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“I called to inquire about an adjustable steam valve for radiators and they were very professional and respectful, they found it within seconds and had a reasonable price. When I came to the supply storage all I had to do was mention that I was the one who called about it, he had the parts pulled within a couple minutes. Spent 5 minutes in the store and was on my way. Great customer service.”
“Always my go to for quality and service. Family owned, sold to a long time employee, who continues the high quality and myriad services. This week is was paint supplies. But I own a 45 year old house, just renovated two bathrooms. So it's always something.”
“I buy tools or items there that if they survives one use I considerate worth the price. This time I bought moving blankets and crow bars.the crow bars are working extremely well as well as the moving blankets they will all last for another project. Win / win for me.”
“Awesome selection of wood and tools. Knowledgeable friendly staff are on hand to assist you in selecting the perfect tool or lumber for your project or offer advice. Always a good place to stop, do some shopping, learn something new. If you like wood working, this is the store for you.”
“Wide selection of items in every category. Staff is knowledgeable and quick to help. Very convenient location and sure beats going to big box stores for especially for small items that would be hard to find.”
“I am thankful for Sudden Service for picking up my snowblower only when they knew they could work on it in a reasonable time frame. And when the work was done making an effort to get it back to me the night before a big storm. That was truly great service! ty!!”
“I bought a pair of boots that split after a few months of use. When I returned them to the Enfield, CT store, Richard the store manager, replaced the boots quickly and with minimal inconvenience to me. Thanks, Richard for great service to your customers! Bravo!”
“Great hardware store. They have just about everything you might need! From screws to paint to mowers, snowblowers, to gardening supplies and more. They are always willing to help with any questions you might have.”
“Welden markets itself as "your hometown hardware store" and they really and truly are. Great selection and service and they never hesitate to answer a question, provide some advice, and do what they can to get your household needs taken care of. They're not a huge store, but somehow they always seem to have the thing you need on their shelves. Definitely one of those places that makes Simsbury, Simsbury.”
“Every time I go in, Nick or one of the other employees greets me within ten seconds. They help me find what I'm looking for and have the general expertise and knowledge the big box stores have lacked for years and show no sign of acquiring. I'm glad to have a small town experience in a place that has everything I need.”
“Never had a bad experience at any of the Rocky's stores. The employee's are always customer driven . They always seem to enjoy being there and helping you find what ever you are looking for.”
“Everyone who worked there offered to help me! I saw 5 different people and they all asked me if I needed help very kind young men! Rare to come by I appreciate their work ethic will be going back ?”
“Needed a part for my AC unit and Plimpton & Hills had it….To the person who answered my call on Friday April 14, 2023 at 4pm THANK YOU.LONG STORY SHORT my AC broke on a 90* day with a 4 month old baby asking where is the AC. When I called for a part, they had it. They also stayed open a little later for us and gave directions to locate the building.AGAIN THANK for the best customer service..”
“I have been buying my lawn supplies from this company, specifically this location, for over 25 years. Every since the company was named Lesco, the staff, John in particular, have been a wealth of knowledge and better yet kind and personable. Your experience more than likely will be very similar.”
“Mike is a true professional in the area. Goes above and beyond to accommodate every need I had. Can't thank him enough and his team. A huge help on every project.”
“We frequent this local hardware store due to its proximity, preferring it over Home Depot. The staff consistently goes above and beyond, extending warm greetings as we enter and readily assisting us in locating our desired items. Their unwavering helpfulness is particularly valued, especially for someone like me who occasionally feels a bit disoriented navigating the aisles of a hardware store – stereotypical as it may be. Their friendly demeanor and assistance are truly appreciated every time we visit.”
“Our contractor and architect recommended Torrco for fixtures for our new kitchen and bathroom. The showroom is beautifully designed and there were lots of samples to see. We worked with Sarah who quickly understood our taste and steered us in the right direction. She was attentive throughout our long build-out and always very responsive. We received expert advice and high quality products. It was a great experience and one-stop shopping for everything we needed.”
“The employees at the Home Depot stores are, for the most part, wonderful. My beef is with the fact that Home Depot (and other retailers) are trying to get rid of employees via the introduction of ‘Self-Checkout’, to the detriment of the patrons and employees. The delays, confusion and
frustration ,while checking out, is rampant at all stores that have implemented and emphasized ‘Self-Checkout’
Please, I want to deal with a ‘HUMAN’!!!!!!”
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“We usually see George at the store, and we are always very pleased with his customer service and inventory. This time, his son Dylan greeted us, and he was equally friendly, helpful and provided excellent service. We love supporting our local hardware store, and are so happy they are there.”