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July 2022 by Michael Bernstein
Amazing historic factory in Torrington , Ct. that produces door handles of all sizes, decorative finishes and metallic materials. Gorgeous workmanship.
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October 2021 by Richard L'Heureux
In 2004 my wife and I were looking for high quality cabinet hardware for our new kitchen cabinets and decided to go with Colonial Bronze series 192 knobs and series 722 handles in oil rubbed bronze Finish for Life. Now 17 years later, we still like the hardware but some of the most used pieces had developed some minor but noticeable tarnish issues. After a few emails back and forth, Colonial Bronze offered to refinish at no cost to me all 28 that I had purchased so there would be no shade variations between any of them. It only took 9 days from the time I shipped them to get them back done and they look great! Not only did Colonial Bronze honor without issue their product warranty they also provided excellent customer support. You definitely will continue to have me as a customer and I will recommend you to others as well. A special thank you to Kyle Copes at Colonial Bronze who managed my service request.
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September 2021 by Raffaele Prisco
Excellent group of people to do business with. Very high end items
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May 2021 by Lesley M.
Since there is no option for 0 stars marking with 1. Horrendous customer service, months waiting for replacement of items that were produced with poor quality that we had to pay install ($200), waited again for months for a second round replacement that had the same issue. After more inquiry Colonial realized and acknowledged they actually produced and sent us the wrong replacement finish the first time and the account manager wrote to me "The problems are that we offer too many finishes that are so similar; we're also dealing with a lot of new employees since the pandemic started, so I don't know exactly what happened. We'll take care of that as quickly as we can. But we expect about a week once they're in my hands. Thank you for your patience, we will make this right for you." On 2/25/21 I received confirmation Colonial received the returned hardware with incorrect finish, the correct finish was not delivered and ready for me until 4/9/21 AND refused to pay the cost for us to have to reinstall it a 2nd time (another $200). This was 6+ of back / forth with me having to constantly inquire on status and appeal their repair policy and decision not to pay for reinstall - even though the situation was completely Colonial's fault we, the customer, have to pay $400 out of pocket on top of months of inconvenience, time and effort to resolve. I made attempts to reach the senior management team including CEO Jamie Gregg but not one returned a call or message. WOW... (though have some other choice words).
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June 2020 by Nata Melnik
I ordered custom made kitchen door handles from this company (via MACK Designer Hardware) with very unacceptable outcome.. 49% of kitchen door handles came defective..after return again 60% came defective ..third time company said that they will not fix them b/c they meet their quality standards...unfortunately can not recommend this company to anyone ....sorry, do not have any defective handles to show you....returned them...
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May 2020 by marissa ott
When I got my shipment my items were perfectly packaged and look amazing. No complaints on my end, I would defiantly order again. Kyle was nothing but exceptional through my process of ordering. Highly recommended if you want a good product.
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April 2020 by Marissa Ott
Kyle helped me with picking out the perfect pieces. I am so happy with the finished product! The quality is all there and the packaging was exceptional. Highly recommended!!
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April 2020 by Intentionally Obscura
They make high-quality kitchen hardware. Made in USA, beautiful finishes. I highly recommend them.
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February 2020 by Jeff Rosen
Great product , great quality , and good service.
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June 2019 by Peter Porcaro
Colonial Bronze Co delivered a superior, American made, quality product.
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September 2017 by Cindy Haas Griffeth
I purchased Colonial Bronze knobs for my remodeled kitchen. Now, 12 years later, the finish is worn on some of the heavily used knobs. I love these knobs and they are in great condition except for the finish, so I emailed the company. They didn't hesitate to offer to refinish them at no cost to me. I don't know of many companies that provide that kind of customer service. Thank you Colonial Bronze.