CVS, a well-known pharmacy chain, has received a mix of reviews from its customers. While some have had positive experiences with the helpful and kind staff, others have faced challenges with long wait times and understaffing. The pharmacy staff have been praised for their efforts in resolving issues quickly and efficiently, even when dealing with difficult customers. Customers have appreciated the calm and patient manner in which the staff have handled their requests, with one customer noting that the staff "never show it" despite the pharmacy being understaffed. The minute clinic has also received positive feedback, with a customer praising the LPN Rebecca for her kindness and assistance in finding the customer's vaccine records. However, another customer expressed frustration with a complaining nurse during their COVID-19 vaccination appointment. Overall, the reviews highlight the dedication and professionalism of the CVS staff, who strive to provide quality customer service despite the challenges they face. Customers have emphasized the importance of being kind and patient in return, as this can lead to a more positive experience.
The pharmacy is so unreliable and does not answer their phone and does not return messages as promised...not in one hour, not at all. I have been burned way too many times here showing up only to be told my prescription is not ready and to come back. I will be switching to Stop&Shop pharmacy.
February 2025
I have not gone in without a dozen people at both the main checkout and the pharmacy with only one person handling people. And I normally go during the day
August 2024
Today a pharmacist and tech went out of their way to fix an issue caused by a different pharmacy. I have been in serious pain due to a painful ear infection and I am grateful they were able to fix the issue quickly.
