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August 2024 by Lindsay H
I just called to get a service appointment and was told the earliest appointment is almost three weeks out. My takeaway is not to buy anymore cars from VW or from Curran because they are unable to service them. ETA: got off the phone and booked and appointment with a competitor for the next day. So this is not normal for the industry.
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August 2024 by Mary G
Nothing needs improvement in my opinion. They service rep was great. polite and very friendly. He explained everything that was done to the vehicle and had the car washed. Great Service. My Passat is 10 years and I continue to have my car serviced at Curran. The service dept has well trained mechanics
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August 2024 by A. Williams
Darius W. was great to work with and made this first time lease purchase a wonderful experience for us. His patience and responsiveness to our questions was much appreciated. Definitely would work with him again in the future and recommend.
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August 2024 by Margaret Freeman
The service department has the worst service I have ever experienced. Difficult to get an appt and always saying how busy they are. Don’t buy a car from Curran
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August 2024 by little fingers that play
Barbara and Darrius were great! It's my second time working with them both. I will always go to curran because they aren't over powering in your decision making. Samuels
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June 2024 by Robert Francois
Went in for service and an oil change. When came time to pay I was told that the technician had said my hood release was a bit tight. They included an estimate for a new hood latch and labor. Got and home and was curious to see under the hood. The hood release handle had no tension. Come to find out the cable was cut. And now the hood can’t be opened. Why would you close the hood and park my car outside ready to go as if nothing was wrong. Just another experience to avoid the dealership.
Update 05/2024. I went back to purchase the part I needed and was encouraged to speak to the Service manager about my experience. Overall customer service was great. He explained that there’s a known issue with the hood release cable , but more importantly he acknowledged that the situation could have been handled better. Handed me his card and told me that if I can’t get in touch with him. To reach out to the others 2 service advisors. I will add names later because this staff is awesome. My part came in I was contacted. Ended up having to schedule with a service advisor who remembered my case , he noted my account with the arrangement that was discussed prior and scheduled me for service. Part installed Labor addressed and they earned a customer back.
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June 2024 by Dustin Bride
Car needed 2nd year service and was not covered because of VW warranty apparently expired 4 days before. Now wave to pay out of pocket for simple maintenance that was marketed as covered.
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June 2024 by Ben Rich
Great service experience from everyone at Curran Volkswagon and thank you Shawn for giving me so much useful information. Very pleased
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May 2024 by John Fahey
Great experience!!
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May 2024 by Ryan Felipe
Recently purchased Tiguans for my daughters. Had a great experience working with Gianni I. Contacted Gianni in the am and we had a deal in place by early afternoon. He provided guidance throughout the process with no pressure. To top it off, he had the cars delivered!
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May 2024 by Manosinh
The service department was great. Brought my car in for thermostat failure. They confirming the issue and got back to me right away. They told me the car was still under warranty and everything is covered. I got the car back the next day. Very Happy..:)
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May 2024 by Darlene Arias
This dealership is 5 stars across the board and they appreciate loyal customers. Gianni treated us like family and was extremely patient and kind. Thanks to Tom the manager as well who facilitated everything. Gianni is an excellent salesman. Thank you all for a positive experience!
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May 2024 by Nicole Calka
I can't say enough good things about my experience at Curran. Gianni was amazing to work with. He is honest and up front and an over all great guy. He made sure my transaction from beginning to end was as smooth as could be. I would absolutely recommend working with Gianni to purchase your next VW! Everyone we worked with at Curran was wonderful. Everyone is very relaxed and made my car buying experience easy and fun. Gianni, thank you so much for everything!
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May 2024 by James Orna
Great dealership everyone seems to know me from sales department to service
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May 2024 by Captain Joe Catino
Eric and Barbara were great to work with and made this a great buying experience for me. They were even so kind as to deliver the car to my home for me because of time constraints. If you're looking for a great new or used VW, Curran is the place to go to. Tell them Captain Joe sent you!
