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September 2024 by Steve Audia
Great experience with Jeep service today. Had a small problem on our Wrangler as a result of our last visit so I spoke with them about it prior to coming in. They came through and corrected the issue quickly, without fuss and without expense to us. Very professional, thank you!
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September 2024 by Brayton Sparks
I would avoid this dealership service….Had vehicle towed here. Not a customer. 2023 Jeep GC Summit. 6500 miles on it. Totally dead no power or anything.
These clowns claim they’re backed out a month supposedly for all service. I called around this must be the “busiest” dealership known to man.
Called Waterbury can service me next day. Danbury next day as well. It’s because. I think it’s because I’m not a customer. I’m putting in a complaint to Jeep as well. They make the Jeep brand suffer. I could see a week or two. But service backed up for a month I don’t believe it.
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August 2024 by K A
Chris Hansen went above and beyond to help me find the truck I wanted. He was professional and had the answers to any questions I had. I would highly recommend speaking to Chris on for your next truck purchase.
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August 2024 by Nick Samele
I worked with Ryan Edison on purchasing my 2019 grand Cherokee. It was a smooth and hassle free experience. The dealership was helpful the entire way through. Insurance gave me a little hiccup but they were able to assist me with a couple numbers to call and I got the vehicle covered. I would highly recommend Ryan in your next vehicle purchase.
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August 2024 by Andrew Durso
Had a suspicious interaction with the service department. My chrysler 200 has been having key fob issues so I went down to get it looked into. Told him about my issues and he said I will most likely need a new key fob. I told him if that's the case, no problem. Originally told me it may be $200 with a $150 set up fee. Steap but if my key fob isn't consistently working, then it's what I need to pay. He then tested it with his device and nothing happened but I didn't understand what the device was checking for anyway. I asked for a quote to get another key fob and he went into the back. Returned with the quote of $366 which is close or what he said but then told me it would cost $500 and he hand wrote on the quote that it would cost $500. (little sus) I said, I can't do that today but if I do, can we have my original key fob still work and I can use it as a backup. He told me there's no point my key fob doesn't work at all. Which doesn't make sense since I literally just drive my car there. I stressed that can't be, how is it not working at all? And he showed me the device and how it's not reading any signal from it at all so it doesn't work. But yet I just used it and was able to still use it. He then decided to go into the back and get new battery for his device and retested my key fob. It beeped loudly and showed my key fob has a strong signal.
Little suspicious. What I believe happened is I came in with key fob problems, he felt he could convince me my key fob was dead so he could strong arm me into buying a new one and attempted to over charge me for it by writing his personal up charge. But when I explained I just used it, he either realized he device was the problem and attempted to fix the "mistake" or he realized I couldn't sell my on the idea it was dead since I just used it to drive myself there.
And the problem is the humidity and moisture affecting the internal electronics of the key fob.
Here is a photo of the quote. He just printed it out and then wrote over it what it would actually cost. Which is a lie because I called another chrysler dealership for same quote.
Tldr: Service department lied about my key fob not working and then up charged the quote by hand writing over it. Will not return.
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June 2024 by Kara Street
From buying my new jeep to the service department, it’s all been a great experience! Highly recommend Nick in service! He’s friendly, professional and reliable!
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May 2024 by Meg Hall
Just wanted to share my fantastic experience with Sales Manager Chris Hansen. I was in a bit of a bind with a last-minute decision to buy out my lease, and let me tell you, Chris made it the smoothest process ever.
His responsiveness and customer service skills were on point, but what really blew me away was how quickly Chris got everything wrapped up. In just one day, I had everything sorted and finalized.
Chris will be my go-to guy in the future without a doubt. He made what could have been a stressful situation super easy.
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April 2024 by george slaiby
Recently purchased a Ram 3500 from Northwest Hills. My salesman Chris Hansen was great to deal with. His knowledge of the vehicle helped me with my decision to buy the truck. If you are looking to buy a Ram truck, I would highly recommend Chris Hansen as your salesman.
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January 2024 by Kaylin Fetko
2023: I worked with Jack and Mike, they were courteous and professional in the new transaction of trading my jeep and taking the new jeep, and they worked hard to continue my jeep business/experience with their dealership. I went from a gas jeep to 4xe, Jack made sure to walk me through the bells and whistles of the new jeep, and Mike followed up to see how I liked the new features, and confirm any questions I may have. The hybrid is fantastic! The new features and not having to fuel up in winter is a plus! I am grateful to remain local for jeep business and service.Thank you Jack and Mike for your time, dedication, and honesty!2017-2020:I worked with Will he was determined to find me the jeep of my dreams with the help of Neil. No haggle, and an all around great experience. They were both professional and I look forward to working with Will again in the future. Northwest hills is wonderful!
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November 2023 by Francis Marfyak
What an incredible stuff that came outside and helped me fix a Jeep trim problem that I had with improper installation from the previous owners
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October 2023 by EUGENE
I had a great experience with Sullivan Automotive, and I couldn't be happier with the level of service I received from the team. From the moment I contacted them over the phone, they were accommodating and willing to work out a deal remotely. The individuals I dealt with, including salesman Seth, sales manager Jack, and finance expert Darren, were all extremely professional and helpful.Even though I found a similar car locally, my wife had her heart set on a specific color that only Sullivan Automotive had in stock. There was a slight price difference, but the team at Sullivan Automotive went above and beyond to ensure we reached a hassle-free agreement that satisfied us both.One exceptional gesture was when I flew into a local airport, and Seth, our salesman, kindly offered to pick me up. This extra mile they went to make my experience seamless and enjoyable was greatly appreciated.Overall, dealing with the team at Sullivan Automotive was an absolute pleasure. Their dedication to customer satisfaction, willingness to accommodate, and professionalism truly set them apart. I would highly recommend Sullivan Automotive to anyone in search of a top-notch car-buying experience. Thank you, Sullivan Automotive, for making our car purchase a smooth and enjoyable process!
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October 2023 by Nathan Artruc
Spent 9000 and have had nothing but problems. Car almost started fire so we cane back soon stressed and upset only to have the Manager tell me to calm down and talk down to us. Then after saying he would get us a loaner, my husband told him to stop being rude to me, and he then said nevermind I don't have a loaner !!!!
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September 2023 by R G
I didn't feel any interest with the sales person or staff to sell me a vehicle, I felt really bad as if my business or my money didn't matter for them.
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September 2023 by Jennifer Zarins
Its a great place
The showroom has some great cars to chose from if your not sure what your looking for I'm sure by the time you leave you will know .
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September 2023 by Kristin Cahill (Krit)
All they are selling is lemonade
