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February 2024 by Michelle Martinez
Great service, friendly was in and out in a timely manner.
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February 2024 by HeruOfKemet Ma'at Ra
The T Mobile in Stratford is going to lose customers. I came in the store on Monday January 29th hoping to trade for the new Samsung Galaxy 24. I was told to come back on Wednesday January 31st since I was told that was when I could pick it up. I got there and was told they weren't allowed to release it until February 1st. I get there after work on February 1st and the young lady couldn't find any of the changes that were made to my account on January 29th!!! Over the last 3 visits, I've dealt with 4 different T Mobile clerks who have no idea how to help the customer make changes. They couldn't even print out a receipt because their printers were down offering to send it to my email account which I never got!The entire staff looks all under the age of 25 which was a red flag for me when I walked in. Also lack of clear communication between management and staff regarding the release of new products and when the customer can actually purchase the item. When I come to upgrade a phone, I expect to leave with the new phone that day and not be told to come back the next day or later in the week or be given excuses as to why there was a miscommunication between staff.I will not be returning to the Stratford T Mobile store. The staff has obviously not been trained properly and are not at all professional.
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January 2024 by Sheron Worrell
The manager and his assistance are very nice. But the other staff needs customer service training. After my last experience I will not do business with this store again
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January 2024 by Book VIP Car Limo ride
Worst place to be at any given day everyone is on their phones it’s ridiculous…
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December 2023 by luis contreras
The staffs are very rude and they never know what to do
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November 2023 by Michael Dominguez
I recently went with my wife to upgrade her phone, as she damaged her previous handset. The customer service representative that day (Jordan) informed us that there was a promotion that offered a free Samsung Smartwatch if she was upgrading her phone - Note: My wife is the primary account holder. At this point, I haven't had full access to our account because I am not the account holder in question, and was given access about 30 minutes to 1 hour prior to this post.He explained that the promotion would add 15 dollars a month, which would be credited back to my account because of the promotion. He also informed us that "if" we wanted to add a phone line to the account, it would allow my wife to use the watch when away from her phone. She said she wouldn't need it, nor would she need a protection plan for this smartwatch. After all was said-and-done, we were told that we would be looking at approximately a $10 increase to our bill.I get my first bill a few days later, and find that my bill has gone up by around $50. We have a new phone line added on, and a protection plan was added to the smart watch. Upon returning to this store, I was told by another employee that I would be unable to manage any plan changes from there, as they are unable to make those changes and would require a call from me to customer service. I was also having trouble finding my bill through my account access, since I am not a full access account holder, which not only did they give me a hard time retrieving, but upon pulling it up on their in-store tablets, informed me that they weren't able to print a copy of my bill, or send it to me VIA text or email. They apparently do not have a printer. I was able to take pictures on my phone so I could have an accurate conversation with customer service. At this point, both my wife and I were having issues accessing further information through T-Mobile's portals (and we are connected to a 1gig fiber-optic connection, so connectivity wasn't the issue)Customer service, after contacting them and spending over 1 hour with their first representative (Crystal), informed me that while they could reverse the protection plan charges, I was now locked into a 2 year agreement for the watch because a line was added and we possessed the watch for more than 14 days - I'm now responsible for something that I never actually asked for, and cannot get reversed because I cannot outright return the watch. Bryan, the T-mobile supervisor told me outright that this issue shouldn't have occurred, and that he would see if he can get the issue reversed. I was told by Bryan that he would contact me today to update me on the status of my request - at this point, I want to return the watch and have my bill return to where it was.We are now over one week since contacting customer service, which informed me that they would call back today to confirm if I could return the watch and get my money back. I'm feeling less and less hopeful that I'm going to get my money back, and all because the sales representative at this store did not explain the promotion correctly and did not show us any additional paperwork when we initially purchased the smartwatch. In addition, at the beginning of this review I specified that my wife was the primary account holder and that I did not have full access to the account, but looking at all of the documentation, I'm listed as the authorized signer for this addition, which shouldn't have been possible from the start.Please don't go here to get a phone or service, and don't move forward with T-Mobile. It's been a terrible experience, and hopefully this review helps someone not make this mistake.
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September 2023 by Nick Miller
Too small of a store. Not enough employees. Long wait time to get help
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September 2023 by Ateeq Rehman
Even though on that particular day, the deal I was looking for was not available But the staff was very supportive. They patiently answered all of my questions. I would go to this store for all of my mobile needs.
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June 2023 by ANNITA WILLIS
Nooo, in NY once you've obtained a new phone, they automatically puts on insurance. This t-mobile allows me to walk out the store with $1700 phone without Insurance. I am so upset and I've been with them for 17 years. I got it Oct 2022, fell and broker May 2023
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June 2023 by Yvette Delgado
Went to Stratford Tmobile Victor was amazing tmobile over charge us on Mitford Ct but Victor on Stratford Correct the errors and we are Happy with Victor for his Tmobile Service on Stratford you rock Victor see you soon again ? ⚘️?
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May 2023 by desteny nieves
5 stars for Christian, Leilani, and victor! I went in to get a new phone and watch and Leilani helped me get exactly what I want, was super patient, and her and her team had the best customer service! I live right down the road from another T-Mobile store but I will definitely take the ride just to come back to this one! Thanks again guys I appreciate you all!
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May 2023 by Christina Taylor
Imani, Christian and Alan are the most helpful sales reps in the store. They have the best customer service skills and experience. They were all super helpful, quick and efficient. I appreciate the help.
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April 2023 by Monika DAgostino
We switched from Verizon to TMobile and walked into the Stratford store where Nick helped us through the entire process. He was patient, focused, knowledgeable and professional. Didn't expect it, so it was a really nice surprise to encounter a positive experience. Thank you, Nick!
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February 2023 by Ms Sha
Professionalism and customer service of Victor and Damon was world class. I recommend the T-Mobile store in Stratford Square to all T-Mobile customers
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February 2023 by Joe Buchino
Absolutely horrible experience switching from Sprint. Was literally forced to take a garbage phone that was worse than the original I had because I was told they had nothing else and I would lose everyone and know they will not help me.
