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“"Oh, oh, you've been good to meYou made me gladWhen I was blueAnd all I gotta doIs thank you girl, thank you girl"(The Beatles)Since I've retired, I've spent a good chunk of my time de-cluttering and down sizing my stuff. A lot of that includes selling off my long-time hobby collection of sports cards through various social media sites.And that means I've made dozens of trips to this post office to ship out whatever I sold. So on this #ThankYouThursday I want to give a special "Thank You" shout out to Robin and Alex who have guided me and helped me over the last eight months.They've educated me on the ins and outs of Flat Rate boxes, First Class Shipping and Tracking options, Media Mail and the unbelievably expensive costs to ship things to Canada.This is the only place I use to mail out my cards and the like.So Thank You, Robin and Alex.#ThankYouThursday”
“So glad I went to this post office! Usually I go to the Springfield office but I happened to be in West Springfield so I went there and I was just SO impressed by the clerk who waited on me! She was kind, concise, and she knew exactly what she was doing. She was so knowledgeable and quick. I’ll definitely be coming back. Her name was Riley, and I hope she gets a raise for all the hard work she does!”
“Excellent customer service. Always greeted with a smile and someone is always available to help with questions. Highly recommend this post office! It's small but efficient.”
“After I sent my last set of postcards at the post office in Washington Depot I needed more post card stamps for the next step. This post office was not out of my way and at 10:00am, they're open. Easy! The clerk was helpful, friendly and efficient though he had to go in the back to hunt up some postcard stamps for me. It's a small post office and the only thing missing is a drive up and drop off lane, and an automated postage vending machine. [Review 18410 overall - 76 in Connecticut - 1932 of 2022.]”
“The reviews I read about this place were not so good and was skeptical about going there. I went there and the store was well maintained according to the safety of the customers. The employee was quick and did their work efficiently.”
“Clean lobby and friendly staff. Better stamp variety at Poquonock post office. Either no one is in line or 20 people are in line. Training seems to happen often so the available staff knows the basics.”
“As summer guests here we have our mail forwarded to this awesome little post office. We have yet to be able to open our post office box because it’s not worked since we opened it but the post master who works there (Todd) is always awesome so we don’t worry about the box too much. Todd is great, he’s always friendly, takes the time to chat, helps carry packages to the car and you can tell he really cares about all the customers! So 5 stars for Todd and for the office, 4 stars because we can’t open the PO Box.”
“I use the USPS as my primary method of shipping and this location is my favorite by far. They have a great team working there, always friendly and helpful with any questions or concerns. I also never have to wait very long due both to how efficient they are, and the fact it doesn’t get nearly as much traffic as other locations I’ve used. So happy I discovered it and I highly recommended a visit.”
“I have always found the South Windsor post office to be a helpful place even on the times once a year when I come in with 20 packages. The postal clerks have never given me a hard time about it or been anything but friendly. I look forward to going there.”
“Very friendly & speedy service. Much appreciated!!! They also have the latest hours available and are able to ship everything SO FAST due to being near the airport. Favorite USPS hands down.”
“The staff and front desk clerk's are always friendly and very patient. The parkinglot has also been updated for more room and space. Great job guys keep up the good work.”
“I walked in on the Saturday before Christmas expecting to find the usual grumpy, long-lines, poor service that we have all come to hate about USPS. My mail- including my Christmas packages- had gone missing and were never delivered. I expected to be told to fill out some forms and that my packages were lost. Instead, I found Joe, the manager. Not only did Joe find my 4!! Packages but he figured out why I hadn't been receiving mail for weeks. He did it all with a smile and calm demeanor. It took about 15-20 minutes to figure everything out and there was no attitude, eye rolling, or general dismissiveness we usually see at USPS. I am grateful for that and for for Joe this Christmas. Thanks Joe!”
“I had my passport photo taken here the other day. Rich was so helpful, nice, and efficient through the whole process. He took a great photo, got all the forms together and packaged, and helped two other customers at the same time. It was excellent all around.”
“Great customer service, fast lane , staff always friendly and attentive to the customers, very clean and organized, they help me with all my returns with the labels and taped for me thanks so much!!!!”
“The counter people and delivery people are super friendly and helpful. There was a period of time a few years ago where I was having constant problems with lost and mis-delivered packages but I haven’t had any problems in over 2 years. I believe whatever the issue was got resolved.”
“I admit, I was terrified when my package from St. Louis to Seattle somehow ended up on the opposite coast in Massachusetts. I was even more upset when I read the reviews for this distribution center. Fortunately for me, they redirected my package to its proper direction in a timely matter. I had no conversation with them, because I didn't need to. They handled it. I appreciate that alot. So, if your package ends up here, give them a lil time and patience. It may arrive later than expected, but it will arrive.”
“Stopped by to mail a package, as I often do! I love this neighborhood post office, and I think its severely underfunded for the need it serves in the community. I love seeing the familiar face at the counter when I stop by!”
“on October 15th someone jumped the curb and demolished my mailbox and the post. I called the Post office and Maria put a hold on my mail immediately.She was very helpful. I wish everybody in the post office was as nice as her.”
“Love this post office! Staff is always courteous, patient, and friendly. Yes, sometimes the lines are long, especially around holidays and lunch times, but it gives you time to chat to other people waiting in line with you. I’ve been to other post offices in the Springfield area and always come back here.”
“Edit: after expressing my concern I received a call from the acting postmaster David. He went out of his way to talk to me for 20 minutes on his personal cell phone and made me feel valued and addressed my concerns. Also a big shout out to Ryan the supervisor who has also gone above and beyond just to be pleasant and accommodatingAbsolutely terrible service. I have been hung up on and talked to rudely by both supervisors zack etc. I was told that the mail carrier would get to me when he gets to me. We run a business where they pick up our packages every day and we provided over $40,000 in revenue for the Postal Service last year alone. They could care less and still when I call to have my packages picked up even when I put an online request I end up sitting on hold until I give up or being talked down to. Absolutely a travesty of what the post office once was”
“Our agent was super patient with us as we were going through a pretty stressful process. Very patient, kind, empathic. Rosa went way above her duties for us. It was a pleasure to deal with her and Nate.Be kind to your postal workers. They deserve it.Highly recommended.”
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“Dan is fantastic. He shows up on time. Does quality work at a fair price and goes the extra mile. He did things like fix broken sensors without asking. He knows his stuff and we couldn’t be happier.”