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September 2024 by Michael Burrows
The customer service rep I met with when I ordered the frames was very knowledgeable and pleasant, I wish I could remember her name. She was the only positive at this place. I was told 7-10 days after 10 days I called to see if they were in and told they weren't "we'll call you" when they arrive. One week later9/4 I called again and was told they were there "since 8/27". I go to pick them up and when ordered I was told they were flex frames. When I tried to bend them I was told by the customer service rep at the desk " you can bend them if you want but they'll break". I told her I was told otherwise and with a nasty response she said "be my guest". I said to her "these glasses have been sitting here for a week why wasn't I called?" With a real attitude she said "what do you want me to do about it" not even apologizing that no one called me. Terrible customer service I won't be back. New Milford much better go there if you can.
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August 2024 by Yvonne Penn
Best experience today, with Wendy,Laura, Maureen… Very friendly and personable
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August 2024 by Spring Ularity
Winsted CT branch is amazing, everyone knew what they were doing and explained everything to me before I walked out ordering a new pair of glasses. The receptionist was funny, kind and was able to get me into an earlier spot then originally planned which I am truly thankful because I have limited time because of work. I cannot stop saying great things.
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July 2024 by Meg Delaney
The Winsted, CT office is not what it used to be before they sold out to My Eye Doctor. The receptionist is rude and frankly, nasty. Eyeglasses prices are outrageous.
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July 2024 by Laura Demers
The store is clean and spacious and the personalized attention is great. Laura is amazing and helped me choose the right frames!
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June 2024 by Jim Bassett
Very friendly and professional.
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June 2024 by Jeff Roy
I went for an appointment today and found out that my appointment would cost $44 for a retna photo as well as my appointment would be done through video. None of this was explained to me when I made this appointment. Very unhappy
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April 2024 by Steve & Kendra Carper
We have had a stellar experience with MyEyeDr in Torrington! Their staff is fabulous, they go above and beyond. They are polite both on the phone and in person. They have walked us through the steps to get my daughter contacts, have been understanding of time and financial constraints, and have given my daughter confidence as she embarks on this new journey. I cannot say enough about this office and it's staff!
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March 2024 by Mary LeBlanc Realty
Very friendly and knowledgeable staff. The exam is very informative. My glasses were reasonably priced and they match contact lens prices with local discount chains .
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March 2024 by Pamela Bastianello
Staff could not be nicer or more helpful.Made apt. No wait time.
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December 2023 by ashley mitchell
Great experience, Danielle Carberry was very professional, knowledgeable, and courteous thought out the entire visit. Highly recommended!
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December 2023 by Kiersten Mezger
Extremely disappointed. I've been to other locations and had an excellent experience. I showed up today at my scheduled appointment time and was told my appointment was 20 minutes prior and they would have to reschedule. The text message and email both stated the time I arrived and when I confirmed via phone I was told the same time.
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October 2023 by Beth Berti
I have been seeing Dr Rodier for years. I find the staff and the doctor to be friendly and very helpful.
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August 2023 by Donna Kalinowski
Do not go here! You waste your time explaining anything , no explaination of charges ,high price. Wrong prescription,
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March 2023 by Jesse Miller
First time with this company and I am very satisfied with the level of service and expertise of the staff. Dr. Rodier and every member of the staff from the front desk to the fitting area were excellent.
