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May 2024 by Julian Scandiffio
I have been coming here for years. They do manage to process my prescriptions but I must say the level of professionalism is extremely concerning. Whenever I call they seem frustrated, irritated and almost like they are doing me a favor. After they have taken care of my questions, I then say "thank you so much" and they just hang the phone up. It's horrifying to think that this is the way they operate this pharmacy. I try to avoid going inside at all cost because it's literally a nightmare. I go through the drive thru and generally they are more efficient and proactive and courteous. I full fledge agree with all the negative reviews. It's disturbing and alarming that CVS corporate has not gotten wind of the way this store is run. I'll leave it right here.
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January 2024 by Alex Vause
Went to pick up my prescriptions this evening to be told that they wouldn’t be ready until tomorrow when I spoke to someone yesterday and they said everything would be ready today and ended up getting into an argument with the pharmacy tech. He goes to tell the pharmacist and the guy is just standing there, staring at me instead of coming to the window to ask me what the issue is or look into the problem and decided he wanted to rudely talk back and go back-and-forth with me. Come to find out he was a district manager as well as the pharmacist very unprofessional guy. Unfortunately, I did not get his name but he was Middle Eastern with light eyes in case anyone has to encounter his disrespectful demeanor. Then I’m told that the new medication that I have to start tomorrow is out of stock so I had to go to the Barnum Avenue location to pick it up where they were actually very nice and apologetic for Hawley Lane’s screw up. Every time I go to this location they are always disrespectful and I did not have any issues with Barnum Ave so I will be going there from now on. There’s a reason why this location has 1.9 stars on Google because the pharmacy is trash and so is the store itself and they need to just shut down at this point.
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January 2024 by Jessica Spivack
AlwaysPolite
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January 2024 by Tricia Chitwood
This is the absolute worst CVS I've ever been in for prescriptions. I got an alert that the meds were ready, but when I got there the store lied and they were NOT ready. After having to re-register insurance, I was instructed to stand aside, and then 15 people came in, and I was told to go to the back of the line, that by the time I got to the front, my scripts might be ready. They would not just give me my scripts when they were ready, my usual experience. I had already paid for delivery at the beginning of December, but no one EVER delivered my meds, and I've had to come in EVERY TIME to pick them up, but they won't give me my money back for a delivery that NEVER HAPPENED! They wanted to charge me AGAIN to deliver, even though I was AT THE PHARMACY TO PICK THEM UP. I am switching pharmacies after this, DON'T GO HERE.
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November 2023 by Gab ..
If I could leave less than 1 star, I would. This is by far the WORST pharmacy I have ever dealt with. They do NOT pick up the phone. I have called them and stayed on hold for over an hour, driven there while on hold and STILL not had anyone pick up the phone. Garbage customer service. I have no idea how they even remain in business. I know I'm going to be switching to any other pharmacy in the area that actually picks up their phone.
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November 2023 by cherry love
Do I have to give them a star at the pharmacy the guy that works at the pharmacy I won't say his name he knows who he is he's rude so it's worth me making another trip to another location so that I don't have to put up with his rudeness
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September 2023 by Lindsay Smith
I showed up to the pharmacy on Sunday at 5:55 PM five minutes before close. I was told I couldn’t pick up my prescription because apparently they didn’t have the insurance card on file which doesn’t make sense because this has been my pharmacy for quite some time. Frustrated I said I would pay cash and talk to my insurance about reimbursing me at this point. Then I’m informed one of the pharmacist took the cash drawer out already so they wouldn’t be able to take my cash payment. What frustrates me here the most is that the pharmacy closes at six yet they were closing the drawer before pharmacy hours were closed. Incredibly unprofessional in my opinion zero customer service provided.
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September 2023 by Jean Tomasco
ZERO STARS. If there was a negative star option, I would give this store (and CVS in general) 10 negative stars. It is virtually impossible to call and speak with a human, prices are high, lines to pick up prescriptions are long, workers are overworked and disagreeable. There also is no way to add a vaccine to an existing appointment (either by calling the pharmacy and being on hold for 30 minutes, or online) after being told on very short notice that the one originally scheduled is now unavailable. If you are able to go to any other pharmacy, do so!
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September 2023 by Cheryl G.
Impersonal staff, except when they look at you like you're bothering them. Then they are quite personal. Will not answer phone. There must be no supervision. People actually have real questions that are not answered by an app. I gave up at 33 minutes on hold. My health was worth that time to me, but it was wasted, because my health wasn't worth two minutes of their time to them. I'll be switching my pharmacy as quickly as I can arrange it.
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August 2023 by Bonnie :)
This is the WORST pharmacy! They literally NEVER answer the phone. I have sat in the line while at the store STILL on hold from when I tried calling at home, and there was one person in line and I watched the staff completely ignore the phones. They don't care about leaving people on hold indefinitely. There have been times when I gave up after a half hour on hold. I had high hopes for this pharmacy, but unfortunately they are just like all the other bigger name pharmacies. You're time and schedule does not matterThey will not bother to notify you if your prescription is out of stock, if you have any kind of controlled prescription they will leave it on hold and will not fill it until you come into the store, and then you have to wait an hour or two for them to fill it. Since they don't ever answer the phone, you can't even call and ask. Save time and aggravation. Go to literally any other pharmacy.
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June 2023 by Renee Roberts
I went to the minute clinic and my experience was wonderful!! I was able to get in earlier for my vaccine and the LPN Rebecca was super kind and helpful with also helping me find my vaccine records on My Chart that I didn't even know were there. Idk why the reviews on here are so low so I thought I'd add my perspective
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June 2023 by Mark R
Trying to get a prescription processed after insurance company approval. Called three times and was disconnected each time before being able to speak to anyone. Prescription status has been "pending" for days. Terrible service.
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June 2023 by Jan Bazinet
I had a COVID test and waited 4 days for results...nothing. When I tried to call the pharmacy to ask what happened never got through to them.
Not sure what's happening in their place.
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June 2023 by Bhaskar K
Went for sports physicals at minuteclinic, they were very professional and did it very quick and detailed.
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June 2023 by Ms Jones
Disgustingly filthy pharmacy counter top!!! SHAME on STAFF and ESPECIALLY MANAGEMENT!!! EXCEPTIONAL STORE HYGIENE IS IMPERATIVE NOW DAYS...??? GERM FREE PHARMACY MENTALITY NEEDS TO BE ADOPTED???
