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July 2024 by Michael Derosier MDerosier73
So my doctor sent my script to this CVS by mistake, it has taken them 3 hours to fix. So that my correct pharmacy can fill the script. Just had surgery and still waiting for the right meds
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June 2024 by Lee Richards
This store is really clean and the staff is always friendly and ready to help.
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May 2024 by Concetta P
CVS store staff in Torrington and Winsted CT are patient, polite and friendly. The monthly CVS Carepass so worth the $5/month fee for $10 back each month to spend along with all the coupons and extra bucks, 20-30% off one full price or entire purchase. Can’t beat it you just have to look into it!
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April 2024 by Nickelodeon em Português
Horrible pharmacy dept. I’m still waiting for my sons allergy medicine from Feb! They told me in December Advair was discontinued.what a joke that place is. Both tech and pharmacist insisted it was discontinued. I called Walgreens they said no haven’t heard that. Had to go to Waterbury to get my meds.
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April 2024 by Ceannas Mommy
Horrible customer service!!! Convenient location, but the staff is hit or miss… no in between. Either nice or you get the impression that you’re interrupting them asking them for assistance. The pregnant girl literally rings you out in complete silence (slowly taking her time at that). That was a different level of rudeness I’ve ever witnessed there. She needs more training or perhaps put her out until the baby comes, hopefully she’ll return from maternity leave with a better attitude & some customer service skills.
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February 2024 by Heidi Aleman
This place is UBER unprofessional. When they don’t have your meds, it’s up to you to “find” them. Then, when you do, call them back, wait on the phone tree to tell them where to farm out your script. Worse than that, there’s the blue haired, heavily tattooed woman with the prosthetic nails in the back. Today, I heard someone (not sure if it was the blue hair tatted chick or someone else) dress down a customer with expletives I haven’t heard since the last time I listened to Drake. This CVS employee SLAMMED down the phone and let loose on this customer who was apparently annoyed because they drive 45 minutes in bad weather to pick up a script that CVS couldn’t bill insurance for. Damn! I’m switching pharmacies today!!
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January 2024 by Ruth Tompkins
Getting prescriptions here is pretty awful, if they say 30 minutes- assume 60. Other than that, I have never had an issue shopping in the store until today... I circled the store for 15 minutes looking for something, never saw one employee, an elderly woman was waiting at the register- both of us were shocked by the lack of personnel. When someone finally appeared from the back, they seemed pretty perturbed that I asked where something was, but once they informed me- I had to move a stack of diapers to get to the shelf....
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January 2024 by Christine Woodams
Never had a problem with them. Prescription always correct. People are great!
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September 2023 by Chauntenay Young
CVS has horrible customer service!! I am constantly met with the lowest quality customer service ever whether dealing with their pharmacy or photo department. They do not care, have the worst follow-up, and overall poor business practices when it comes to dealing with customers!!!!
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August 2023 by Cam Diaz
If you plan on calling this store don’t because they don’t answer the phone no matter what you’re calling for. I got put on hold by the pharmacy for 46 minutes then someone picked up and hung up. On top of it don’t ever expect your prescription to be ready when they say because they decide to take peoples prescriptions and refill others peoples with them if you don’t come right when they call you to pick up. My sons formula was given to someone else 3 times now and the only thing they have to say is “we can’t fill it at this time” whenever I go to pick it up
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July 2023 by Tom C
I guess everyone here has to go to lunch at the same time. They haven't figured out how to stagger their lunch so they can remain open. Their notification systems also don't work properly. Sometimes the prescription isn't ready when you arrive.
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July 2023 by D M
Thank you CVS Pharmacy- the staff are always helpful- the pharmacist is always there to answer questions and provide recommendations. Thanks ?
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July 2023 by Dee
Pharmacist Jennifer was very curt and dismissive. I asked her one question and she seemed to be bothered by my mere presence. She needs training.
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May 2023 by Ronnie P.
Just a couple of months ago I bought a air purifier; and I need a replacement filter--apparently they don't follow through on their products---so before you buy anything from them that needs a replacement anything make sure they have them in and they sell them along with the product---I am so disappointed in them--
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February 2023 by Wessam Hoda
The pharmacists in the back are terrible specially the one with the purple/pink hair, the worse service ever. Sticking with Walgreens moving forward so should you.
