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“I needed a knob for my shower and I went to home depot 3 times and then I went to Lowes 2 time and then I went to Tocco supply in East Windsor and still nothing. Then I was talking to a older guy at a gas station and he told me about Peterson Hardware store, he assured me that I would find what I was looking for there. So I checked online and I saw that they had what I was looking for but I was a little skeptical at first because you always can't trust the internet. But I gave it a shot and went to the hardware store and was greeted by a very nice guy who got exactly what I was looking for he was friendly and very helpful. Just want to say thank you to all of the staff at Peterson hardware store.
Thank you again”
“This store is a treasure to our town. The customer service is hands down the best and every time I think they might not have what I’m looking for, I ask and someone finds it for me. They have pulled me out of a pinch, given me good advice and saved me tons of time driving to the big box. Love it!”
“Scott and his team are the best. They are attentive, knowledgeable, and courteous. For a small store, it it surprisingly well stocked, clean, and well organized.
On top of that, Scott is a huge supporter of Windsor, always helping out. Can I give them 6 stars?”
“I explained what I was trying to do and the employee was very helpful and friendly in matching the screws I needed. You cannot get this level of customer service in most stores these days.”
“I buy tools or items there that if they survives one use I considerate worth the price. This time I bought moving blankets and crow bars.the crow bars are working extremely well as well as the moving blankets they will all last for another project. Win / win for me.”
“As the owner of a medium sized plumbing company I cannot speak highly enough of the assistance we receive from the folks a Pioneer Valley. They have always come through for us and always put in the extra leg work when difficult to answer questions arise.”
“Welden markets itself as "your hometown hardware store" and they really and truly are. Great selection and service and they never hesitate to answer a question, provide some advice, and do what they can to get your household needs taken care of. They're not a huge store, but somehow they always seem to have the thing you need on their shelves. Definitely one of those places that makes Simsbury, Simsbury.”
“I would need to hire a lawn care service if not for Sudden Service’s ability to solve my desperate power equipment problems. They are expert troubleshooters who have seen it all. They have all the parts I need in stock to tune up and repair my lawn mowers - e.g., this ignition module that a nesting mouse chewed through! (Bought new spark plugs too.) Also, my purchases are stored in my account, making reorders easy.”
“Mike is a true professional in the area. Goes above and beyond to accommodate every need I had. Can't thank him enough and his team. A huge help on every project.”
“Awesome selection of wood and tools. Knowledgeable friendly staff are on hand to assist you in selecting the perfect tool or lumber for your project or offer advice. Always a good place to stop, do some shopping, learn something new. If you like wood working, this is the store for you.”
“I bought a pair of boots that split after a few months of use. When I returned them to the Enfield, CT store, Richard the store manager, replaced the boots quickly and with minimal inconvenience to me. Thanks, Richard for great service to your customers! Bravo!”
“I purchased a used welder and called for info on getting one of my tanks filled. I knew nothing about this process. Kylee (spelling?) was very helpful over the phone but really needed to see what I had to make sure they could help me. I stopped by and was very pleased with the service and information I received from Kylee and Hal. Great experience. This isn't the closest place for me to go to but I'll be sure to return.”
“Great hardware store. They have just about everything you might need! From screws to paint to mowers, snowblowers, to gardening supplies and more. They are always willing to help with any questions you might have.”
“Never had a bad experience at any of the Rocky's stores. The employee's are always customer driven . They always seem to enjoy being there and helping you find what ever you are looking for.”
“I have been buying my lawn supplies from this company, specifically this location, for over 25 years. Every since the company was named Lesco, the staff, John in particular, have been a wealth of knowledge and better yet kind and personable. Your experience more than likely will be very similar.”
“Amazing engaged long-term staff at this community centered store who understand old homes, small businesses and our community. They have never failed to help me to identify whatever little "thing a ma jig" that I am looking for. I have been shopping here for years and am so grateful that they exist.”
“This review is way overdue. We received outstanding customer service from Victor S. in the paint department. Knowledgeable, friendly and professional. Very pleased, highly recommend. In addition, we were extremely pleased with the help we received from Sean K. , the service desk supervisor on 11/26/2021 who successfully resolved an issue to our satisfaction. Both were a pleasure to work with and we will continue to shop at this Home Depot over others in the area.”
“Very knowledgeable staff, always willing to go the extra mile to get you what you need. I’ve been doing business here for 20 years and I look forward to 20 more.”
“We frequent this local hardware store due to its proximity, preferring it over Home Depot. The staff consistently goes above and beyond, extending warm greetings as we enter and readily assisting us in locating our desired items. Their unwavering helpfulness is particularly valued, especially for someone like me who occasionally feels a bit disoriented navigating the aisles of a hardware store – stereotypical as it may be. Their friendly demeanor and assistance are truly appreciated every time we visit.”
“Our contractor and architect recommended Torrco for fixtures for our new kitchen and bathroom. The showroom is beautifully designed and there were lots of samples to see. We worked with Sarah who quickly understood our taste and steered us in the right direction. She was attentive throughout our long build-out and always very responsive. We received expert advice and high quality products. It was a great experience and one-stop shopping for everything we needed.”
“The paint department is commendable, and I would like to express my appreciation for the exceptional service provided by your employee, Al A. His remarkable performance, amiable personality, and extensive knowledge have consistently exceeded expectations in assisting customers. He truly embodies the qualities of a valuable asset in the retail industry, and I believe he is deserving of significant recognition and compensation. It would be beneficial for the organization to have more employees emulate his exemplary conduct.”
“I visited this Home Depot for the purpose of seeing about replacement screens from windows I had purchased from there several years ago. I went to the Millwork department where I met Ian. After explaining my situation Ian was very helpful and got me a quote which was emailed to me a few days later. I then went back to the store on Saturday and again spoke with Ian who was able to place the order for me. Afterwards I roamed the store and bought a few others items. Overall the store was clean and well stocked. Other employees I came in contact with were friendly and helpful with the questions I asked. Plenty of free parking.”
“Great electric supply house. They have a large selection of products in stock and the staff are knowledgeable and friendly. I have been going here for many years and I will go there for many more.”
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“We usually see George at the store, and we are always very pleased with his customer service and inventory. This time, his son Dylan greeted us, and he was equally friendly, helpful and provided excellent service. We love supporting our local hardware store, and are so happy they are there.”