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September 2023 by Seabass Ruscoe
Me and my neighbor have been loyal costumers for 30 years my neighbor who is an elderly women jus This summer she got cancer and moneys been tight for her well Patterson fuel decided to leave the tank at her house that she never asked for nor is she on a refill list they showed up installed the tank and left leaving her with a 150 dollar charge wich she has been workin on gettin the money for well yesterday they showed up and took not only the tank she paid for previously but the other one they left with no notice nothin I don’t know about others but I sure as hell don’t wanna give my hard earned cash to a company of crooks I will be switching company’s and I hope after others see this they do to
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March 2023 by Mary D
Patterson fuel came and helped me out with last minute gas shutoff for new floor installation arrived within 40 minutes very much appreciated. The technicians that came were professional and very helpful ?
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February 2023 by Mary Dillinger
Patterson fuel came and helped me out with last minute gas shutoff for new floor installation arrived within 40 minutes very much appreciated. The technicians that came were professional and very helpful ?
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October 2022 by Retro Rob
I’m not sure why the star rating for this company is so low. I moved in Torrington in 2019 and was struggling with a different oil company at first. I switched over to Patterson and it has been a fantastic experience. The people in the office are very friendly and always willing to help. I had preventative maintenance done and the technician noticed a problem with an expansion tank. He made a few phone calls and I believe the manager of the location brought me the expansion tank they hooked it up no issues and saved me a ton of money. I haven’t always been able to pay the full bill on time and they are always willing to work with me. The customer service and the fact that they have taken care of me since I signed up with them has been a huge relief. The star rating definitely does not reflect the business.
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August 2022 by Cindy Noel
I’ve only had Patterson for 26 years with only a few issues. My last issue when I called the man was rude and basically could care less about customer loyalty.
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June 2022 by Sabrina C
I will never use this company again. They are complete trash. We signed up for auto delivery on propane because we were in a tight pinch while transferring from oil to propane. They told us if we didn't then we wouldn't service us at all. Once we did they came a few times then stopped coming all together (and yes we payed them) even with the auto delivery and would then charge us emergency fees when we ran out. I warn everyone to use a different company! These poeple are rude pushy and not worth your time or money!
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March 2022 by James Goddard
I have had Patterson Oil Co. for 4.5 years since moving to Torrington, never had a problem with my Propane service. They take payment over the phone with no surcharge for credit cards if you use a Mastercard. Compared them to other providers and they are within reasonable rates if not cheaper than most. Will keep them servicing my home. Would be nice if they had a website to make payment but over the phone is good enough for me.
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February 2022 by Karen T.
I have been a Patterson customer since 1991. Their service techs are beyond compare. Their customer service is awful. I had an oil delivery on a Wednesday, next day bad smell of oil in basement. Called and a tech came right out, inspected furnace, determined I needed a new nozzle, no charge as I had just had my annual service done. Next day, Friday, getting home from work at 6 pm, still a real noticeable smell of oil. Upon further inspection, there was a puddle of oil under tank, and damp trails on side of tank, definitely overfilled. cleaned up best I could, no need to call a tech on a Friday night, right? In hindsight, no! I called on Monday, they sent someone out and cleaned up the oil residue, but the service guy never called me back to say problem resolved or more problems. I called the next day and the VERY rude guys who always answers the phone said my tank was probably leaking from the top because there are safety measures in place that prevent overfilling. He doesn't care how long you have been a customer, no more discussion. So I did call back and ask to speak to a person in charge, I spoke with a Russ, no last name, no title. Too bad is basically what he said also. Irv Patterson founded a great company that was know for it's great customer service and service. Used to be #1 in the county. So right now I don't know if I need a new tank or if they overfilled it. Any recommendations for a new oil company?
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December 2021 by Ernie Betters
Rude terrible company! The office help is rude and the technicians are not knowledgeable! Also very high priced! Would not recommend this company!
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December 2021 by Dom Burns
Was a very very rude man of the name Dave was very rude and unprofessional to my mother and when she Spoke to the owner he was as disrespectful and rude as Dave
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December 2021 by Jayme Burns
VERY RUDE AND UNPROFESSIONAL. HAD TO SPEAK TO THE OWNER RUSS WHO KNEW LESS THEN THE TECH. WASTE OF TIME
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May 2021 by G DAILY
Always a great experience. Thank you for your quick response and service.
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March 2021 by Jan Galaise
Poor customer service!
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February 2020 by oneill soto
Previous owner had delivery of propane set to every month. We specifically called to have deliveries scheduled to every other month because we knew for a fact we wouldn't go through 2 tanks in 1 month. Heck, we wouldn't go through half a tank in 4 months for that matter! Yet, again we get another monthly delivery. Upon calling again, we find out that whoever took our original order changed the interval for only 1 tank and not the other. A careless mistake and certainly not a thorough job here. Have to get your act together and bring those stars up from 2.5. My review is inline with other reviews from what I can see here.
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October 2019 by charlotte g
Get the service contract! Excellent furnace service on a Sunday. Wonderful tech named Cuppy. Thanks for helping us!
