-
February 2024 by Holando Shortridge
Very polite and professional and responsive
-
February 2024 by NorthWoods Camper Man
I had Merli automotive come out the rotator to help me with a project I had and they were awesome! Super friendly and helpful I highly recommend them.
-
February 2024 by Heather Houle
Customer service was great, very polite and professional. They transported my vehicle to the mechanics safely.
-
February 2024 by Tony Holmes
Great bunch of guys
-
February 2024 by Anthony Lemelin
Absolutely awesome company!! They got to me fast and professionally put my lowered car onto their flatbed no problem! Extremely fair pricing! I won’t call anyone else when I need help! Thank you for your service!!
-
January 2024 by Jennifer Moreland
I just had my car towed, and Dan (Jr, I assume) was polite, professional, and honest. Thank you for your help!
-
January 2024 by John Sebben
Best towing company in Torrington, the owner Dan goes out of his way to take care of his customers ?.
-
December 2023 by Edward Phair
Totally dissatisfied with their service! I'm not going to go into details, but I will state that this was the worst experience I've ever had with any service! Very unprofessional staff and my vehicle sustained more damage then what initially happened during the accident!
-
November 2023 by Jon Speakman
Merli Auto answered my call at 6 am and had my car on a tow truck within 20 minutesService: Car towing
-
November 2023 by Jon
I can only say good things about Dan's operation. Ace Automatic Transmissions in Torrington CT recommended them. His driver (Josh I think) is a good guy, knows how to treat a vehicle like his own. I've had them tow my daily driver and also had them move a 80k callaway tahoe. Josh took special care to use soft straps and microfiber towels around the custom wheels so the straps didn't scuff them. Having your vehicle towed is usually never fun but these guys will take care of you so that it's one less thing to worry about. I don't think I'll use anyone else in the future.Update 11/1 - Thanks Dan for getting my ride back to Callaway. Not even snow stopped you! On time, professional. Like I said in the past, I dont think Ill use anyone else!
-
July 2023 by Donna White
Excellent service and professional drivers. Fast and quick response. Plan of service with complete laid out plans, towed our truck and camper back home even when it was over 300 miles away. Also would like to mention their beautiful trucks.Services: Special vehicle towing
-
June 2023 by Warren Luhrs
I needed a local tow for an AWD vehicle. First they sent a hook truck instead of a flatbed even though I specifically said my car was AWD.After another wasted 30 minutes they got a flatbed to me. Upon getting the car to its destination I had realized that the driver had improperly put the straps through my alloy wheels, instead of around the tires as a competent driver would have. As a result the straps damaged my wheels.When I brought the issue up to the owner, Dan Merli, he agreed that they were at fault and agreed to pay for the damage, sending me to a specific wheel repair shop that was almost an hour away to take car of the damage.When I returned to Dan Merli with a bill from the repair shop, he refused to pay for it and proceeded to tell me a whole bunch of lies. These lies included that he never approved of the repair, that I had different wheels on my car when it was towed, and that he was not legally responsible for any damage that happens during a tow.Apparently his insurance company did not agree with him, because in the end they paid the full price of the repair. I gave Dan every chance to take care of it without getting insurance involved, even inconveniencing myself to do so.Dan Merli is a liar and a cheat.Service: Car towing
-
April 2023 by Jennifer Baillargeon
The boys here are always on point, quick to arrive and prices are great!! Used them many times over the years
-
April 2023 by Ron Redmond
Nice people. They had no issue with us going to grab my sisters things out of her totaled car.
-
February 2023 by Valerie Pinnette
I was unfortunately in a car accident, totaling my beloved car! They were very kind in bringing me to their lot after the accident to wait to be picked up, helped me remove some of my personal items from my car, removed the license plates there for me when I returned to get the remainder of my personal items out of my car for the last time,and answered my questions and kept me in the loop as to what was happening next. Very appreciative.