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July 2023 by Pam M.
The owner Barbara is extremely rude and very uncooperative and charged me $80 to look at a windshield wiper nozzle without fixing anything. She is also very aggressive and an unhappy woman who takes out her anger on her customers. She will say you have said or done something that you haven't and will call you and text you and harrass you. I WOULD NOT RECOMMEND this place to anyone. Sorry to say.....go elsewhere!!!!!!!!!!!!
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February 2023 by Victoria K.
Bob does a great job! Everything is always fixed beyond our expectations. It's hard to find a mechanic that can actually work on vehicles without just plugging the computer in to see what is says. This is a small family run business and you work directly with the owner!
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November 2022 by Jesse Myers
I reached out to Dean's on short notice with a tire problem that was going to prevent me from getting to work. They squeezed me into their busy day and did an amazing job taking care of the problem and taking care of me as a customer. Will 100% go back again!Service: Tires
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November 2022 by Julie Carpenter
These guys are the absolute best!! They listen to your needs and make you feel like your individual needs are important, not just another dollar in their pocket, and go above and beyond for their customers. I will never go anywhere else as long as they are still in business!Services: Oil change
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April 2022 by Michael Cassell
I really wish I could give zero stars. Midway through 2021 I went here to inquire about engine failure. They found that the timing chain had slipped and that caused the failure. I was given two quotes on repairs either to replace the engine or repair it. The two quotes were extremely overpriced, but I read these reviews on here and figured they must do good work. They recommended that I repair the engine instead of putting in a used engine. So I did what they recommended. The repair literally took months. Now after paying over 7,000 for that repair and only 20k miles later. My engine has destroyed itself. After taking it to the dealership, I told them what happened and was told I shouldn't have brought it to the dealership first and that I should have brought it to Deane's first. After my horrible first experience I didn't even want to go back. Barbara the owner is as psychotic as it gets. But I had no choice but to tow my car back to Deane's from the dealership. Btw the dealership told me Deane's used all aftermarket parts instead of the OEM parts that I thought I received. Anyways when I told Barbara she never told me I could possibly be charged a diagnostic fee just to see if my warranty would apply. I was giving a one-year $36,000 mi warranty on my engine rebuild done there. So after having my car for 3 weeks now I finally heard back on a Friday right before it closes that my warranty won't cover it. Not only that but I am being charged 400 for just looking at it. The dealership didn't even charge me to tell me the car needed a engine. Which I told Deane's before I got there. If ik I would never have brought it back there. So anyways because of the hard times I'm going through I can't pay 400 dollars for a diagnostic fee that I never agreed too. They are now holding my car hostage. They won't let me tow it out. They are now going to charge me storage fees for everyday that my car is there even though I want to tow it out. Please do yourself a favor and stay away from this place. Any interaction with Barbara should be a red flag of future communication with this business, it is absolutely horrible. Barbara is a vindictive and psychotic person as she will show you I'm sure when she replies.Service: Engine repair
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February 2022 by James A.
Does this place ever open? The sign says 9-5 but nobody is ever there. They are new in town and I figured I would bring my Camry by and give them a shot, but went there on 3 seperate occasions and they're never open. I'm talking weekdays 10am Monday closed, 1pm Tuesday closed, 2pm Friday closed. Today is a Friday and when I passed by at 11am they were closed. The place has also quickly turned into a real eyesore- traffic cones, junk, garbage, old signs just tossed all over the property. It's starting to look more like he's using his newly aquired Stafford Springs location as a storage space/dumping ground. This place is a joke and that's putting it kindly.
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April 2021 by Daniel Smith
My truck arrived at Deane's Auto & Truck Repair late Tuesday, early Wednesday on a flat-bed. I was making a trip home to Maine when the pickup decided it had other plans and took a break along I-84 E Tuesday night. Joe, the flat-bed driver from Axle & Spindle Truck Repair (great guy, went above and beyond to make sure Me, my Fiance, and our pets were comfortable and safe, thanks again Joe for your hospitality!)...anyways, Joe recommended Deane's Auto & Truck, he said it was the only place that worked on his diesel pickup.I contacted Deane's first thing Wednesday morning and they already had my truck prepped for diagnostic testing to determine the cause of the breakdown. In no time at all, I had a text alert and phone call from Deane's outlining the following steps and estimated cost of repairs. Deane's work expeditiously to get me back up and running; heck, they even performed a routine inspection and provided the report via their (rather user friendly) web-based platform that came in a link with my initial text alert. The entire time Deane's techs were working on my truck, I could see real time updates via the web-based platform...kinda neat.Given our desperate situation, the folks at Deane's even brought the truck to the hotel so that I didn't have to coordinate a ride or begin to navigate the local area. I would recommend Deane's Auto and Truck Repair to anyone; passing by, broken down, or locally. Heck, if we didn't live so far, I would keep Deane's busy pretty regularly!Thanks again for understanding our situation and getting us back on the road Home, I truly appreciate your quality of service!Services: Check engine light diagnostic
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December 2020 by Dan Roberts
Absolutely phenomenal service, brought my car in for a suspected headlight out and an oil change, they found a critical electrical error that I had completely missed. Despite the unexpected service, the entire process was very easy and pleasant. Barbara kept me advised throughout the entire service and advised realistically on what was needed, I never felt the push you typically get for unnecessary/superfluous service working with auto repair shops. With all that, the customer service continued when I received my car back, with the interior completely cleaned (the condition I provided the car in was, frankly, embarrassing) and all systems were fully functional again. I cannot speak highly enough of the service I received and will certainly be bringing my family cars to Deane's for the foreseeable future.
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November 2020 by Barett Cote
Barbara and Bob are awesome! Not only are they experts in their field but they educate you on what doesn't need to be done, what you should be thinking of long term vs short term, and aim to be your consultant in maintaining your vehicle. Can not recommend enough
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June 2020 by Lisa Duclos
This was my 1st dealings with Deane’s I’d seen their Facebook posts & liked that they are Local to Tolland. Right from the 1st callback & thru out the entire process, I was kept well informed with courtesy calls that were very detailed and informative.i never once had to inquire about my vehicle! There was no pressure and was given a few cost effective options. I was pleasantly surprised that my car was washed & vac’d! Barbara’s is very pleasant & knowledgeable about the mechanics & repairs which set my mind at ease that I had made the decision to Use their business. I also received texts, emails, & calls to communicate & send detailed estimates for repairs needed as well as “recommended” future service to address at a later time. I’m so relieved to find an excellent auto repair & mechanic & family owned & operated business in this day in age.
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June 2020 by Rick Finocchiaro
Awesome reliable service, would definitely recommend them to anyone!
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December 2019 by John Kania
Excellent work. Quick with getting service / repairs in and out. Even with a stubborn vehicle. Great customer service. Awesome people!
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December 2019 by joseph black
I am satisfied with deane's truck service. There were no surprises they kept me updated on any repairs that were needed. Highly recommended.
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November 2019 by Bob Sentochnik
Barbara was fantastic. She kept me informed every step of the way. I really appreciate the friendly and knowledgeable service they provide.
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November 2019 by Nichols Austin
Great service with excellent explanations of everything. We would recommend moving forward. Thumbs up!!
