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November 2023 by Marvel kid 86
My wife and I were adding two cars to our insurance. We talked to Mercedes. She was extremely helpful and super nice. Great experience talking with her.
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November 2023 by Andrea Porretti
Recently made some changes to our car policy and Mercedes was so helpful. Even after I had to go back and revise a change, she was nothing but kind and professional. She is great to talk to. She replys back quickly and answers all our questions. Highly recommend working with her.
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November 2023 by Florinda Loga
Meaghan EngelWhile I was going through a tough personal issue, Meaghan is the agent that helped me and stayed on top of everything for me. She always called to make sure everything was being done right on my end. I appreciate all her help thus far! She is professional, personable to each individuals needs and I know anyone else that works with her will never be disappointed! Thanks Meaghan!!!!
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November 2023 by Elle W
Recently needed changes to our home policy and Mercedes was so helpful, she is always quick to respond and has an amazing follow up system.We have been really impressed and grateful for her professionalism!
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November 2023 by Ed Longi
Agent was Professional, courteous and knowledgeable. I had personal issues causing me to draw out process. She was understanding and gave me all the time I needed. She was the MAIN reason that I decided to make the change from my former carrier. Would recommend to anyone.
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November 2023 by mondovi mondovi
I have been with Allstate for many years and have never had a bad experience with any of the staff...I've definitely been putting Reyna Gonzalez to the test and as always I can ' hear' her smiling! Always pleasant and courteous..Thank you?
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November 2023 by Sid A
I’ve only corresponded with Reyna G. from the Ziegenbalg Agency so far, but she has been nothing but WONDERFUL!! Shes always so patient and responds back promptly. She helped sort out all the details for the new policy set up, as well as helped deal with issues with the last nightmare agency we were switching over from. She was kind and a pleasure to talk to!!
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November 2023 by Albert Ritucci
Mercedes SurIs the best customer contact Allstate.She is very helpful and goes out of her way to help with all questions and concerns you may have with your insurance needs .Always calls you back and is very polite .
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November 2023 by Pedro Garcia
Highly recomended!,Reyna Gonzalez is on top of her game.Reliable,polite and very effective on getting you the right insurance policy that fits your needs when needed.Thaks again Reyna! much appreciated!
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August 2023 by Flavia Brancato
Billy Z from Allstate is pretty responsive however pacific specialty is the worst homeowner insurance company. Allstate should not even be associated with PS in my opinion. I filed a claim on 6/13 and submitted pics, had the professionals submit their assessments and if not for my continuing to send emails Billy and to my assigned claim adjuster I would have not have heard back from PS. Today is 7/29 and I was supposed to receive the PS final report yesterday by email. Nothing.
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May 2023 by Daniel Magoulas
Billy and his team are committed to making sure I get the best policy/coverage that is affordable. I had the pleasure of working with Lindsay and she is fantastic at her job. Whenever I had a question, or concern Lindsay always got back to me promptly. Very professional and courteous agency.
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April 2023 by Robert Trerice
Nothing but miserable experiences. Called for over 2 days to cancel my policy and only get the voicemail box and barely get responses. I will never go back to them again for any reason.
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April 2023 by Louisa Cushman
Terrible customer service! They don't return ANY phone calls, and have done nothing to help me to fix the mistakes THEY made. I also filed a complaint with State of Ct Ins dept and called All-State insurance company directly to complain about the mistakes and that this insurance agency has not returned any of my phone calls!!
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February 2023 by Marco DeSousa
I'm having an issue with home insurance...I tried contacting them as well as my mortgage company and it goes to voicemail everytime for 2 days.I left a message and still have yet to get a call back.
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December 2022 by jeffrey descault
Allstate honored their quote and kept the price true so far for about 4 months. Keep up on your word and I am always referring people to you.
