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April 2024 by Oggie Boogie
done with this bank, fees for everything and this local branch has horrible hours. Closes at 4 when people get out of work and need banks most.
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March 2024 by Chris Boudreau
I had a fraud issue that was quite complicated... Locking old acct, opening new account, dealing with outstanding online bill pays, and more. I was helped by a representative name Janvi. Write that name down and request her if you go in. She was extremely helpful, knowledgeable, confident, thorough, professional, friendly, etc. She answered all my questions. She handled all my concerns. She was never stumped throughout the process. I will always deal with her in the future. Thank you very much, Janvi!!
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March 2024 by Edward Cortes
I’d like to publicly thank Michelle Retes for all her help in assisting me and showing such incredible patience and true concern, in my situation, she’s truly a class act.
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March 2024 by Gerry Vilhotti
Michele the assistant manager was awesome with assisting me. And also Katherine Torres was amazing also
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July 2023 by Natalie L
The woman I spoke to at the counter was extremely rude. Told me I had to sit there she count tens of thousands of dollars in cash on my own that she couldn’t help me. Then when I told them the people at another local branch had a machine that counted it, she gave me a dirty look. Typical Torrington…
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February 2023 by Mauricio Torres
(Translated by Google) The services they offer are very good. The attention is good from Elizabeth Armstrong "Dominican" . We are grateful!(Original)Los servicios que ofrecen son muy buenos. La atención es buena por parte de Elizabeth Armstrong "Dominicana" . Quedamos agradecidos!
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September 2022 by Blue
What kind of bank charges $8! To cash a check that's made FROM THEIR OWN BANK. Crazy! Just a cash grab.
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August 2022 by Tyler Closs
This branch of Bank of America discriminates against people with disabilities! Idk if that’s BofA’s new corporate policy. But is it extremely tasteful thing that happened to us . The bank representative Elizabeth a.k.a. Lizz was extremely rude dismissive and was pointing blame to my girlfriend. And made us feel like we were beneath her and everyone else. Then she proceeded to lie and slander me behind my back. She was also discriminating against me based off of my ethnicity. If you ask me fire her and close that branch you would be doing the world good
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July 2022 by NUBIA HERNANDEZ
VERY ? NICE
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July 2021 by Melissa B.
Absolutely dire customer service. Real advice given by Bank of America...watch our video on money management if you have any questions and everything is self service we can't help you in the bank but feel free to call our 1800 number and serve yourself. Ummm ok...thanks so much for the customer service. Will be changing banks ASAP. There is a reason why they are closing branches everywhere.
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May 2021 by mark greenwell
Branch manager Shahid Malick was useless and of no assistance. Poor attitude. Should be fired immediately
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May 2021 by Terry G.
So slow at the Torrington Branch They should have more tellers I always wait at least 15-20 minutes for a simple deposit! I gave up on the drive through since they barely acknowledge you are there!
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January 2019 by Kevin Bonville
Love goin to see the girls and guys at the bank. They help me so much being disabled. Great people!!
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October 2018 by A M
I enjoy going to this one. The older teller with light hair and glasses is very pleasant and friendly. I love the fact they still have their drive- thru
