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May 2023 by Whitney M
Save Your Time!The customer service was Horrendous. It’s already a stressful enough time for a bride and this women made attempt after attempt to humiliate me.She seemed offended I brought my “cheap” (in her words) dress there for alteration. She asked me how much I purchased my dress for and I told her $200!!!!! Her tone was arrogant when she said “I have dresses for 200-300 dollars, you could have bought here”.The dresses In her store were nice but for me they were outdated. She said she would charge me $800 for alteration but I think the number she gave me was more out of personal distaste for me.It’s too bad to say this because as a Torrington resident I Love to support small business but if I was to give you advice I would NEVER recommend Idas in Torrington.
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September 2022 by Colleen VanDeusen
I got my wedding dress here in 2013. The dress I wanted to purchase was a specific price for which later changed once I decided to come back and purchase the dress. Over priced for the quality for sure.Then recently had a friend try to purchase a dress for her wedding day. For which she was basically robbed from her deposit after trying several times to reach Ida regarding the dress she wanted. With no communication obviously she wanted to cancel the order. She felt as if he money was taken and she was very uneasy not knowing what was going on with her dress with very limited time before her special day.This lady is money hungry. Not impressed at ALL. Please avoid and save yourself the trouble.
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September 2022 by Emma Parnes
Definitely won't be going there again and warning people about the customer service. The lady who works there is a sweetheart but I put alot of money on a dress to one not get called back and two after weeks not returning my call to speak of payment arrangements and now they won't give me my money back. Very disappointed in their lack of understanding especially when it's my special day.
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November 2021 by Eva
This was a unique experience. My sister and I entered the shop and walked around for a solid 10 minutes with no one around to help at all. Maybe they meant to lock the doors if they left but it was during business hours. We walked around and looked at wedding dresses on the first and second floors all of which looked dated. I haven't seen so many bows and bright white shiny dresses since movies filmed before 2000. If they had the beautiful modern dresses available I wish someone was there to show us.
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October 2021 by Danielle Douglass
WOW - just simply WOW!I dropped the ball and needed a last minute dress and I went into Ida’s Bridal. Ida listened to my wants and likes and dislikes, we found the perfect dress. She called a few hours later and had my dress ready! The customer service was impeccable and I feel that I’ve made a forever friend. Thank you so much Ida!
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September 2021 by Jessica Gallery
Amazing job and very friendly! Overall great experience
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June 2021 by Hali Thorne
Ida is literally AMAZING!! She worked magic on my dress, and made my wedding dreams come true! Ida had wonderful communication with me and made the entire process stress free. She has gorgeous accessories to go with any look. I wouldn’t trust anyone else to do what she did. I will recommend her to everyone I know. Run don’t walk to her shop!
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June 2021 by Emily J.
Ida's Bridal is the place to go! Ida is so knowledgeable and skilled. She is honest and has an incredible sense of humor, too. I purchased my dress from her and so did two of my friends -- we were all beyond satisfied with her help and alterations. We were so happy that we got to support a small business and find the the dresses of our dreams!!
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June 2021 by Amy Fratta
I love it here. Ida never lets a person leave here without looking their best!
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May 2021 by Jacalyn Goulet
Ida’s is fantastic please please go here. I came with my friend to get a prom tuxedo and the selection is huge you are sure to get everything you want. Unfortunately the company providing the tux wasn’t accepting any more orders and Ida was amazing at notifying us and helping anyway she could. After having to go somewhere else to get the tux we see that big companies just aren’t nearly doable. Now we are just beyond appreciative of small business like Ida’s.
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May 2021 by Meghans Home Account
Ida is wonderful. I found everything I needed in a heartbeat thanks to her help! Dresses are affordable too.
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May 2021 by Amy F.
Have been going to Ida since 1995! She is talented, honest, and does not let you leave without looking your best!!
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March 2021 by Katie Crump
I love my wedding dress and great service from Ida herself I couldn’t be any happier!
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November 2020 by Mandy Hafford
FIVE STARS! We love Ida! She is professional, kind, and will have you laughing before you leave her shop. She has the best prices around the northwest corner. Ida has done my alterations for YEARS and she will be the first and only stop for all my bridesmaids dresses as well my bridal dress for my upcoming wedding! Ida has all the designer names at affordable pricing and has kept her shop safe and clean during the coronavirus pandemic. Thank you for all you do Ida!
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December 2019 by Hanna Reyes
I've been to Ida twice now. She's always super helpful and she'll take you whenever she can. It is a cash only business though so keep that in mind if you usually pay with cards.