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December 2023 by Loriann Usher
Great facility, very clean! CarrieAnn was extremely helpful, kind and professional. Highly recommend this location.
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December 2023 by FromoUSMC5953
I’ve been renting from extra space storage in Tolland for over two years. Until today the experience has been very poor. The manager that just started on Monday is very useful she’s keeping the property 10,000 times cleaner and is fixing everything that is broken on the property. I was going to switch storage companies but the new manager rectified all of the issues I’ve had with this company within the half an hour I talked to her. Prior to the new manager if I could have rated this place a zero, I would have. However, if the manager can keep up what she has been doing I think we’re at a solid four out of five.
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December 2023 by Ryan LeBel
CarrieAnne is what this facility needed a long time ago. She was a huge help with fixing the mess the last manager left behind. I couldn't have asked for a better representative to help me. She was courteous, fast, and she actually takes pride in helping you out, which is very rare these days. Thanks so much for all your help.
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December 2023 by Joe Samojla
First time working with CarrieAnn and a pleasure working with someone who was very knowledgable of the gates working and took the time to look at the issue, and what should be done to make the needed repairs
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November 2023 by A Lopez
Since getting my storage unit I have had nothing but positive experiences with everyone there especially the store manager CarrieAnne. She was extremely helpful and most of all understanding of my situation. She took the time to explain and reassure me that my concerns would be addressed and helped come up with a resolution! Highly recommend this location!!!
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November 2023 by Rebecca Doster
CarrieAnn has been fantastic. Incredibly kind, very knowledgeable and great personality. A pleasure to work with, thank you so so much!!Side note, she somehow printed me the cutest mini receipt and I was so happy with that but she did take the time to reprint a proper receipt.Thank you Extra Space Storage!! ❤️
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November 2023 by Terilee Boulanger
Excellent, friendly service from start to finish. Facility was always clean, well lit & felt safe. Recommended to a friend & will use again if the need arises.
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November 2023 by Dean Fortin
Nice seemingly new spaces, but very poorly laid out. Our unit is on the opposite side as the doors and requires us to have to go around a first set of units to get to a middle main hall that gets us to our unit. There are lots of twists and turns for seemingly no reason. I have been happy with the cleanliness and temp, but it's a pain to access the middle of the place.
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September 2023 by Nora
It’s a wonderful place and friendly staff, all the experience are good!
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July 2023 by Delaney White
it’s clean! located in an area that i feel safe to visit and has great security. it was super simple to set up and access my unit
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July 2023 by Maria Reyes
Nicely kept clean, the aisle are wide which that a plus.The only thing it’s only one entrance I wish there was more available entrance since you have to wait until the other person close the door to then get in with your code and there’s no outdoor access to any of the units and the parking spots are limit. Other than that it’s okay.
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June 2023 by Chuck Burns
Staff listened to my needs securing the unit. The facility is incredibly clean and bright
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June 2023 by Kris Kunz
Stored my travel trailer there. Went numerous times to check on it and many times the gate was open. Picked up the trailer a few weeks ago and lo and behold the entry door was damaged by someone trying to get in. They did not enter but the door is now cracked in two places. By the lock and a hinge. No lights back there or cameras. It’s a crapshoot. Won’t be back.
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June 2023 by Chad Crocker
Gate and door broken. Pack of chicken sausage left by the door going into the entrance. Storage unit itself is clean well lit with security cameras
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June 2023 by Lori Faucher
They are very helpful and explained everything from entering the unit, exiting the building and how to open and close the gate. Very clear and concise regarding the billing practices. Very good experience thus far