me 4 times! With my first dog they canceled three times in a row late July into early August. I finally had to find another vet to get my dog up-to-date on his shots. No expectation was given. I called the Torrington Vetco location, they confirmed that the clinic has been up and running with no cancellations so I booked an appointment for my other pup. Just after midnight last night I received a text saying once again they are canceling! They should not be allowed to continue to operate, just shut the clinic down if you’re going to continue to inconvenience customers.
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September 2022 by Al Hull Jr
Very professional and managed my dog very well and the end results were a 10
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August 2022 by Erin C.
I took my 9 month old standard poodle to be groomed here in May, and there is a reason I'm haven't written a review until now, I was giving Petco a chance to make things right with our dog and our family. We asked for a simple cut, no fancy poodle shaping. About two hours later I pick up a dog I do not recognize--he is crying, cowering, can't sit still, can't sit down. He was traumatized, but the full extent of his injuries are well documented by his vet. They pulled his ear hair (which did not need to be done) resulting in open sores, they burned him in multiple places with the razor, most notably on his testes and the space between to his anus. He was in pain, required ear drops, ointments, gabapentin for his pain, and antibiotic for the infected sores. He was not the same dog for months. How they held him down to do this to him I cant imagine, he was 24" at the shoulder and weighed 50lbs at the time. He was miserable, he was hurt, it was a traumatic and maiming experience. We reached out to Petco. They reimbursed his grooming (aka the cause of his pain and suffering), and we were told to send an email with vet bills and report, we sent videos of our poor pup, we explained the situation. And then...crickets. We heard nothing from the manager. A month later we called, no call back. Again we called and were told that corporate decided there was nothing they could do about our hundreds of dollars in vet bills along with pain and suffering. If you care about your pet do not allow them to be abused by the staff at Petco in Torrington. I may post photos, but they are pretty graphic.
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July 2022 by heidi hurt
I had a wonderful experience at Torrington Petco! I had never been there before, I was visiting in the area, and was pleasantly surprised to find unheard of customer service! I was greeted with friendly faces and My dog was given much love… I was almost immediately asked if I needed any help, and when I asked where certain things were, I was not only told, but escorted to the correct aisle!I was determined to find a particular item which did not seem to be available, but thanks to a determined employee, I found exactly what I was looking for! Torrington Petco is not only full of fresh inventory, it is clean and the employees are extremely helpful and friendly… Last but not least, they were very warm and loving to my dog Cedric, which is the most important thing!I was also very pleased to find out about signing up and becoming a member, a valued member, as I do not are usually have the patience to wait at the end of my shopping but due to the knowledgeable and informative Clerk, Nick, he made it very appealing and I actually saved a lot of money, which is always a good thing especially these days! I highly recommend it
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May 2022 by Joseph Gannon
Really great experience and they were awesome with my doggies
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March 2022 by Francesco L.
It really blows my mind that the reviews do not reflect how great the staff is at this store. They are all super caring and knowledgeable. Holly (grooming) and Stan (general) are only two of the incredible team members that stand out but that's only because I'm less familiar with some of the other staff. You can't go wrong if you ask you will receive. The other reviews make me think that people forget that they get back back what they give but that's just my two cents worth...treat people (and animals) how you would like to be treated and you'll get what you give. f.
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March 2022 by Lauren M.
I was a first time Guinea pig owner, someone very knowledgeable at the store told me that they're social, which is true. So, I bought a second pig. I went back to get him a friend, who got really fat, really quickly. Turned out, he was a she, and gave me three beautiful babies. Now I have three male babies and I'm an expert on gender. I have five Guinea pigs now and I'll probably be single forever. I was hoping to be a cat lady, but... okay. Petco is a joke.
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January 2022 by Candy Buck
Usually no one wants to help you or there is no one to be found. Yet, This particular visit, a very friendly person helped me in the fish section. Then the cashier was also offering advice to help adjust my new fish. Very good service!
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January 2022 by Chris Ramsay
Great employees, very attentive and helpful.
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January 2022 by Keith Murdock
Staff is always helpful when asked. Sole disappointment is in stock availability, as with all the retail industry at the time.
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January 2022 by Allison S.
On the most recent visit to the groomer I was told that my dog was ready bit that they were not able to cut his nails. He wouldn't let her touch his feet. We have taken him there several times. He does not like the dryer, yes ok. He can be stubborn. Again, yes. He is a chocolate lab and Chesapeake Bay retriever. They are known for this. Tonight was a surprise. When he was dropped off they "tested" him. They were able to touch his ears, mouth, and paws. He was getting belly rubs. During his service his teeth were brushed as well. When our surprise was expressed, the very rude groomer, says to us "Well, I wouldn't lie about that." What? That is the response you give? Needless to say we will not be going back there. They say dogs know...maybe mine sensed something and what right. I would not give a star at all but in order to post you have to.
